Troubleshooting

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5.OpenGL Applications Not Starting:

Previous versions of HP Remote Graphics required the manual placement of the HP Remote Graphics OpenGL32.dll library into the application's directory. This library may cause some applications to fail on startup. Automatic updates of OpenGL applications are now supported and the HP Remote Graphics OpenGL32.dll library is no longer required. See Enabling OpenGL Applications On Windows for more details.

If the use of the HP Remote Graphics OpenGL32.dll is still required (the method for enabling automatic 3D updates is disabled), some OpenGL applications (e.g.: PTC ProEngineer or Google Earth) will not start with the Window's HP Remote Graphics Software Sender installed.

Only the following versions of ProEngineer are compatible with Remote Graphics OpenGL32.dll:

Pro/E Wildfire 2.0 - all datecodes

Pro/E WildFire 1.0 - datecodes 2003051 or later

Pro/E 2001 - datecodes 2004290 or later

6.Accelerated DirectDraw Not Available:

The HP Remote Graphics Driver will cause accelerated DirectDraw to become disabled. Many DirectDraw applications though, will continue to work as expected. Your mileage may vary.

7.Video Overlay Planes Are Not Supported:

Video overlay planes are not supported. Some media players that use video overlay planes will not update. This can often be resolved by disabling the use of video overlay planes in the media player.

8.OpenGL Overlay Planes Are Not Supported:

OpenGL overlay planes are not support using RGS Sender for Windows. The use of overlay planes can be often be disabled.

9.Full-screen and DOS Applications Are Not Supported:

Full-screen applications, such as DOS prompts and games, are not supported. If you attempt to create a full-screen DOS window, the window will be reset to the normal size.

10.Inability to Connect to Senders on HP xw6200 and xw8000 System:

Connections to the Sender may not appear to work on HP xw8200/xw6200 systems. This can sometimes be related to Microsoft Window's APIPA (Automatic Private IP Addressing). APIPA can cause the Remote Graphics Sender to open sockets on private IP addresses. The private IP addresses are not visible from the RGS Receiver so connections will not work. You can verify if the Sender is using private IP addresses by typing netstat -n-ain a

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