Solve setup problems

Step 5. Make sure your computer is not connected to your network over a Virtual Private Network (VPN)

A Virtual Private Network (VPN) is a computer network that uses the Internet to provide a remote, secure connection to an organization’s network. However, most VPN services do not allow you to access local devices (like your printer) on your local network while your computer is connected to the VPN.

To connect to the printer, disconnect from the VPN.

Tip: To use the printer while connected to

the VPN, you can connect the printer to your computer with a USB cable. The printer uses its USB and network connections at the same time.

For more information, contact your network administrator or the person who set up the wireless network.

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Problems using HP ePrint

Note: This section is only applicable to HP Officejet 4620 e-All-in-One series.

If you are having problems using HP ePrint, check the following:

•Make sure the printer is connected to the Internet using a wireless connection.

Note: You cannot use these web features if the printer is connected using a USB cable.

•Make sure the latest product updates have been installed on the printer. For more information, see “Update the printer” on page 8.

Note: If a mandatory update is required for the printer, HP ePrint will be turned off and will not be available until the update has been installed. After the update has been installed, set up HP ePrint again. For more information, see “Set up HP ePrint” on page 6.

•Make sure HP ePrint is enabled on the printer. For more information, see “Set up HP ePrint” on page 6.

•The ePrint server does not accept email print jobs if there are multiple email addresses included in the “To” or “Cc” fields. Only enter the email address of your HP printer in the “To” field. Do not enter any additional email addresses in the other fields.

•Make sure you are sending documents that meet the HP ePrint requirements. For more information, see “HP ePrint guidelines” on page 7.

•If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid:

•Check the settings being used by the Web browser you are using (such as Internet Explorer, Firefox, or Safari).

•If your proxy server requires a username and password, make sure the information has been entered correctly.

•Check with the IT administrator or person who set up your firewall.

If the proxy settings used by your firewall have changed, you must update these settings in either the printer control panel or the embedded web server (EWS). If these settings are not updated, you will not be able to use HP ePrint.

For more information, see “Set up HP ePrint” on page 6.

Tip: For additional help setting up and using HP ePrint, visit www.eprintcenter.com.

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