Maintain and troubleshoot | HP E709, 6500 manual

9 Maintain and troubleshoot
Work with ink cartridges	143
Information on ink cartridges and the printhead	144
Check the estimated ink levels	144
Replace the ink cartridges	145
Advanced ink cartridge maintenance	147
Clean the sensor	148
Clean the sensor windows on the ink cartridges	149
Advanced printhead maintenance	151
Clean the printhead	151
Align the printer	152
Usage information collection	153
Print and evaluate a print quality report	154
To print a print quality report	154
To evaluate the Print Quality Diagnostic Page	155
Ink Levels	155
Good color bars	155
Ragged, irregularly streaked, or faded bars	156
Regular white streaks in the bars	157
Bar colors are not uniform	157
Large Black Font Text	158
Alignment Patters	158
Clean the device	159
Clean the scanner glass	159
Clean the exterior	160
Clean the automatic document feeder	160
General troubleshooting tips and resources	163
Solve printing problems	164
The device shuts down unexpectedly	164
Error message appears on control-panel display	165
Device takes a long time to print	165
Blank or partial page printed	165
Something on the page is missing or incorrect	166
Placement of the text or graphics is wrong	166
Print troubleshooting	167
Envelopes print incorrectly	168
The product is not responding	168
The product prints meaningless characters	171
Nothing happens when I try to print	172
The margins are not printing as expected	175
Text or graphics are cut off at the edge of the page	176
A blank page came out while printing	178

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HP E709, 6500 manual Maintain and troubleshoot

Contents

Officejet Page HP Officejet 6500 E709 All-in-One Series Hewlett-Packard Company notices Safety informationCopyright information Acknowledgements Contents Work with memory devices ScanFax Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Ink is not filling the text or graphics completely HP supplies and accessories Device specifications Support and warrantyRegulatory information SHA2 Description Find other resources for the productResource Location Finding the device model number Visual AccessibilityUnderstand the device parts Mobility Front view Printing supplies area Back view Device control panel buttons and lights Label Name and Description Connection information Network options in this Turn off the device Eco-Tips Use the device Use device control panel menus Device control-panel message types Status messages Critical error messages Change device settingsError messages To change settings from the device control panel Use the HP software To change settings from the HP Device Manager Mac OSTo change settings from the embedded Web server Use the HP photo and imaging software Use the HP productivity software To open the HP Photosmart Software on a Windows computer Load an original on the scanner glass Load originalsHP Document Manager allows you to Load an original in the automatic document feeder ADF To load an original on the scanner glass To load an original in the document feeder tray Select print media Recommended papers for printing and copying HP Advanced Photo Paper Recommended papers for photo printingHP Photo Value Packs HP Everyday Photo Paper Cards and envelopes Tips for selecting and using print mediaPhoto media Custom-sized media Understand specifications for supported mediaTransparencies Understand supported sizes Envelopes ModelsCards Models Ofuku hagaki Photo media Models 10 x 15 cm tab Understand supported media types and weightsTray Type Weight Capacity Other media Set minimum margins Media Left Right Top Bottom Margin Load media To load Tray 1 main tray To print on special or custom-sized media Windows Click the Paper/Features tabPrint on special and custom-sized media To set a custom media size a. Click the Custom button Click Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print on special or custom-sized media Mac OS To print a borderless document Windows To print a borderless document Mac OS Install the duplexerOpen the Paper Type/Quality panel To install the duplexer Change default settings for all future jobs Windows Change print settingsTo change the settings Guidelines for printing on both sides of a Change settings Mac OSPrint on both sides duplexing Perform duplexing To print automatically on both sides of a page Mac OS Print a WebTo print automatically on both sides of a page Windows To print a Web Cancel a print job Scan Scan an original Scan an original to a computer Use Webscan via embedded Web serverScan an original to a memory device Scan from a TWAIN-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a WIA-compliant program Cancel a scan job Change scan settingsTo change scan settings Work with memory devices Insert a memory card Print Dpof photos To insert a memory card View photos View photos using your computerPrint Selected Photos Print an index sheet from the device control panel Use Photo Fix tools Save photos to your computerUse Red Eye Removal Use Date Stamp Set New DefaultsTo set new defaults To turn on Red Eye Removal Fax Send a fax Send a fax manually from a phone Send a basic faxTo send a basic fax from the device control panel To send a fax manually from a phone Send a fax using monitor dialingPress Start FAX Black or Start FAX Color To send a fax from memory Send a fax from memorySchedule a fax to send later Press Start FAX Black Send a fax to multiple recipients To cancel a scheduled faxTo schedule a fax from the device control panel Send a color original fax To send a fax to multiple recipients using group speed dialClick Send Fax Now To send a color original fax from the device control panel Change the fax resolution and Lighter / Darker settingsChange the fax resolution Press Start FAX Color Change the resolution from the device control panel Change the Lighter / Darker setting To set new default settings from the device control panel Send a fax in Error Correction ModeSet new default settings To change the ECM setting from the device control panel Receive a fax manually To receive a fax manually To set backup fax reception from the device control panel Set up backup fax receptionOn Error Only Off To reprint faxes in memory from the device control panel Reprint received faxes from memoryPoll to receive a fax Select Tools, and then select Reprint Faxes in Memory Set the paper size for received faxes Select Advanced Fax Setup, and then select Fax ForwardingForward faxes to another number To forward faxes from the device control panel Block junk fax numbers Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes To set automatic reduction from the device control panel Add numbers to the junk fax list Set the junk fax modeTo set the junk fax mode To select a number from the caller ID list To remove numbers from the list of junk fax numbers Receive faxes to your computer Fax to PC and Fax to MacRemove numbers from the junk fax list View a list of blocked fax numbers To set up Fax to Mac To set up the Fax to PC from the Solution Center WindowsSelect Settings, and then select Fax to PC Setup Wizard Fax to Pc and Fax to Mac requirements Change fax settings Configure the fax header Set the answer mode Auto answer Set the number of rings before answering Select Basic Fax Setup, and then select Rings to AnswerChange the answer ring pattern for distinctive ring Press Advanced Fax Setup, and then press Distinctive Ring Set the fax error correction modeSet the dial type Set the redial options Fax speed setting Fast MediumSet the fax speed Set the fax sound volume Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP To test fax setup via the device control panel Test fax setupUse reports Press Print Report, and then Fax Confirmation To enable fax confirmation via the device control panelPrint fax confirmation reports Off On Fax Send On Fax Receive Send & Receive Press Print Report, and then press Fax Error Report Print fax error reportsTo enable fax confirmation via the embedded Web server Print and view the fax log Clear the fax log Print the details of the last fax transaction To cancel a number you are dialing Cancel a faxTo cancel a fax Print a Caller ID History Report Copy Make copies Set the number of copies Change the copy settingsTo save the current settings as defaults for future jobs To make a copy Change copy speed or quality Set the copy paper sizeSet the copy paper type To set the paper size from the device control panel To change the copy quality from the device control panel Resize an original to fit onto letter or A4 paperTo resize a document from the device control panel Copy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo adjust the copy contrast from the device control panel To copy a legal-size document onto letter paper To copy an overexposed photo from the device control panel Enhance light areas of your copyCollate a copy job Press Start Copy Color To collate copies from the control panel Apply Margin Shift to a Copy JobTwo-sided copy jobs To apply margin shift from the control panel Cancel a copy job Windows Manage the deviceMac OS Administer the device Monitor the device Chapter Toolbox Windows Use device management toolsOpen the Toolbox To open the Network Toolbox Toolbox tabsNetwork Toolbox Tabs Network Toolbox tab Use the HP Solution Center WindowsEmbedded Web server Utilities To open the embedded Web server Embedded Web server pages ContentsHP Printer Utility Mac OS HP Printer Utility panels Information and Support panel Use the HP Device Manager Mac OS Understand the printer statusTo open the HP Device Manager on a Macintosh computer Understand the network configuration Configure network options Network Configuration View and print network settings Change basic network settingsChange advanced network settings Turn the wireless radio on and off some models only Set up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone system Choose the correct fax setup for your home or office Other equipment or services sharing your fax line DSL PBX Case a Separate fax line no voice calls received Distinct Voice Computer To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection Connect the device before installing the software To connect the device Network connection Share the device on a locally shared network To install the device on a network To install the device software on client computers Install the software for network or direct connection Configure the device Mac OSShare the device on a locally shared network Communication using the installer Mac OS X or To To share the device among computers running Mac OS Communication mode Understand 802.11 wireless network settingsNetwork name Ssid Security settings Data encryption To set up wireless communication using the installer Mac OS To turn off wireless communication Configure your firewall to work with HP devices Guidelines for reducing interference on a wireless networkMethod Change the connection method Change from an Ethernet connection to a wireless connectionOn the Wireless Setup tab, press Start Wizard Press Add a Device To add hardware addresses to a WAP Guidelines for ensuring wireless network securityOther guidelines Uninstall and reinstall the software To uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Double-clickHewlett-Packard Maintain and troubleshoot Work with ink cartridges Check the estimated ink levels Information on ink cartridges and the printheadRelated topics Replace the ink cartridges To replace the ink cartridges Chapter Advanced ink cartridge maintenance Clean the sensor To clean the sensor in the product Clean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridges To remove the ink cartridges To clean the printhead from the control panel Advanced printhead maintenanceClean the printhead To clean the printhead from the Printer Toolbox To align the printhead from the control panel To clean the printhead from the embedded Web serverAlign the printer To align the printer from the Printer Toolbox To turn off usage information collection Usage information collectionTo align the printer from the embedded Web server Select Preferences, and then select Cartridge Chip Info Print and evaluate a print quality report To print a print quality report Good color bars To evaluate the Print Quality DiagnosticInk Levels Cartridge color Ragged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patters Clean the scanner glass Clean the deviceTo clean the scanner glass Clean the exterior Clean the automatic document feeder To clean the rollers or separator pad Chapter General troubleshooting tips and resources Check the power and power connections Solve printing problemsTroubleshooting topics Device shuts down unexpectedly Device takes a long time to print Error message appears on control-panel displayBlank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Check the page-orientation setting Print troubleshootingCheck the media size Envelopes print incorrectly Product is not responding Solution 3 Select the correct printer Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 4 Check the printer driver status Solution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Solution 2 Print a previously saved version of the document Solution 10 Restart the productSolution 1 Restart the product Product prints meaningless characters Nothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam Solution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Margins are not printing as expected Solution 1 Check the margin settings Solution 3 Load the stack of paper correctlyText or graphics are cut off at the edge Solution 4 Try printing with borders Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layout Solution 4 Clean the printhead Solution 3 Check the ink levelsBlank page came out while printing Solution 5 Load paper in the input tray Print quality troubleshootingWrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 5 Check the print settings Solution 4 Check the ink levelsSolution 6 Align the printer Solution 8 Contact HP support Solution 7 Clean the printheadInk is not filling the text or graphics completely Solution 3 Check the print settings Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP support Solution 3 Rotate the image Solution 1 Check the paper typeSolution 2 Use a higher print quality setting Printouts have horizontal streaks or lines Solution 2 Check your print settings Solution 1 Make sure the paper is loaded correctlySolution 4 Align the printer Solution 1 Check the print settings Printouts are faded or have dull colors Solution 2 Check the paper type Solution 2 Use a higher quality image Solution 5 Contact HP supportPrintouts seem blurry or fuzzy Printouts are slanted or skewed Solution 3 Print the image in a smaller sizePrintouts have vertical streaks To remove excess ink using plain paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Ink streaks on the back of the paper Solution 2 Make sure the paper is loaded correctly Solution 2 Wait while the ink driesPaper is not picked up from the input tray Solution 6 Service the product Solution 4 Clean the rollersSolution 5 Check for a paper jam Solution 1 Wait a couple of minutes and attempt to reprint Solution 2 Use TrueType or OpenType fonts Solution 3 Align the printer Solution 3 Contact HP support Solve paper-feed problemsSolution 1 Use a lower print quality setting Product prints slowly Media is not coming out correctly Media is not picked up from a trayPages are skewing Solve copy problems No copy came out Size is reduced Copies are blankDocuments are missing or faded Copy quality is poor Error messages appear Solve scan problemsCopy defects are apparent Scanner did nothing Scan takes too long Text cannot be edited Part of the document did not scan or text is missingCheck the originals Scanned image quality is poor Take steps to improve the scan quality Solve fax problemsScan defects are apparent Blank pages Fax Hardware Test failed Solution Fax test failed Solve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Computer cannot receive faxes Fax to PC or Fax to Mac Sent faxes are blank or have vertical lines Received faxes are blank or have vertical lines General network troubleshooting Solve network problemsSolve wireless problems some models only Problems connecting to a wired network Make sure the wireless 802.11 light is turned on Basic wireless troubleshootingAdvanced wireless troubleshooting Restart components of the wireless network To check a wireless connection Make sure the HP device is on the network Make sure that the HP device is connected to your networkNetwork Status To access the EWS Check to see if you can access the embedded Web server EWSMake sure the HP device is online and ready Your wireless router is using a hidden Ssid Device cannot read the memory card Solve photo memory card problemsAdd hardware addresses to a wireless access point WAP Check the memory card Device cannot read photos on the memory card Solve device management problemsEmbedded Web server cannot be opened Check the device IP address Troubleshoot installation issuesHardware installation suggestions Check the hardware connections Check the device to ensure the following Software installation suggestionsVerify installation preliminaries Check or perform the following Clear paper jams Clear jamsTo clear a jam Chapter Avoid paper jams ErrorsTo clear a paper jam in the automatic document feeder Printhead problem The following printhead has a problem Printhead ProblemPrinthead problem and advanced printhead maintenance Incompatible Printhead Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Ink Alert Fax Memory FullDevice Disconnected Devices memory is full Ink system failure Paper Mismatch Cartridge ProblemFollowing cartridge has a problem Following cartridge appears to be missing or damaged Printer is out of paper Cartridge cradle cannot movePaper Jam Incompatible Cartridges Printer Offline Printer Paused Sensor failure Sensor issueThere is a problem with sensing ink levels Previously used genuine HP cartridge Your printer has maximized the Ink Service Capacity Ink Service Capacity WarningGeneral printer error Document failed to print Order printing supplies online AccessoriesSupplies Supported ink cartridges HP media Support and warranty Obtain electronic support Warranty Ink cartridge warranty information Support process If you have a problem, follow these stepsObtain HP telephone support Before you call HP support by phone Phone support period Telephone support numbers Dqpdun After the phone support period Additional warranty options Placing a call HP Quick Exchange Service Japan HP Korea customer support Remove the device control-panel faceplate Prepare the device for shipmentTo remove the control-panel faceplate Page Remove the rear access panel or duplexer Remove the output tray Pack the device To pack the device Product features and capacities Physical specificationsFeature Processor and memory specifications System requirements Network protocol specifications Embedded Web server specifications Copy specifications Print specificationsFax specifications Environmental specifications Scan specificationsElectrical specifications Sound pressure bystander position Memory card specificationsSound power Supported memory card types Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Toxic and hazardous substance table LED indicator statement Noise emission statement for Germany 265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation Regulatory model number Australia wired fax statementEuropean Union regulatory notice Page Declaration of conformity Declaration of Conformity Safety Environmental product stewardship program Power consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Expat Third-party licensesOpenSSL Page SHA2 Third-party licenses 279 Symbols/Numerics IndexPage Page Page OCR Page Page Twain Page Page Page PodrĽcznik uŧytkownika