HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center. For the number to call, see the support guide that came in the box with your printer.
To help our Customer Care Center representatives serve you better, have the following information ready before calling:
1Print the printer diagnostic page (see “Printing a diagnostic page”for instructions). If the printer does not print, have the following information ready:
a model number and serial number (located at the back of the printer), such as C8136A and SG1881119P
b printer model, such as HP Deskjet 9600 series, HP Business Inkjet 2600
2Check the operating system you are using (for example, Windows 98 SE).
3If the printer is connected to the network, check the network operating system (for example, Windows NT Server 4.0).
4Note how the printer is connected to your system (for example, parallel, USB, or network).
5Obtain the printer driver and version number of the printer software (for example, HP Deskjet 9600 series PCL 3 version 1.0).
iClick Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and 2000) or Printers and Faxes (Windows XP).
(If Printers and Faxes is not found on the Start menu in Windows XP, click Start, click Control Panel, and then click Printers and Faxes.)
ii
iiiClick the About tab and write down the version number.
6If you have a problem printing from a particular application, note the application and version number.
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