Software Application Problems | HP 4500 DN specification

Software Application Problems

Unable to change system selections through software

Cause	Solution

System software changes are locked out by	See the chapter on printer interfaces. Consult
the printer control panel.	with your network administrator.

Your software application does not support	See the documentation for your software
system changes.	application.

The correct printer driver is not loaded.	Load the correct printer driver.

The correct application driver is not loaded.	Load the correct application driver.

Unable to select a font from the software

Cause	Solution

The correct printer driver is not selected.	Select the correct printer driver.

The font is not available in your software	See the documentation for your software
application.	application.

Unable to select colors from the software

Cause	Solution

Your software application does not support	See the documentation for your software
color.	application.

Color mode is not selected in your software	Select color mode instead of grayscale or
application or printer driver.	monochrome mode.

The correct printer driver is not loaded.	Load the correct printer driver.

Printer driver does not recognize Tray 3 or the Duplex Printing Accessory

Cause	Solution

The printer driver has not been configured to	See the online Help for the printer driver for
recognize Tray 3 or the duplex printing	instructions on how to configure the driver to
accessory.	recognize printer accessories.

The accessory may not be installed.	Verify that the accessory is properly installed.

EN	Chapter 9 167

Image 167

HP 4500 DN manual Software Application Problems, Unable to change system selections through software

Contents

4500, 4500 N, 4500 DN Printer Page User Guide Warranty Contents Common Printing Tasks Using Color Consumables and Cleaning Appendix a Dimm Installation Index Getting Started Guide Where to Look for More InformationSetting Up the Printer HP JetDirect Print Server Software Installation Guide Online Help Using the PrinterOnline User Guide Quick Reference Guide Magnifying the Page View How to Use This Online User Guide Browsing with Thumbnails Finding WordsPaging Through a Document Overview Using Your PrinterHP Color LaserJet 4500 Printer Performance Printer Features Environmental Factors Affecting Printer Performance Managing Memory Effects of Printer Features Locating Printer Components Page Controlling Print Jobs Select printer settings using the printer control panelEnter printer commands directly into files Accessory Product Description Additional Information Number Printer Supplies and Accessories HP JetSend Communications Using the Printer Control Panel When to Use the Printer Control Panel 1Printer Control Panel Locating Printer Control Panel Features Using the Printer Online Help System Using Printer Control Panel Keys Indicator Off Flashing Interpreting Control Panel Indicator Lights Information Menu Using Printer Control Panel MenusMenu Locking To print a menu map Printing a Menu MapInterpreting the Menu Map To print a printer configuration Printing a Printer ConfigurationInterpreting the Printer Configuration Page Menu Item Values Paper Handling Menu Menu Item Values Description Configuration Menu Printing Menu EIO Menu Menu Calibration Menu Resets Menu Using the Printer Control Panel Shared Environments To change printer control panel configuration settings Changing Printer Control Panel Configuration SettingsChanging PowerSave Settings To switch printer personality Switching Printer PersonalitiesTo change PowerSave setting To set the I/O Timeout Setting the I/O Timeout Disabling the High-Speed Parallel Interface To disable the high speed parallel interface To reset printer memory Setting Advanced FunctionsResetting Printer Memory To enable bidirectional parallel communication To reset the printer to factory default settings Resetting the Printer to Factory Default Settings Common Printing Tasks Selecting Print Media JIS B5 Supported Media Weights and Sizes Duplex Media to Avoid Printing on Colored Paper Printing on Special MediaPrinting on Transparencies Printing on Glossy Paper Printing on Labels Printing Envelopes Recycled Paper Heavy PaperPreprinted Forms and Letterhead Selecting Output Bins Selecting Media by Type To configure Tray 1 as a cassette Configuring Input TraysConfiguring Tray 1 as a Cassette Tray Priority Configuring Trays 2 and 3 by Media TypeTo configure Trays 2 or Printing from Tray 1 Multipurpose Tray To load media into Tray Loading Media into Tray To load envelopes into Tray Loading Envelopes into Tray Printing envelopes when Tray 1 MODE=FIRST Printing envelopes when Tray 1 MODE=CASSETTE Printing from Tray Loading Media into Tray Page 2Tray 3 optional 500-Sheet Paper Feeder Printing from Tray 3 500-Sheet Paper Feeder Loading Media into Tray Page Page 3Duplex Printing Accessory Using the Duplex Printing Accessory for Two-Sided Printing To set duplex printing from the printer control panel Control Panel Settings for Duplex PrintingTo use the duplex printing accessory successfully 4Binding Options Options for Binding Duplex Printing Jobs Printing on Custom-Size Media Special Printing SituationsPrinting a Different First To stop the current print job from your software Stopping a Print RequestTo stop the current print job from the printer control Panel Using Color Halftone Options Customizing Color Output Through Printer Drivers Screen Match HP ColorSmartPrint in Grayscale Vivid Color Matching Pantone * Colors Matching ColorsColor-Matching Factors Print a color balance calibration Adjusting Color BalanceTo adjust color balance 1Color Balance Calibration Adjust the cyan C density setting Adjust the yellow Y density setting Adjust the magenta M density setting Reprint the color balance calibration page. See step Adjust the black K density settingAdjust Gray Balance Using Fonts Click HP LaserJet Using HP FontSmartAccessing HP FontSmart from Windows 95 and Windows NT Accessing HP FontSmart from Windows 3.1 and Windows NT Using Internal TrueType Fonts Font Selection Priority Understanding Printer Default FontsChanging the Default Font Selecting a Font Other than the Default Selecting Fonts Selecting Symbol SetsSymbol Set Availability Entering Symbols into Text Selecting PCL Fonts Through Printer Control Panel Internal Soft To print a list of available fonts Printing a List of Available Printer Fonts Interpreting the Font Lists Using Typefaces for PostScript Emulation in the Printer Guidelines for printing with different fonts Using Fonts on a Network Fonts Adding Support for Accessory Fonts to a Printer DriverVerifying Software Application Support for Using Special Type Effects Hewlett-Packard Custom Font Services Printer Interfaces Parallel Cable with a C Connector Parallel Configuration VDC GND Parallel Cable Pin ConfigurationData Busy Call PE Select HP JetDirect Print Servers Enhanced I/O EIO Configuration Windows and Windows NT Networks Available Enhanced I/O InterfacesNetWare 3.x- and 4.x-Based Products Macintosh DIN-8 Cable LocalTalk ConfigurationLocalTalk Network Configuration IBM OS/2 LAN Server and Warp Server Networks Unix Networks Setting Network Security on the Printer Configuring Novell NetWare Frame Type Parameters Ensnap Enii Configuring TCP/IP Parameters Page To reach network protocols Disabling Network Protocols Optional To disable TCP/IP To disable IPX/SPXTo disable DLC/LLC To disable Apple EtherTalk Consumables and Cleaning Making Room for Replacing Consumables 1Consumable Replacement Clearance Diagram Consumable Replacement Guidelines Consumable Printer Message Count Approximate Time Period2 Approximate Replacement Intervals for Consumable Items 2Consumable Item Locations Locating Consumables Environmental Collection Program To clean the toner density sensor Cleaning the Toner Density SensorPage Printer Control Panel Messages Status Messages Critical Error MessagesMessage Types Printer Control Panel Messages Clearing Paper Press Cancel JOBChecking Printer Power OFF EIO Clean DensitySensor Drum Error Duplex Error No JOB to Cancel InstallInstall Tray Memory Settings Press GO to Powersave onConfiguration Please Wait Factory Settings Restore Factory Settings ReinstallResetting Resetting Values Transfer KIT OUT Toner PositionColor = State Transfer KIT LOW Check Middle XX Paper JAMCheck ALL Rear Doors Buffer Overflow Data ErrorInsufficient Continue Laser Error ErrorCycle Power Fuser Error DC Controller Printer ErrorROM RAM Service FAN ErrorNvram Error Check Settings Solving Problems with the Printer Basic Troubleshooting Checklist Paper Jam Locations To enable Paper Jam Recovery Paper Jam Recovery Common Causes of Paper Jams Cause Solution Front Drawer XX Paper JAM Paper Jam Messages Tips for Avoiding Paper Jams Clearing Paper Jams Clearing Jams in the Middle Front Drawer Area Clearing Jams in the Tray 2 Area Clearing Jams in the Optional Tray 3 Area Clearing Jams in the Rear Door Areas Page Clearing Jams in the Front Duplex Drawer Area Printer feeds incorrect page size Media-Handling ProblemsPrinter feeds multiple sheets Media does not feed from Input Trays 2 or Media does not feed automatically Envelopes jam or will not feed in the printer Transparencies or glossy paper will not feed Output is curled or wrinkled Printer is on, but nothing prints Printer Response ProblemsNo display message Printer is on, but is not receiving data Printer is on, but will not print a PostScript file Tray 3 is incorrectly installedPrinter will not duplex Unable to select the printer from the computer Unable to select Tray 3 optional 500-sheet paper feeder Printer Control Panel ProblemsControl panel settings work incorrectly Transfer KIT LOW Replace Solving Print Quality ProblemsToner smear Vertical bands or very dark backgrounds Vertical lines or streaks Faded print, random faded areas, or speckles Banding Irregular, raised spots or stray toner Wavy characters Rippled or wavy transparencies Dull or dark colors on transparencies Smudges Horizontal streaks on transparencies Fuser Life OUT Replace KIT Repetitive defects Missing color or incorrect shade Color Printing ProblemsPrinting black instead of color Printed colors do not match screen colors Inconsistent colors after loading toner Drifting text between printouts Unable to print all characters in a symbol setIncorrect Printer Output Incorrect fonts are printed Partial printout Erratic, missing characters or interrupted printout Unable to select colors from the software Software Application ProblemsUnable to change system selections through software Unable to select a font from the software Solving Problems with the Printer Dimm Installation Do not remove the Dimm in slot #4 Dimm Configuration To install a Dimm Installing DIMMsPage Page Verifying Dimm Installation PCL Commands PJL Commands PCL Commands Figure B-1Printer Command Elements Interpreting PCL Printer Command Syntax Combining Escape Sequences in PCL Printer Command Syntax Application Escape Character Entry What Appears Entering Escape Characters Point Size Selecting PCL FontsFont List PCL Commands Common PCL Commands Control Commands Cursor Positioning Programming Hints PCL Commands PCL Commands Operating Environment Specifications SpecificationsElectrical Specifications Acoustic Emissions This HP LaserJet printer design eliminates Environmental Product Stewardship ProgramProtecting the Environment Design of this HP LaserJet printer facilitates the recycling This HP LaserJet printer design reduces HP Cartridge Recycling Program Information Specifications FCC Regulations Regulatory Statements Vcci Statement Japan Korean EMI Statement Canadian DOC Regulations EMC Declaration of ConformityALL For Compliance Information ONLY, contact Material Safety Data Sheet Msds Safety InformationLaser Safety Klass 1 Laser Apparat Laser Statement for FinlandLuokan 1 laserlaite Varo Specifications Support Information WarrantyHewlett-Packard Warranty Statement Warranty and Support Information On-Site Service Agreements HP Maintenance Agreements Support Information HP support HP direct ordering for Accessories or supplies HP Support AssistantHP Service Information HP Service Agreements Customer Support Options Worldwide Customer Support Worldwide Worldwide Sales and Service Offices Far East Region ColombiaGermanyCzech Republic Denmark México JapanKorea Latin American Headquarters Switzerland SingaporeSpain Sweden Warranty and Support Information Numerics Index Changing 41 resetting 46 density sensor Index Index Index See also fonts Page C4084-90937