A: Make sure the HP device is on the network

1.If the HP device supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet cable is not plugged into the back of the device. If an Ethernet cable is plugged into the back, then wireless connectivity is disabled.

2.If the HP device is connected to a wireless network, print the device's Wireless Configuration page. For more information, see Understand the network configuration page (some models only).

▲ After the page has been printed, check the Network Status and URL:

Network Status

•

If the Network Status is Ready, the HP

 

 

device is actively connected to a

 

 

network.

 

•

If the Network Status is Offline, the HP

 

 

device is not connected to a network.

 

 

Run the Wireless Network Test (using

 

 

the instructions at the beginning of this

 

 

section) and follow any

 

 

recommendations.

 

 

URL

The URL shown here is the network

 

address assigned to the HP device by your

 

router. You will need this to connect to the

 

embedded Web server.

 

 

 

B: Check to see if you can access the embedded Web server (EWS)

▲After you establish that the computer and the HP device both have active connections to a network, you can verify if they are on the same network by accessing the device's embedded Web server (EWS). For more information, see Embedded Web server (some models only).

To access the EWS

a. On your computer, open the Web browser you normally use to access the Internet (for example, Internet Explorer or Safari). In the address box, type the URL of the HP device as it was shown on the Network Configuration Page (for example, http://192.168.1.101).

NOTE: If you are using a proxy server in your browser, you might need to disable it to access the EWS.

b. If you can access the EWS, try using the HP device over the network (such as to print) to see if your network setup was successful.

c. If you cannot access the EWS or are still having problems using the HP device over the network, continue to the next section regarding firewalls.

Step 3: Check to see if the firewall software is blocking communication

If you cannot access the EWS and are sure both the computer and HP device have active connections to the same network, the firewall security software might be blocking communication. Temporarily turn off any firewall security software running on your computer and then try to access the EWS again. If you can access the EWS, try using the HP device (for printing).

If you are able to access the EWS and use your HP device with the firewall turned off, you will need to reconfigure your firewall settings to allow the computer and HP device

Solve wireless problems (some models only)

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