HP 4500 DN manual HP Maintenance Agreements, On-Site Service Agreements

HP Maintenance Agreements

HP has several types of maintenance agreements that meet a wide range of support needs.

On-Site Service Agreements

To provide you with the support level best suited to your system usage and support budget, HP has on-site service agreements with three response times:

Priority On-Site Service is designed for production-critical applications, giving you four-hour service response to your site for calls made during normal HP business hours.

Next Day On-Site Service provides on-site support by the next working day following your service request. Extended coverage hours and extended travel beyond HP designated service zones are available for additional charges on most on-site service agreements.

Weekly (Volume) On-Site Service Agreement, for organizations with many HP LaserJet printers, provides economical, scheduled on-site coverage. Designated for customer sites using 25 or more workstation products, this service provides scheduled weekly repair visits to your central location. HP can write an agreement for any combination of 25 or more workstation products including printers, plotters, computers, and disk drives.

EN Appendix D 203