Solve network problems

NOTE: After correcting any of the following, run the installation program again.

General network troubleshooting

•If you are unable to install the device software, verify that:

ƕAll cable connections to the computer and the device are secure.

ƕThe network is operational and the network hub is turned on.

ƕAll applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.

ƕMake sure the device is installed on the same subnet as the computers that will be using the device.

ƕIf the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand the network configuration page

•If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address:

ƕPrint the device’s network configuration page.

ƕClick Start, point to Settings, and then click Printers or Printers and Faxes. - Or -

Click Start, click Control Panel, and then double-click Printers.

ƕRight-click the device icon, click Properties, and then click the Ports tab.

ƕSelect the TCP/IP port for the device, and then click Configure Port.

ƕCompare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page.

ƕClick OK twice to save the settings and close the dialog boxes.

Problems connecting to a wired network

•If the Link light on the network connector does not turn on, make sure that all of the “General network troubleshooting” conditions are met.

•Though it is not recommended that you assign the device with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so.

Solve wireless problems (some models only)

If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks in the order shown below.

•Basic wireless troubleshooting

•Advanced wireless troubleshooting

Solve wireless problems (some models only)

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