HP 4500 DN guide

5

6

7

5Close the fuser door.

6Close the upper rear door.

7Close the rear duplex cover if it was opened. The printer will warm up and return to the READY state.

Note

If these actions do not resolve the problem, the printer will display an alternate jam message.

144 Solving Problems with the Printer

EN

Image 144

HP 4500 DN manual

Contents

4500, 4500 N, 4500 DN Printer Page User Guide Warranty Contents Common Printing Tasks Using Color Consumables and Cleaning Appendix a Dimm Installation Index Where to Look for More Information Setting Up the PrinterHP JetDirect Print Server Software Installation Guide Getting Started Guide Using the Printer Online User GuideQuick Reference Guide Online Help How to Use This Online User Guide Magnifying the Page View Finding Words Paging Through a DocumentBrowsing with Thumbnails Using Your Printer HP Color LaserJet 4500 PrinterOverview Printer Features Performance Environmental Factors Affecting Printer Performance Effects of Printer Features Managing Memory Locating Printer Components Page Select printer settings using the printer control panel Enter printer commands directly into filesControlling Print Jobs Printer Supplies and Accessories Accessory Product Description Additional Information Number HP JetSend Communications Using the Printer Control Panel When to Use the Printer Control Panel Locating Printer Control Panel Features 1Printer Control Panel Using Printer Control Panel Keys Using the Printer Online Help System Interpreting Control Panel Indicator Lights Indicator Off Flashing Using Printer Control Panel Menus Menu LockingInformation Menu Printing a Menu Map Interpreting the Menu MapTo print a menu map Printing a Printer Configuration Interpreting the Printer ConfigurationTo print a printer configuration Page Paper Handling Menu Menu Item Values Configuration Menu Menu Item Values Description Printing Menu Menu EIO Menu Calibration Menu Resets Menu Using the Printer Control Panel Shared Environments Changing Printer Control Panel Configuration Settings Changing PowerSave SettingsTo change printer control panel configuration settings Switching Printer Personalities To change PowerSave settingTo switch printer personality Setting the I/O Timeout To set the I/O Timeout To disable the high speed parallel interface Disabling the High-Speed Parallel Interface Setting Advanced Functions Resetting Printer MemoryTo enable bidirectional parallel communication To reset printer memory Resetting the Printer to Factory Default Settings To reset the printer to factory default settings Common Printing Tasks Selecting Print Media Supported Media Weights and Sizes JIS B5 Duplex Media to Avoid Printing on Special Media Printing on TransparenciesPrinting on Glossy Paper Printing on Colored Paper Printing Envelopes Printing on Labels Heavy Paper Preprinted Forms and LetterheadRecycled Paper Selecting Output Bins Selecting Media by Type Configuring Input Trays Configuring Tray 1 as a CassetteTo configure Tray 1 as a cassette Configuring Trays 2 and 3 by Media Type To configure Trays 2 orTray Priority Printing from Tray 1 Multipurpose Tray Loading Media into Tray To load media into Tray Loading Envelopes into Tray To load envelopes into Tray Printing envelopes when Tray 1 MODE=CASSETTE Printing envelopes when Tray 1 MODE=FIRST Printing from Tray Loading Media into Tray Page Printing from Tray 3 500-Sheet Paper Feeder 2Tray 3 optional 500-Sheet Paper Feeder Loading Media into Tray Page Page Using the Duplex Printing Accessory for Two-Sided Printing 3Duplex Printing Accessory Control Panel Settings for Duplex Printing To use the duplex printing accessory successfullyTo set duplex printing from the printer control panel Options for Binding Duplex Printing Jobs 4Binding Options Special Printing Situations Printing a Different FirstPrinting on Custom-Size Media Stopping a Print Request To stop the current print job from the printer controlPanel To stop the current print job from your software Using Color Customizing Color Output Through Printer Drivers Halftone Options HP ColorSmart Print in GrayscaleVivid Color Screen Match Matching Colors Color-Matching FactorsMatching Pantone * Colors Adjusting Color Balance To adjust color balancePrint a color balance calibration 1Color Balance Calibration Adjust the cyan C density setting Adjust the magenta M density setting Adjust the yellow Y density setting Adjust the black K density setting Adjust Gray BalanceReprint the color balance calibration page. See step Using Fonts Using HP FontSmart Accessing HP FontSmart from Windows 95 and Windows NTAccessing HP FontSmart from Windows 3.1 and Windows NT Click HP LaserJet Using Internal TrueType Fonts Understanding Printer Default Fonts Changing the Default FontSelecting a Font Other than the Default Font Selection Priority Selecting Symbol Sets Symbol Set AvailabilityEntering Symbols into Text Selecting Fonts Selecting PCL Fonts Through Printer Control Panel Internal Soft Printing a List of Available Printer Fonts To print a list of available fonts Interpreting the Font Lists Using Typefaces for PostScript Emulation in the Printer Using Fonts on a Network Guidelines for printing with different fonts Adding Support for Accessory Fonts to a Printer Driver Verifying Software Application Support forFonts Using Special Type Effects Hewlett-Packard Custom Font Services Printer Interfaces Parallel Configuration Parallel Cable with a C Connector Parallel Cable Pin Configuration DataBusy Call PE Select VDC GND Enhanced I/O EIO Configuration HP JetDirect Print Servers Available Enhanced I/O Interfaces NetWare 3.x- and 4.x-Based ProductsWindows and Windows NT Networks LocalTalk Configuration LocalTalk Network ConfigurationIBM OS/2 LAN Server and Warp Server Networks Macintosh DIN-8 Cable Setting Network Security on the Printer Unix Networks Configuring Novell NetWare Frame Type Parameters Enii Ensnap Configuring TCP/IP Parameters Page Disabling Network Protocols Optional To reach network protocols To disable IPX/SPX To disable DLC/LLCTo disable TCP/IP To disable Apple EtherTalk Consumables and Cleaning 1Consumable Replacement Clearance Diagram Making Room for Replacing Consumables Consumable Replacement Guidelines Approximate Replacement Intervals for Consumable Items Consumable Printer Message Count Approximate Time Period2 Locating Consumables 2Consumable Item Locations Environmental Collection Program Cleaning the Toner Density Sensor To clean the toner density sensorPage Printer Control Panel Messages Critical Error Messages Message TypesStatus Messages Printer Control Panel Messages Press Cancel JOB CheckingPrinter Clearing Paper Clean Density Sensor Drum ErrorDuplex Error Power OFF EIO Install Install TrayMemory Settings No JOB to Cancel Powersave on ConfigurationPlease Wait Press GO to Reinstall ResettingResetting Values Factory Settings Restore Factory Settings Toner Position Color = StateTransfer KIT LOW Transfer KIT OUT XX Paper JAM Check ALLRear Doors Check Middle Data Error InsufficientContinue Buffer Overflow Error Cycle PowerFuser Error Laser Error Printer Error ROMRAM DC Controller FAN Error Nvram ErrorCheck Settings Service Solving Problems with the Printer Basic Troubleshooting Checklist Paper Jam Locations Paper Jam Recovery To enable Paper Jam Recovery Cause Solution Common Causes of Paper Jams Paper Jam Messages Front Drawer XX Paper JAM Clearing Paper Jams Tips for Avoiding Paper Jams Clearing Jams in the Middle Front Drawer Area Clearing Jams in the Tray 2 Area Clearing Jams in the Optional Tray 3 Area Clearing Jams in the Rear Door Areas Page Clearing Jams in the Front Duplex Drawer Area Media-Handling Problems Printer feeds multiple sheetsPrinter feeds incorrect page size Media does not feed automatically Media does not feed from Input Trays 2 or Transparencies or glossy paper will not feed Envelopes jam or will not feed in the printer Output is curled or wrinkled Printer Response Problems No display messagePrinter is on, but nothing prints Printer is on, but is not receiving data Tray 3 is incorrectly installed Printer will not duplexPrinter is on, but will not print a PostScript file Unable to select the printer from the computer Printer Control Panel Problems Control panel settings work incorrectlyUnable to select Tray 3 optional 500-sheet paper feeder Solving Print Quality Problems Toner smearTransfer KIT LOW Replace Vertical lines or streaks Vertical bands or very dark backgrounds Faded print, random faded areas, or speckles Irregular, raised spots or stray toner Banding Wavy characters Dull or dark colors on transparencies Rippled or wavy transparencies Horizontal streaks on transparencies Smudges Repetitive defects Fuser Life OUT Replace KIT Color Printing Problems Printing black instead of colorMissing color or incorrect shade Inconsistent colors after loading toner Printed colors do not match screen colors Unable to print all characters in a symbol set Incorrect Printer OutputIncorrect fonts are printed Drifting text between printouts Erratic, missing characters or interrupted printout Partial printout Software Application Problems Unable to change system selections through softwareUnable to select a font from the software Unable to select colors from the software Solving Problems with the Printer Dimm Installation Dimm Configuration Do not remove the Dimm in slot #4 Installing DIMMs To install a DimmPage Page Verifying Dimm Installation PCL Commands PCL Commands PJL Commands Interpreting PCL Printer Command Syntax Figure B-1Printer Command Elements Combining Escape Sequences in PCL Printer Command Syntax Entering Escape Characters Application Escape Character Entry What Appears Selecting PCL Fonts Font ListPoint Size Common PCL Commands PCL Commands Control Commands Cursor Positioning Programming Hints PCL Commands PCL Commands Specifications Electrical SpecificationsOperating Environment Specifications Acoustic Emissions Environmental Product Stewardship Program Protecting the EnvironmentThis HP LaserJet printer design eliminates This HP LaserJet printer design reduces Design of this HP LaserJet printer facilitates the recycling HP Cartridge Recycling Program Information Specifications Regulatory Statements FCC Regulations Canadian DOC Regulations Vcci Statement Japan Korean EMI Statement Declaration of Conformity ALLEMC For Compliance Information ONLY, contact Safety Information Laser SafetyMaterial Safety Data Sheet Msds Laser Statement for Finland Luokan 1 laserlaiteKlass 1 Laser Apparat Varo Specifications Warranty Hewlett-Packard Warranty StatementSupport Information Warranty and Support Information HP Maintenance Agreements On-Site Service Agreements Support Information Accessories or supplies HP Support Assistant HP Service InformationHP Service Agreements HP support HP direct ordering for Customer Support Options Worldwide Customer Support Worldwide Worldwide Sales and Service Offices ColombiaGermany Czech RepublicDenmark Far East Region Japan KoreaLatin American Headquarters México Singapore SpainSweden Switzerland Warranty and Support Information Index Numerics Changing 41 resetting 46 density sensor Index Index Index See also fonts Page C4084-90937