HP Blade Client 149

Troubleshooting

to!

Error: License	The license is invalid for the RGS Sender.
Invalid for the
sender you are
trying to connect
to!

Could not create an	The Receiver was started in Enterprise Service Mode
Enterprise	and it could not connect to the RGS Enterprise
Directory Session!	Service. There are several possibilities including the
	following:
	∙ The hostname or ipaddress of the RGS
	Enterprise Service specified on the command
	line is incorrect.
	∙ The RGS Enterprise Service is not running.

Authentication to	The Receiver was started in Enterprise Service Mode
the Enterprise	and the user was not authenticated. There are
Directory Service	several possibilities including the following:
failed!	∙ The user entered incorrect credentials.
	∙ The user entered incorrect credentials.
	∙ The Enterprise Service cannot validate the
	users credentials.

Could not lookup	The Receiver was started in Enterprise Service Mode,
the users systems	but the user was not found.
on the Enterprise
Directory Service!

No systems were	The Receiver was started in Enterprise Service Mode,
assigned to the	but no systems were assigned to the user.
user in the
Enterprise
Directory Service!

Setup Mode hotkey	The key sequence specified by the user is too short.
sequence too short.

Setup Mode hotkey	The key sequence specified by the user is too long.
sequence too long.

Setup Mode hotkey	The key sequence specified by the user contains
sequence may only	invalid keys.
consist of Ctrl, Alt,
Shift and Space.

A space may only	The Setup Mode hotkey sequence cannot start with a
be entered after	space.
Ctrl, Alt or Shift is
pressed.

141

Contents

Page Page Copyrights and trademarks Page Acknowledgments Page Table Of Contents Page Welcome to HP Remote Graphics Software Page About Remote Graphics Software What is Remote Graphics Software Features Page Page Security Features Page System Requirements Sender Receiver Page Enterprise Service Getting Started with Remote Graphics Software Installing the Receiver Installing the RGS Receiver for Windows Installing the RGS Receiver for Linux Installing the RGS Receiver for HP-UX Uninstalling the RGS Receiver Installing the Sender Installing the RGS Sender for Windows Page Linux Sender GUI Installation KDE RedHat GUI setup GNOME RedHat Enterprise GUI setup Installing the RGS Sender for HP-UX Uninstalling the RGS Sender Creating Unattended Installers Creating an Unattended Receiver Installer for Windows Creating an Unattended Sender Installer for Windows Installing & Enabling Remote Audio Installing Audio on a Receiver for Windows Installing and Calibrating Audio on a Sender for Windows Page Page Calibrating Audio on a Sender for Windows Page Installing Audio on a Receiver for Linux Audio Requirements System Preparation Customized Installation Page Page Installing and Enabling Single Sign-on Installing and Enabling Single Sign-onon Windows Uninstalling and Disabling Single Sign-on Page Installing and Enabling Easy Login Installing and Enabling Easy Login on Windows Chaining custom GINA modules does not Page Page Installing the Enterprise Service SDK Installing the Enterprise Service SDK on Windows Enabling the Enterprise Service in the Receiver Enabling OpenGL Applications Enabling OpenGL Applications on Windows Enabling OpenGL Applications on Linux Enabling OpenGL, PHIGS, PEX and Starbase Applications on HP-UX Enabling Direct3D Applications on Windows Using Remote Graphics Software Using the Receiver Overview of the Remote Graphics Receiver Page Opening and Closing Connections Page Controlling Receiver Settings Enable global image updates Select help browser Audio Options: Audio follows focus Stereo Quality Low Medium High USB Options: Enable Remote USB Select sender Network Options: Error Warning Dialog Hotkeys Options: Ctrl-Alt-End Hotkey Send First Key Setup Mode Hotkey ∙Press and hold down the Shift key press then release the space bar Logging Options: Console logging File logging Log level Clear Log Statistics Options: Total network usage Image updates per second Copy rectangles per second Remote Display Window Toolbar: "H hostname disconnect button CTRL-ALT-DEL button Setup Mode Directory Mode Starting the Receiver in Directory Mode Configuring a directory file for Directory Mode Organizing Displays Enterprise Service Mode Using the Enterprise Service Organizing Displays in Enterprise Service Mode Starting the Enterprise Service Configuring the Enterprise Service Using the Sender Controlling Sender Settings: Controlling Settings on Linux and HP-UX Starting & Stopping Page Setting the Windows Sender Process Priority Page Setting the Sender process priority using PTF Collaboration Notification Command Line Options RGS Receiver Command Line Options RGS Sender Command Line Options Platform independent command line options -nocollab -timeout value -authtimeout Windows specific command line options -installService -startService -uninstallService -belownormal Properties Syntax Configuration Files Setting Properties on the Command Line RGS Receiver Properties Rgreceiver.Directory=string Rgreceiver.ConnectionWarningColor=string Rgreceiver.IsGlobalImageUpdateMutable=bool Rgreceiver.IsGlobalImageUpdateEnabled=bool extents Audio Properties: Rgreceiver.Audio.IsMutable=bool Rgreceiver.Audio.IsEnabled=bool Rgreceiver.Audio.IsInStereo=bool Rgreceiver.Audio.IsFollowsFocusEnabled=bool Browser Properties: Rgreceiver.Browser.IsMutable=bool Rgreceiver.Browser.Name=string Hotkeys Properties: Rgreceiver.Hotkeys.IsMutable=bool Rgreceiver.ImageCodec.IsMutable=bool Rgreceiver.ImageCodec.Quality=int Logging Properties: Rgreceiver.Log.IsMutable=bool Rgreceiver.Log.IsFileLoggerEnabled=bool Rgreceiver.Log.MaxFileSize=int Rgreceiver.Log.NumBackupFiles=int Networking Properties: Rgreceiver.Network.Timeout.IsMutable=bool Rgreceiver.Network.Timeout.Warning=int RGS Sender Properties Rgsender.IsDisconnectOnLogoutEnabled=bool Rgsender.IsSnapToCodecEnabled=bool Rgsender.MaxImageUpdateRate=int Rgsender.Network.Timeout.Error=int Rgsender.Network.Timeout.Dialog=int How to Collaborate Page Using Single Sign-on Page Using Easy Login Microsoft Remote Desktop and Easy Login Page Page Remote Application Termination on Windows RGS Connection and User Status HPRemote - the RGS Windows Event Log Message ID Description primary non- primary Page Page Page Page Basic Application Control Agents Page Page Page Agent Design Issues Selective Environment Shutdown Wrapping Applications of Interest Administrator Alerts Additional Safeguard Features for Windows systems Recovery Property Microsoft Remote Desktop Recovery Page Using Timeouts Page Page Page Page Page Page Remote Graphics and Microsoft Remote Desktop Interaction Optimizing Performance Performance Tuning for all platforms: Performance Tuning for Windows: Performance Tuning for Linux and HP-UX: Utilities Microsoft Windows Specific Utilities: RGS Admin Tool: Page Troubleshooting Troubleshooting Usage and Performance Troubleshooting Network Configuration ping hostname Troubleshooting Graphics and CPU Performance Troubleshooting Remote Audio Page Page Troubleshooting Remote USB Page Page Page Page Known Issues and Limitations General Issues: Page Page Microsoft Windows Specific Issues: Page Linux or HP-UXSpecific Issues: Page Page Page Error Messages Page Page Page Page License and Support End-userLicense Agreement Page Page Page Contacting HP Technical Support Corporate Headquarters Regional Headquarter Offices