Printer will not duplex

Cause

Solution

 

 

Printer is not recognizing the duplex printing

Print a configuration page to verify

accessory.

configuration. Set up the printer driver to

 

recognize the duplex printing accessory. Verify

 

that the duplex printing accessory power cord

 

is plugged in.

 

 

You are trying to duplex on an unsupported

Verify that the media you are using is

media.

supported for duplex printing.

 

 

The door to the rear output bin is open.

Close the door to the rear output bin.

 

 

Tray 3 is incorrectly installed

Cause

Solution

 

 

Verify that the tray is correctly installed.

Print a configuration page to confirm that

 

Tray 3 is configured properly.

 

 

Printer is on, but will not print a PostScript file

Cause

Solution

 

 

The PS (PostScript Emulation) personality is

Select PS or AUTO for the printer language.

not selected.

See the chapter on using the printer control

 

panel.

 

 

The correct driver is not selected in your

Select the driver for PostScript Emulation for

software application or printer driver.

this printer in your software application or

 

printer driver.

 

 

The printer is not properly configured.

See chapter 6 for configuration information.

 

 

The computer port is not configured or is not

Run another peripheral connected to this port

working properly.

to verify that the port is working properly.

 

 

The printer has not been correctly named for

Use the appropriate utility to name the printer

your network or for a Macintosh computer.

on the network. For Macintosh computers,

 

name the printer from within the Chooser

 

menu.

 

 

152 Solving Problems with the Printer

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HP 4500 DN Printer will not duplex, Tray 3 is incorrectly installed, Printer is on, but will not print a PostScript file