Solve setup problems

The following sections provide help with problems you might have while setting up the printer.

If you need more help, see the user guide. For information about finding the user guide, see “Where is the user guide?” on page 4.

Problems setting up the printer

English

•Make sure you have removed all packing tape and material from outside and inside the printer.

•Make sure you use the SETUP cartridges that came with your printer when you first set up the printer.

•Make sure you have loaded plain, white, unused A4- or letter-size (8.5x11 inch) paper in the printer.

•Make sure that any cords and cables that you are using are in good working order.

•Make sure you have securely connected the power cord and that the power source is working properly.

•Make sure the(Power) light is on and not

blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up.

•Make sure the printer is displaying the home screen and that no other lights on the printer control panel are lit or blinking.

•Make sure you have correctly loaded paper in the tray and that the paper is not jammed in the printer.

•Make sure you have closed all latches and covers properly.

How do I install the user guide?

Depending on the option you select when you install the HP software, the user guide might not be installed on your computer.

To install the user guide, complete the following steps:

1.Insert the software CD provided with the printer into your computer, and then follow the onscreen instructions.

2.In the screen showing recommended software, select the option for your operating system:

•Windows: Select the option with “Help” in the name.

•Mac OS X: Select the HP Recommended Software option.

3.Follow the onscreen instructions to finish installing the user guide.

Tip: If you cannot find the HP software CD or if your computer does not have a CD or DVD drive, you can download the HP software from HP’s support website (www.hp.com/go/ customercare). From this website, search for your printer, and then select Software & Driver Downloads. Select your operating system, select the option for driver downloads, and then select the option that has “Full Feature Software and Drivers” in the name.

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