Printer Response Problems

No display message

Cause

Solution

 

 

The printer’s power switch (standby button) is

Verify that the printer is on. Fans may run while

in the standby position.

the printer is in standby mode (off).

 

 

The printer’s memory DIMMs are defective or

Verify that the printer’s memory DIMMs are

installed incorrectly.

correctly installed and are not defective. See

 

Appendix A for DIMM installation instructions.

 

 

The power cord is not firmly plugged into both

Turn off the printer and then disconnect and

the printer and the power receptacle.

reconnect the power cord. Turn the printer

 

back on.

 

 

The line voltage is incorrect for the printer

Connect the printer to a proper voltage source,

power configuration.

as specified on the Power Rating Label on the

 

back of the printer.

 

 

The power cord is damaged or excessively

Replace the power cord.

worn.

 

 

 

The power source receptacle is not working

Connect the printer to a different power

correctly.

receptacle.

 

 

Printer is on, but nothing prints

Cause

Solution

 

 

The printer’s READY indicator light is not lit.

Press GO to return the printer to the READY

 

state.

 

 

The top cover is not closed properly.

Close the top cover firmly, verifying that it is

 

properly latched.

 

 

The Data indicator is flashing.

The printer is probably still receiving data.

 

Wait for the Data indicator to stop flashing.

 

 

TONER [CMYK] OUT appears on the printer

Replace the toner cartridge specified on the

display.

printer display.

 

 

A printer message other than READY appears

See chapter 8 for an explanation of printer

on the printer control panel.

control panel messages.

 

 

Your parallel port may have a DOS timeout

Add a MODE command to your

error.

AUTOEXEC.BAT file. See your DOS manual

 

for additional information.

 

 

150 Solving Problems with the Printer

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HP 4500 DN manual Printer Response Problems, No display message, Printer is on, but nothing prints