Solve fax problems 207 | HP 6500, E709 instruction

port labeled 1-LINE on the back of the device, and the other end to your telephone wall jack, as shown below.

You might need to connect the supplied phone cord to the adapter provided for your country/region.

1

2

Telephone wall jack

Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

You might need to connect the supplied phone cord to the adapter provided for your country/region.

If the phone cord that came with the device is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office.

•Check the connection between the telephone wall jack and the device to make sure the phone cord is secure.

•Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.

You might need to connect the supplied phone cord to the adapter provided for your country/region.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

Solve fax problems

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HP 6500, E709 manual Solve fax problems 207

Contents

Officejet Page HP Officejet 6500 E709 All-in-One Series Acknowledgements Safety informationCopyright information Hewlett-Packard Company notices Contents Work with memory devices ScanFax Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Ink is not filling the text or graphics completely HP supplies and accessories Device specifications Support and warrantyRegulatory information SHA2 Location Find other resources for the productResource Description Finding the device model number Mobility AccessibilityUnderstand the device parts Visual Printing supplies area Front view Device control panel buttons and lights Back view Label Name and Description Network options in this Connection information Eco-Tips Turn off the device Use device control panel menus Use the device Status messages Device control-panel message types To change settings from the device control panel Change device settingsError messages Critical error messages Use the HP photo and imaging software To change settings from the HP Device Manager Mac OSTo change settings from the embedded Web server Use the HP software To open the HP Photosmart Software on a Windows computer Use the HP productivity software Load an original on the scanner glass Load originalsHP Document Manager allows you to To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder tray Recommended papers for printing and copying Select print media HP Everyday Photo Paper Recommended papers for photo printingHP Photo Value Packs HP Advanced Photo Paper Cards and envelopes Tips for selecting and using print mediaPhoto media Understand supported sizes Understand specifications for supported mediaTransparencies Custom-sized media Envelopes ModelsCards Photo media Models Ofuku hagaki Other media Understand supported media types and weightsTray Type Weight Capacity Models 10 x 15 cm tab Media Left Right Top Bottom Margin Set minimum margins To load Tray 1 main tray Load media To set a custom media size a. Click the Custom button Click the Paper/Features tabPrint on special and custom-sized media To print on special or custom-sized media Windows To print a borderless document Windows Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Mac OS Install the duplexerOpen the Paper Type/Quality panel To install the duplexer Change default settings for all future jobs Windows Change print settingsTo change the settings Perform duplexing Change settings Mac OSPrint on both sides duplexing Guidelines for printing on both sides of a To print a Web Print a WebTo print automatically on both sides of a page Windows To print automatically on both sides of a page Mac OS Cancel a print job Scan an original Scan Scan an original to a computer Use Webscan via embedded Web serverScan an original to a memory device Scan from a WIA-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a TWAIN-compliant program Cancel a scan job Change scan settingsTo change scan settings Insert a memory card Work with memory devices To insert a memory card Print Dpof photos Print an index sheet from the device control panel View photos using your computerPrint Selected Photos View photos Use Photo Fix tools Save photos to your computerUse Red Eye Removal To turn on Red Eye Removal Set New DefaultsTo set new defaults Use Date Stamp Send a fax Fax Send a fax manually from a phone Send a basic faxTo send a basic fax from the device control panel To send a fax manually from a phone Send a fax using monitor dialingPress Start FAX Black or Start FAX Color Press Start FAX Black Send a fax from memorySchedule a fax to send later To send a fax from memory Send a fax to multiple recipients To cancel a scheduled faxTo schedule a fax from the device control panel Send a color original fax To send a fax to multiple recipients using group speed dialClick Send Fax Now Press Start FAX Color Change the fax resolution and Lighter / Darker settingsChange the fax resolution To send a color original fax from the device control panel Change the Lighter / Darker setting Change the resolution from the device control panel To change the ECM setting from the device control panel Send a fax in Error Correction ModeSet new default settings To set new default settings from the device control panel To receive a fax manually Receive a fax manually To set backup fax reception from the device control panel Set up backup fax receptionOn Error Only Off Select Tools, and then select Reprint Faxes in Memory Reprint received faxes from memoryPoll to receive a fax To reprint faxes in memory from the device control panel To forward faxes from the device control panel Select Advanced Fax Setup, and then select Fax ForwardingForward faxes to another number Set the paper size for received faxes To set automatic reduction from the device control panel Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes Block junk fax numbers To select a number from the caller ID list Set the junk fax modeTo set the junk fax mode Add numbers to the junk fax list View a list of blocked fax numbers Receive faxes to your computer Fax to PC and Fax to MacRemove numbers from the junk fax list To remove numbers from the list of junk fax numbers Fax to Pc and Fax to Mac requirements To set up the Fax to PC from the Solution Center WindowsSelect Settings, and then select Fax to PC Setup Wizard To set up Fax to Mac Change fax settings Set the answer mode Auto answer Configure the fax header Set the number of rings before answering Select Basic Fax Setup, and then select Rings to AnswerChange the answer ring pattern for distinctive ring Press Advanced Fax Setup, and then press Distinctive Ring Set the fax error correction modeSet the dial type Set the redial options Fax speed setting Fast MediumSet the fax speed Set the fax sound volume Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP To test fax setup via the device control panel Test fax setupUse reports Off On Fax Send On Fax Receive Send & Receive To enable fax confirmation via the device control panelPrint fax confirmation reports Press Print Report, and then Fax Confirmation Print and view the fax log Print fax error reportsTo enable fax confirmation via the embedded Web server Press Print Report, and then press Fax Error Report Print the details of the last fax transaction Clear the fax log Print a Caller ID History Report Cancel a faxTo cancel a fax To cancel a number you are dialing Make copies Copy To make a copy Change the copy settingsTo save the current settings as defaults for future jobs Set the number of copies To set the paper size from the device control panel Set the copy paper sizeSet the copy paper type Change copy speed or quality To change the copy quality from the device control panel Resize an original to fit onto letter or A4 paperTo resize a document from the device control panel To copy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo adjust the copy contrast from the device control panel Copy a legal-size document onto letter paper Press Start Copy Color Enhance light areas of your copyCollate a copy job To copy an overexposed photo from the device control panel To apply margin shift from the control panel Apply Margin Shift to a Copy JobTwo-sided copy jobs To collate copies from the control panel Cancel a copy job Windows Manage the deviceMac OS Monitor the device Administer the device Chapter Toolbox Windows Use device management toolsOpen the Toolbox Tabs Toolbox tabsNetwork Toolbox To open the Network Toolbox Utilities Use the HP Solution Center WindowsEmbedded Web server Network Toolbox tab To open the embedded Web server HP Printer Utility panels Information and Support panel ContentsHP Printer Utility Mac OS Embedded Web server pages Use the HP Device Manager Mac OS Understand the printer statusTo open the HP Device Manager on a Macintosh computer Understand the network configuration Network Configuration Configure network options Turn the wireless radio on and off some models only Change basic network settingsChange advanced network settings View and print network settings Set up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systems Choose the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax line Distinct Voice Computer Case a Separate fax line no voice calls received Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows To connect the device Connect the device before installing the software Share the device on a locally shared network Network connection To install the device software on client computers To install the device on a network Install the software for network or direct connection Configure the device Mac OSShare the device on a locally shared network To share the device among computers running Mac OS Communication using the installer Mac OS X or To Communication mode Understand 802.11 wireless network settingsNetwork name Ssid Data encryption Security settings To turn off wireless communication To set up wireless communication using the installer Mac OS Configure your firewall to work with HP devices Guidelines for reducing interference on a wireless networkMethod Press Add a Device Change from an Ethernet connection to a wireless connectionOn the Wireless Setup tab, press Start Wizard Change the connection method To add hardware addresses to a WAP Guidelines for ensuring wireless network securityOther guidelines To uninstall from a Windows computer, method Uninstall and reinstall the software Double-clickHewlett-Packard To uninstall from a Macintosh computer, method Work with ink cartridges Maintain and troubleshoot Check the estimated ink levels Information on ink cartridges and the printheadRelated topics To replace the ink cartridges Replace the ink cartridges Chapter Advanced ink cartridge maintenance To clean the sensor in the product Clean the sensor To clean the sensor window on the ink cartridges Clean the sensor windows on the ink cartridges To remove the ink cartridges To clean the printhead from the Printer Toolbox Advanced printhead maintenanceClean the printhead To clean the printhead from the control panel To align the printer from the Printer Toolbox To clean the printhead from the embedded Web serverAlign the printer To align the printhead from the control panel Select Preferences, and then select Cartridge Chip Info Usage information collectionTo align the printer from the embedded Web server To turn off usage information collection To print a print quality report Print and evaluate a print quality report Cartridge color To evaluate the Print Quality DiagnosticInk Levels Good color bars Ragged, irregularly streaked, or faded bars Bar colors are not uniform Regular white streaks in the bars Alignment Patters Large Black Font Text Clean the scanner glass Clean the deviceTo clean the scanner glass Clean the automatic document feeder Clean the exterior To clean the rollers or separator pad Chapter General troubleshooting tips and resources Device shuts down unexpectedly Solve printing problemsTroubleshooting topics Check the power and power connections Device takes a long time to print Error message appears on control-panel displayBlank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Check the page-orientation setting Print troubleshootingCheck the media size Product is not responding Envelopes print incorrectly Solution 4 Check the printer driver status Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 3 Select the correct printer Solution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Product prints meaningless characters Solution 10 Restart the productSolution 1 Restart the product Solution 2 Print a previously saved version of the document Nothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam Margins are not printing as expected Solution 1 Check the printer marginsTo check your margin settings Solution 2 Verify the paper size setting Solution 1 Check the margin settings Solution 3 Load the stack of paper correctlyText or graphics are cut off at the edge To preview the print layout Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly Solution 4 Try printing with borders Solution 4 Clean the printhead Solution 3 Check the ink levelsBlank page came out while printing Solution 5 Load paper in the input tray Print quality troubleshootingWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 5 Check the print settings Solution 4 Check the ink levelsSolution 6 Align the printer Solution 8 Contact HP support Solution 7 Clean the printheadInk is not filling the text or graphics completely Solution 3 Check the print settings Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 6 Contact HP support Solution 5 Clean the printhead Printouts have horizontal streaks or lines Solution 1 Check the paper typeSolution 2 Use a higher print quality setting Solution 3 Rotate the image Solution 2 Check your print settings Solution 1 Make sure the paper is loaded correctlySolution 4 Align the printer Printouts are faded or have dull colors Solution 1 Check the print settings Solution 2 Check the paper type Solution 2 Use a higher quality image Solution 5 Contact HP supportPrintouts seem blurry or fuzzy Printouts are slanted or skewed Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Ink streaks on the back of the paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper To remove excess ink using plain paper Solution 2 Make sure the paper is loaded correctly Solution 2 Wait while the ink driesPaper is not picked up from the input tray Solution 1 Wait a couple of minutes and attempt to reprint Solution 4 Clean the rollersSolution 5 Check for a paper jam Solution 6 Service the product Solution 3 Align the printer Solution 2 Use TrueType or OpenType fonts Product prints slowly Solve paper-feed problemsSolution 1 Use a lower print quality setting Solution 3 Contact HP support Media is not coming out correctly Media is not picked up from a trayPages are skewing No copy came out Solve copy problems Copy quality is poor Copies are blankDocuments are missing or faded Size is reduced Error messages appear Solve scan problemsCopy defects are apparent Scan takes too long Scanner did nothing Text cannot be edited Part of the document did not scan or text is missingCheck the originals Scanned image quality is poor Blank pages Solve fax problemsScan defects are apparent Take steps to improve the scan quality Fax test failed Fax Hardware Test failed Solution Solve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution Computer cannot receive faxes Fax to PC or Fax to Mac Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough To extend your phone cord Received faxes are blank or have vertical lines Sent faxes are blank or have vertical lines Problems connecting to a wired network Solve network problemsSolve wireless problems some models only General network troubleshooting Restart components of the wireless network Basic wireless troubleshootingAdvanced wireless troubleshooting Make sure the wireless 802.11 light is turned on To check a wireless connection Make sure the HP device is on the network Make sure that the HP device is connected to your networkNetwork Status To access the EWS Check to see if you can access the embedded Web server EWSMake sure the HP device is online and ready Your wireless router is using a hidden Ssid Check the memory card Solve photo memory card problemsAdd hardware addresses to a wireless access point WAP Device cannot read the memory card Device cannot read photos on the memory card Solve device management problemsEmbedded Web server cannot be opened Check the hardware connections Troubleshoot installation issuesHardware installation suggestions Check the device IP address Check or perform the following Software installation suggestionsVerify installation preliminaries Check the device to ensure the following Clear paper jams Clear jamsTo clear a jam Chapter Avoid paper jams ErrorsTo clear a paper jam in the automatic document feeder Incompatible Printhead Printhead ProblemPrinthead problem and advanced printhead maintenance Printhead problem The following printhead has a problem Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Devices memory is full Fax Memory FullDevice Disconnected Ink Alert Ink system failure Following cartridge appears to be missing or damaged Cartridge ProblemFollowing cartridge has a problem Paper Mismatch Incompatible Cartridges Cartridge cradle cannot movePaper Jam Printer is out of paper Printer Paused Printer Offline Previously used genuine HP cartridge Sensor issueThere is a problem with sensing ink levels Sensor failure Document failed to print Ink Service Capacity WarningGeneral printer error Your printer has maximized the Ink Service Capacity Order printing supplies online AccessoriesSupplies HP media Supported ink cartridges Obtain electronic support Support and warranty Warranty Ink cartridge warranty information Before you call If you have a problem, follow these stepsObtain HP telephone support Support process Phone support period HP support by phone Dqpdun Telephone support numbers Placing a call After the phone support period Additional warranty options HP Korea customer support HP Quick Exchange Service Japan Remove the device control-panel faceplate Prepare the device for shipmentTo remove the control-panel faceplate Page Remove the output tray Remove the rear access panel or duplexer To pack the device Pack the device Product features and capacities Physical specificationsFeature System requirements Processor and memory specifications Embedded Web server specifications Network protocol specifications Copy specifications Print specificationsFax specifications Environmental specifications Scan specificationsElectrical specifications Supported memory card types Memory card specificationsSound power Sound pressure bystander position Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Toxic and hazardous substance table LED indicator statement 265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation Regulatory model number Australia wired fax statementEuropean Union regulatory notice Page Declaration of Conformity Declaration of conformity Safety Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Expat Third-party licensesOpenSSL Page SHA2 Third-party licenses 279 Index Symbols/NumericsPage Page Page OCR Page Page Twain Page Page Page PodrĽcznik uŧytkownika