HP Remote Graphics 4.2.0 User's Guide

Increasing the Receiver error dialog timeout doesn’t appear to have an effect and the Receiver still disconnects:

Either a network failure results in detecting lost connectivity by the Receiver (resulting in disconnected connections) or the Sender’s timeouts are shorter than the Receiver’s timeouts and the Sender disconnects the Receiver. It is not always the case that network error timeouts are honored. A network error timeout only establishes an upper bound on the duration of retries before returning with an error. If the system determines that network connectivity is lost and an error returns by the network stack to the Receiver, then the connection will disconnect sooner than the error timeout setting. If the Sender’s timeout values are shorter than the Receiver’s, then the Sender may close the connection sooner than the Receiver, disconnecting the Receiver. If the issue continues, the user can consider increasing the Sender's error timeout value. Please refer to the section Using Timeouts for further details on setting timeouts.

Microsoft Windows Specific Issues:

1.Cannot Connect to Sender:

There are several common system setup issues that can prevent a connection to the RGS Sender. The RGS Diagnostic Tool programmatically detects some of these problems and suggests possible solutions. Please refer to the RGS Diagnostic Tool section.

2.Guest Login Access:

By default, Microsoft Windows XP allows any user who can access your computer over the network to login with Guest access. We believe this represents a security risk. To disable this policy, open the "Control Panel", selecting "Administrative Tools", selecting "Local Security Policy", expanding the "Local Policies", expanding "Security Options", and setting "Network access: Sharing and security model for local accounts" to "Classic - local users authenticate as themselves". Click here for more information on this issueGo to http://www.microsoft.com/resources/documentation/windows/xp/all/proddoc s/en-us/lpe_overview.mspx for more information on this issue.

3.Blank Password:

The RGS Sender will not allow a connection for an account with a blank or undefined password. All accounts on the machine running the RGS Sender should have password protection prior to connection.

4.Microsoft XP SP2 Firewall:

Installation of Microsoft Windows XP SP2 prevents Remote Graphics Software from starting. Microsoft Windows XP SP2 by default enables a firewall. When the Receiver trys to connect to a Sender, if the firewall is not configured correctly, the firewall will ask the user to allow the connection. On the Sender, the firewall blocks the Sender from starting. This can also be configured. Please refer to the engineering advisory(http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp

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