Troubleshooting installation issues
If you had trouble installing the printer, check the following items.
Hardware installation issues
Press the Power button to turn off the printer, wait a few seconds, and then press the Power button to turn it on again.
Also see “Power cannot be turned on”for other
Make sure all packing tapes have been removed from the printer.
Make sure the print cartridges are properly installed.
•Check each print cartridge and make sure the protective tape is removed from the ink nozzles.
•Make sure the print cartridges are in the correct cradle.
•Make sure the print cartridges are firmly installed into the cradles. Press down firmly on each one to ensure proper contact.
•Make sure the print cartridge latches are properly closed.
Make sure the printer is loaded with paper.
Make sure no lights are on or blinking except the Power light, which should be on. If any other lights are on, see “Printer lights reference”for a list of light patterns and what they indicate.
Make sure the rear access panel or
Make sure the printer cable is in good working order and that it is securely connected between the appropriate connector on the printer and the computer or a network connection.
Try printing a demo page to see if the printer is set up correctly. Make sure the printer is turned on, press and hold the Power button, press the Resume button once, and then release the Power button. The printer prints a demo page.
Software installation issues
Make sure your computer is running one of these operating systems: Windows 98,
NT 4.0, Me, 2000, or XP. Windows NT 4.0 must have Service Pack 6.0 or later installed to use the setup program (the driver can be installed without the service pack).
If you are using a Macintosh, it must be running Mac OS 9.1 or later.
Make sure the computer meets at least the minimum system requirements. See “Printer specifications”.
Before installing software on a Windows computer, make sure all other programs are closed.
If the computer does not recognize the path that you type to the Starter CD, make sure you are specifying the correct drive letter for the
If the computer cannot recognize the Starter CD in the
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