HP 4500 DN manual Common Causes of Paper Jams, Cause Solution

Common Causes of Paper Jams

The following table lists common causes of paper jams and suggested solutions for resolving them.

Cause	Solution
Print media does not meet HP-recommended	See chapter 3 for supported media
media specifications.	specifications.
A consumable item is installed incorrectly,	Verify that the consumable item is correctly
causing repeated jams.	installed.
You are reloading paper that has already	Do not load media that has been printed or
passed through a printer or copier.	copied.
An input tray is loaded incorrectly.	Remove any excess media from the input tray.
	Press media down in the input tray so it fits
	below the tabs. See chapter 3 for instructions
	on loading media.
Input tray guides are not adjusted correctly.	Adjust input tray guides so they hold media
	firmly in place without bending it.
Print media is binding or sticking together.	Remove media, flex it, rotate it 180 degrees or
	flip it over. Reload media into the input tray. Do
	not fan media.
Media size specified in software does not	Verify that the media size selected in your
match the input tray’s media size configuration.	software application or printer driver matches
	the media size specified in the printer control
	panel for the tray you are printing from.
Print media is in poor condition.	Replace the print media.
Printer consumable items have reached the	Check the printer control panel for messages
end of their useful life.	prompting you to replace consumable items, or
	print a configuration page to verify the
	remaining life of the consumable items. See
	chapter 3 for information on consumable
	items.
Media was not stored correctly.	Replace the print media. Media should be
	stored in its original packaging in a dry area.

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