Troubleshooting

Known Issues and Limitations

This section describes a list of known issues and limitations of the HP Remote Graphics Software.

General Issues:

1.Switching Network Interfaces:

The Sender does not transition well when switching network interfaces or hopping from one network interface to another. The Sender must be re- started so that it can re-discover the correct interface.

2.Multi-homed Systems:

Receivers that run on systems that are multi-homed might not work correctly. The following multi-homed scenarios are presented:

∙Suppose a laptop is connected into the LAN through an Ethernet NIC with a CAT5 cable and another Wireless NIC running 802.11b. When the Receiver running on the laptop connects to the Sender, the system sometimes gets confused as to what NIC should support the connection. Disabling one of the NICs will allow the Receiver to properly connect to the Sender.

∙The Sender is running on a system that is using the LAN through an Ethernet NIC with a CAT5 cable. Then, if the LAN cable is unplugged and a Wireless NIC is started, the Sender will no longer function properly, since it is listening to connections from RGS Receivers on a "dead" NIC. Simply restarting the RGS Sender will enable the Sender to use the Wireless NIC, and will allow the RGS Receiver to connect again.

∙Suppose a Sender is running on a machine with two Ethernet NICs, where each NICs is using a CAT5 cable. The NIC that is listed first, for example when the Windows command ipconfig /all is run, will be the NIC that the Sender binds to. If it is desirable that the Sender runs using the other NIC, change the binding order of the NIC in the system. On Windows this is done by bringing up the "Network Connections" dialog in the Control Panel. In the Advanced menu, select "Advanced Settings" to bring up the "Advanced Settings" dialog. Select the "Adapter and Bindings" tab. Here you can move the preferred NIC to the top of the binding order.

3.Remote Audio Issues: Audio Not Continuous:

Low bandwidth connections can cause discontinuities in the audio stream. Reducing the quality and turning off stereo may improve the audio quality. Some high priority CPU intensive tasks may disrupt the audio stream. The Windows Task Manager may help you identify such a task. Another possible problem may be a bad network setup.

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