Solve setup problems

The printer cannot send faxes but can receive faxes

•The printer might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press the * button repeatedly, until a dash (-) appears on the display.

•If you are having problems sending a fax manually from a phone that is connected directly to the printer—and if you are in the following countries/regions—you must use the keypad on the telephone to send the fax:

Argentina

Australia

 

 

 

 

 

 

Brazil

Canada

 

 

 

 

 

 

Chile

China

 

 

Colombia

Greece

 

 

 

 

 

 

India

Indonesia

 

 

 

 

 

 

Ireland

Japan

 

English

 

 

 

Korea

Latin America

 

 

 

 

 

 

 

Malaysia

Mexico

 

 

 

 

 

 

Philippines

Poland

 

 

 

 

 

 

Portugal

Russia

 

 

 

 

 

 

Saudi Arabia

Singapore

 

 

 

 

 

 

Spain

Taiwan

 

 

 

 

 

 

Thailand

USA

 

 

 

 

 

 

Venezuela

Vietnam

 

 

 

 

 

 

Wireless (802.11) setup problems

Note: This section is only applicable to HP

Officejet 4620 e-All-in-One series.

This section provides information about solving problems you might encounter when connecting the printer to your wireless network.

Follow these instructions in the order listed.

Note: If you are still encountering problems, see the problem-solving information in the user guide. (For information about finding the user guide, see “Where is the user guide?” on page 4.)

Or visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting).

After resolving the problems…

After you resolve any problems and have successfully connected the printer to your wireless network, complete the following steps for your operating system:

Windows

Mac OS X

1.

On the computer desktop, click Start, select

1.

Open HP Utility. (HP Utility is located in the

 

Programs or All Programs, click HP, select

 

Hewlett-Packard folder in the Applications

 

your printer name, and then click Printer

 

folder at the top level of the hard disk.)

 

Setup & Software.

2.

Click the Applications icon on the HP Utility

 

 

2.

Click Connect a new printer, and then select

 

toolbar, double-click HP Setup Assistant, and

 

the type of connection you want to use.

 

then follow the onscreen instructions.

 

 

 

 

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