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HP 4500 DN manual Basic Troubleshooting Checklist

Models: 4500 DN

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Basic Troubleshooting Checklist

If you are experiencing problems with the printer, this checklist may help identify the cause of the problem.

●Is the printer connected to power?

●Is the printer in the READY state?

●Are all necessary cables connected?

●Are any messages displayed on the control panel?

●Were recently replaced toner cartridges installed correctly? Was the pull tab on the cartridge removed?

●Were recently installed consumable items (fuser kit, transfer kit, imaging drum kit) installed correctly?

●Is the power switch (standby button) pushed in?

If you cannot find solutions to printer problems in this guide, contact an HP service and support center. (See the Warranty and Support Information appendix in this guide.)

For additional information on installation and setup of the printer, see the getting started guide for this printer.

134 Solving Problems with the Printer

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HP 4500 DN manual Basic Troubleshooting Checklist

Contents

4500, 4500 N, 4500 DN Printer Page User Guide Warranty Contents Common Printing Tasks Using Color Consumables and Cleaning Appendix a Dimm Installation Index HP JetDirect Print Server Software Installation Guide Where to Look for More InformationSetting Up the Printer Getting Started GuideQuick Reference Guide Using the PrinterOnline User Guide Online HelpHow to Use This Online User Guide Magnifying the Page ViewBrowsing with Thumbnails Finding WordsPaging Through a Document Overview Using Your PrinterHP Color LaserJet 4500 Printer Printer Features PerformanceEnvironmental Factors Affecting Printer Performance Effects of Printer Features Managing MemoryLocating Printer Components Page Controlling Print Jobs Select printer settings using the printer control panelEnter printer commands directly into files Printer Supplies and Accessories Accessory Product Description Additional Information NumberHP JetSend Communications Using the Printer Control Panel When to Use the Printer Control Panel Locating Printer Control Panel Features 1Printer Control PanelUsing Printer Control Panel Keys Using the Printer Online Help SystemInterpreting Control Panel Indicator Lights Indicator Off FlashingInformation Menu Using Printer Control Panel MenusMenu Locking To print a menu map Printing a Menu MapInterpreting the Menu Map To print a printer configuration Printing a Printer ConfigurationInterpreting the Printer Configuration Page Paper Handling Menu Menu Item ValuesConfiguration Menu Menu Item Values DescriptionPrinting Menu Menu EIO MenuCalibration Menu Resets Menu Using the Printer Control Panel Shared Environments To change printer control panel configuration settings Changing Printer Control Panel Configuration SettingsChanging PowerSave Settings To switch printer personality Switching Printer PersonalitiesTo change PowerSave setting Setting the I/O Timeout To set the I/O TimeoutTo disable the high speed parallel interface Disabling the High-Speed Parallel InterfaceTo enable bidirectional parallel communication Setting Advanced FunctionsResetting Printer Memory To reset printer memoryResetting the Printer to Factory Default Settings To reset the printer to factory default settingsCommon Printing Tasks Selecting Print Media Supported Media Weights and Sizes JIS B5Duplex Media to Avoid Printing on Glossy Paper Printing on Special MediaPrinting on Transparencies Printing on Colored PaperPrinting Envelopes Printing on LabelsRecycled Paper Heavy PaperPreprinted Forms and Letterhead Selecting Output Bins Selecting Media by Type To configure Tray 1 as a cassette Configuring Input TraysConfiguring Tray 1 as a Cassette Tray Priority Configuring Trays 2 and 3 by Media TypeTo configure Trays 2 or Printing from Tray 1 Multipurpose Tray Loading Media into Tray To load media into TrayLoading Envelopes into Tray To load envelopes into TrayPrinting envelopes when Tray 1 MODE=CASSETTE Printing envelopes when Tray 1 MODE=FIRSTPrinting from Tray Loading Media into Tray Page Printing from Tray 3 500-Sheet Paper Feeder 2Tray 3 optional 500-Sheet Paper FeederLoading Media into Tray Page Page Using the Duplex Printing Accessory for Two-Sided Printing 3Duplex Printing AccessoryTo set duplex printing from the printer control panel Control Panel Settings for Duplex PrintingTo use the duplex printing accessory successfully Options for Binding Duplex Printing Jobs 4Binding OptionsPrinting on Custom-Size Media Special Printing SituationsPrinting a Different First Panel Stopping a Print RequestTo stop the current print job from the printer control To stop the current print job from your softwareUsing Color Customizing Color Output Through Printer Drivers Halftone OptionsVivid Color HP ColorSmartPrint in Grayscale Screen MatchMatching Pantone * Colors Matching ColorsColor-Matching Factors Print a color balance calibration Adjusting Color BalanceTo adjust color balance 1Color Balance Calibration Adjust the cyan C density setting Adjust the magenta M density setting Adjust the yellow Y density settingReprint the color balance calibration page. See step Adjust the black K density settingAdjust Gray Balance Using Fonts Accessing HP FontSmart from Windows 3.1 and Windows NT Using HP FontSmartAccessing HP FontSmart from Windows 95 and Windows NT Click HP LaserJetUsing Internal TrueType Fonts Selecting a Font Other than the Default Understanding Printer Default FontsChanging the Default Font Font Selection PriorityEntering Symbols into Text Selecting Symbol SetsSymbol Set Availability Selecting FontsSelecting PCL Fonts Through Printer Control Panel Internal Soft Printing a List of Available Printer Fonts To print a list of available fontsInterpreting the Font Lists Using Typefaces for PostScript Emulation in the Printer Using Fonts on a Network Guidelines for printing with different fontsFonts Adding Support for Accessory Fonts to a Printer DriverVerifying Software Application Support for Using Special Type Effects Hewlett-Packard Custom Font Services Printer Interfaces Parallel Configuration Parallel Cable with a C ConnectorBusy Call PE Select Parallel Cable Pin ConfigurationData VDC GNDEnhanced I/O EIO Configuration HP JetDirect Print ServersWindows and Windows NT Networks Available Enhanced I/O InterfacesNetWare 3.x- and 4.x-Based Products IBM OS/2 LAN Server and Warp Server Networks LocalTalk ConfigurationLocalTalk Network Configuration Macintosh DIN-8 CableSetting Network Security on the Printer Unix NetworksConfiguring Novell NetWare Frame Type Parameters Enii EnsnapConfiguring TCP/IP Parameters Page Disabling Network Protocols Optional To reach network protocolsTo disable TCP/IP To disable IPX/SPXTo disable DLC/LLC To disable Apple EtherTalk Consumables and Cleaning 1Consumable Replacement Clearance Diagram Making Room for Replacing ConsumablesConsumable Replacement Guidelines Approximate Replacement Intervals for Consumable Items Consumable Printer Message Count Approximate Time Period2Locating Consumables 2Consumable Item LocationsEnvironmental Collection Program Cleaning the Toner Density Sensor To clean the toner density sensorPage Printer Control Panel Messages Status Messages Critical Error MessagesMessage Types Printer Control Panel Messages Printer Press Cancel JOBChecking Clearing PaperDuplex Error Clean DensitySensor Drum Error Power OFF EIOMemory Settings InstallInstall Tray No JOB to CancelPlease Wait Powersave onConfiguration Press GO toResetting Values ReinstallResetting Factory Settings Restore Factory SettingsTransfer KIT LOW Toner PositionColor = State Transfer KIT OUTRear Doors XX Paper JAMCheck ALL Check MiddleContinue Data ErrorInsufficient Buffer OverflowFuser Error ErrorCycle Power Laser ErrorRAM Printer ErrorROM DC ControllerCheck Settings FAN ErrorNvram Error ServiceSolving Problems with the Printer Basic Troubleshooting Checklist Paper Jam Locations Paper Jam Recovery To enable Paper Jam RecoveryCause Solution Common Causes of Paper JamsPaper Jam Messages Front Drawer XX Paper JAMClearing Paper Jams Tips for Avoiding Paper JamsClearing Jams in the Middle Front Drawer Area Clearing Jams in the Tray 2 Area Clearing Jams in the Optional Tray 3 Area Clearing Jams in the Rear Door Areas Page Clearing Jams in the Front Duplex Drawer Area Printer feeds incorrect page size Media-Handling ProblemsPrinter feeds multiple sheets Media does not feed automatically Media does not feed from Input Trays 2 orTransparencies or glossy paper will not feed Envelopes jam or will not feed in the printerOutput is curled or wrinkled Printer is on, but nothing prints Printer Response ProblemsNo display message Printer is on, but is not receiving data Printer is on, but will not print a PostScript file Tray 3 is incorrectly installedPrinter will not duplex Unable to select the printer from the computer Unable to select Tray 3 optional 500-sheet paper feeder Printer Control Panel ProblemsControl panel settings work incorrectly Transfer KIT LOW Replace Solving Print Quality ProblemsToner smear Vertical lines or streaks Vertical bands or very dark backgroundsFaded print, random faded areas, or speckles Irregular, raised spots or stray toner BandingWavy characters Dull or dark colors on transparencies Rippled or wavy transparenciesHorizontal streaks on transparencies SmudgesRepetitive defects Fuser Life OUT Replace KITMissing color or incorrect shade Color Printing ProblemsPrinting black instead of color Inconsistent colors after loading toner Printed colors do not match screen colorsIncorrect fonts are printed Unable to print all characters in a symbol setIncorrect Printer Output Drifting text between printoutsErratic, missing characters or interrupted printout Partial printoutUnable to select a font from the software Software Application ProblemsUnable to change system selections through software Unable to select colors from the softwareSolving Problems with the Printer Dimm Installation Dimm Configuration Do not remove the Dimm in slot #4Installing DIMMs To install a DimmPage Page Verifying Dimm Installation PCL Commands PCL Commands PJL CommandsInterpreting PCL Printer Command Syntax Figure B-1Printer Command ElementsCombining Escape Sequences in PCL Printer Command Syntax Entering Escape Characters Application Escape Character Entry What AppearsPoint Size Selecting PCL FontsFont List Common PCL Commands PCL CommandsControl Commands Cursor Positioning Programming Hints PCL Commands PCL Commands Operating Environment Specifications SpecificationsElectrical Specifications Acoustic Emissions This HP LaserJet printer design eliminates Environmental Product Stewardship ProgramProtecting the Environment This HP LaserJet printer design reduces Design of this HP LaserJet printer facilitates the recyclingHP Cartridge Recycling Program Information Specifications Regulatory Statements FCC RegulationsCanadian DOC Regulations Vcci Statement Japan Korean EMI StatementEMC Declaration of ConformityALL For Compliance Information ONLY, contact Material Safety Data Sheet Msds Safety InformationLaser Safety Klass 1 Laser Apparat Laser Statement for FinlandLuokan 1 laserlaite Varo Specifications Support Information WarrantyHewlett-Packard Warranty Statement Warranty and Support Information HP Maintenance Agreements On-Site Service AgreementsSupport Information HP Service Agreements Accessories or supplies HP Support AssistantHP Service Information HP support HP direct ordering forCustomer Support Options Worldwide Customer Support Worldwide Worldwide Sales and Service Offices Denmark ColombiaGermanyCzech Republic Far East RegionLatin American Headquarters JapanKorea MéxicoSweden SingaporeSpain SwitzerlandWarranty and Support Information Index NumericsChanging 41 resetting 46 density sensor Index Index Index See also fonts Page C4084-90937