Maintain and troubleshoot, Work with ink cartridges | HP 6500, E709

9 Maintain and troubleshoot

This section contains the following topics:

•Work with ink cartridges

•Print and evaluate a print quality report

•Clean the device

•General troubleshooting tips and resources

•Solve printing problems

•Print troubleshooting

•Print quality troubleshooting

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Solve network problems

•Solve wireless problems (some models only)

•Solve photo (memory card) problems

•Solve device management problems

•Troubleshoot installation issues

•Clear jams

•Errors

Work with ink cartridges

To ensure the best print quality from the HP all-in-one, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.

This section contains the following topics:

•Information on ink cartridges and the printhead

•Check the estimated ink levels

•Replace the ink cartridges

•Advanced ink cartridge maintenance

•Advanced printhead maintenance

•Usage information collection

Maintain and troubleshoot

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HP 6500, E709 manual Maintain and troubleshoot, Work with ink cartridges

Contents

Officejet Page HP Officejet 6500 E709 All-in-One Series Acknowledgements Safety informationCopyright information Hewlett-Packard Company notices Contents Scan Work with memory devicesFax Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Ink is not filling the text or graphics completely HP supplies and accessories Support and warranty Device specificationsRegulatory information SHA2 Location Find other resources for the productResource Description Finding the device model number Mobility AccessibilityUnderstand the device parts Visual Printing supplies area Front view Device control panel buttons and lights Back view Label Name and Description Network options in this Connection information Eco-Tips Turn off the device Use device control panel menus Use the device Status messages Device control-panel message types To change settings from the device control panel Change device settingsError messages Critical error messages Use the HP photo and imaging software To change settings from the HP Device Manager Mac OSTo change settings from the embedded Web server Use the HP software To open the HP Photosmart Software on a Windows computer Use the HP productivity software Load originals Load an original on the scanner glassHP Document Manager allows you to To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder tray Recommended papers for printing and copying Select print media HP Everyday Photo Paper Recommended papers for photo printingHP Photo Value Packs HP Advanced Photo Paper Tips for selecting and using print media Cards and envelopesPhoto media Understand supported sizes Understand specifications for supported mediaTransparencies Custom-sized media Models EnvelopesCards Photo media Models Ofuku hagaki Other media Understand supported media types and weightsTray Type Weight Capacity Models 10 x 15 cm tab Media Left Right Top Bottom Margin Set minimum margins To load Tray 1 main tray Load media To set a custom media size a. Click the Custom button Click the Paper/Features tabPrint on special and custom-sized media To print on special or custom-sized media Windows To print a borderless document Windows Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menu Install the duplexer To print a borderless document Mac OSOpen the Paper Type/Quality panel To install the duplexer Change print settings Change default settings for all future jobs WindowsTo change the settings Perform duplexing Change settings Mac OSPrint on both sides duplexing Guidelines for printing on both sides of a To print a Web Print a WebTo print automatically on both sides of a page Windows To print automatically on both sides of a page Mac OS Cancel a print job Scan an original Scan Use Webscan via embedded Web server Scan an original to a computerScan an original to a memory device Scan from a WIA-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a TWAIN-compliant program Change scan settings Cancel a scan jobTo change scan settings Insert a memory card Work with memory devices To insert a memory card Print Dpof photos Print an index sheet from the device control panel View photos using your computerPrint Selected Photos View photos Save photos to your computer Use Photo Fix toolsUse Red Eye Removal To turn on Red Eye Removal Set New DefaultsTo set new defaults Use Date Stamp Send a fax Fax Send a basic fax Send a fax manually from a phoneTo send a basic fax from the device control panel Send a fax using monitor dialing To send a fax manually from a phonePress Start FAX Black or Start FAX Color Press Start FAX Black Send a fax from memorySchedule a fax to send later To send a fax from memory To cancel a scheduled fax Send a fax to multiple recipientsTo schedule a fax from the device control panel To send a fax to multiple recipients using group speed dial Send a color original faxClick Send Fax Now Press Start FAX Color Change the fax resolution and Lighter / Darker settingsChange the fax resolution To send a color original fax from the device control panel Change the Lighter / Darker setting Change the resolution from the device control panel To change the ECM setting from the device control panel Send a fax in Error Correction ModeSet new default settings To set new default settings from the device control panel To receive a fax manually Receive a fax manually Set up backup fax reception To set backup fax reception from the device control panelOn Error Only Off Select Tools, and then select Reprint Faxes in Memory Reprint received faxes from memoryPoll to receive a fax To reprint faxes in memory from the device control panel To forward faxes from the device control panel Select Advanced Fax Setup, and then select Fax ForwardingForward faxes to another number Set the paper size for received faxes To set automatic reduction from the device control panel Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes Block junk fax numbers To select a number from the caller ID list Set the junk fax modeTo set the junk fax mode Add numbers to the junk fax list View a list of blocked fax numbers Receive faxes to your computer Fax to PC and Fax to MacRemove numbers from the junk fax list To remove numbers from the list of junk fax numbers Fax to Pc and Fax to Mac requirements To set up the Fax to PC from the Solution Center WindowsSelect Settings, and then select Fax to PC Setup Wizard To set up Fax to Mac Change fax settings Set the answer mode Auto answer Configure the fax header Select Basic Fax Setup, and then select Rings to Answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring Set the fax error correction mode Press Advanced Fax Setup, and then press Distinctive RingSet the dial type Fax speed setting Fast Medium Set the redial optionsSet the fax speed Set up speed-dial entries Set the fax sound volumeSet up fax numbers as speed-dial entries or groups Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Test fax setup To test fax setup via the device control panelUse reports Off On Fax Send On Fax Receive Send & Receive To enable fax confirmation via the device control panelPrint fax confirmation reports Press Print Report, and then Fax Confirmation Print and view the fax log Print fax error reportsTo enable fax confirmation via the embedded Web server Press Print Report, and then press Fax Error Report Print the details of the last fax transaction Clear the fax log Print a Caller ID History Report Cancel a faxTo cancel a fax To cancel a number you are dialing Make copies Copy To make a copy Change the copy settingsTo save the current settings as defaults for future jobs Set the number of copies To set the paper size from the device control panel Set the copy paper sizeSet the copy paper type Change copy speed or quality Resize an original to fit onto letter or A4 paper To change the copy quality from the device control panelTo resize a document from the device control panel To copy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo adjust the copy contrast from the device control panel Copy a legal-size document onto letter paper Press Start Copy Color Enhance light areas of your copyCollate a copy job To copy an overexposed photo from the device control panel To apply margin shift from the control panel Apply Margin Shift to a Copy JobTwo-sided copy jobs To collate copies from the control panel Cancel a copy job Manage the device WindowsMac OS Monitor the device Administer the device Chapter Use device management tools Toolbox WindowsOpen the Toolbox Tabs Toolbox tabsNetwork Toolbox To open the Network Toolbox Utilities Use the HP Solution Center WindowsEmbedded Web server Network Toolbox tab To open the embedded Web server HP Printer Utility panels Information and Support panel ContentsHP Printer Utility Mac OS Embedded Web server pages Understand the printer status Use the HP Device Manager Mac OSTo open the HP Device Manager on a Macintosh computer Understand the network configuration Network Configuration Configure network options Turn the wireless radio on and off some models only Change basic network settingsChange advanced network settings View and print network settings Set up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systems Choose the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax line Distinct Voice Computer Case a Separate fax line no voice calls received Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows To connect the device Connect the device before installing the software Share the device on a locally shared network Network connection To install the device software on client computers To install the device on a network Configure the device Mac OS Install the software for network or direct connectionShare the device on a locally shared network To share the device among computers running Mac OS Communication using the installer Mac OS X or To Understand 802.11 wireless network settings Communication modeNetwork name Ssid Data encryption Security settings To turn off wireless communication To set up wireless communication using the installer Mac OS Guidelines for reducing interference on a wireless network Configure your firewall to work with HP devicesMethod Press Add a Device Change from an Ethernet connection to a wireless connectionOn the Wireless Setup tab, press Start Wizard Change the connection method Guidelines for ensuring wireless network security To add hardware addresses to a WAPOther guidelines To uninstall from a Windows computer, method Uninstall and reinstall the software Double-clickHewlett-Packard To uninstall from a Macintosh computer, method Work with ink cartridges Maintain and troubleshoot Information on ink cartridges and the printhead Check the estimated ink levelsRelated topics To replace the ink cartridges Replace the ink cartridges Chapter Advanced ink cartridge maintenance To clean the sensor in the product Clean the sensor To clean the sensor window on the ink cartridges Clean the sensor windows on the ink cartridges To remove the ink cartridges To clean the printhead from the Printer Toolbox Advanced printhead maintenanceClean the printhead To clean the printhead from the control panel To align the printer from the Printer Toolbox To clean the printhead from the embedded Web serverAlign the printer To align the printhead from the control panel Select Preferences, and then select Cartridge Chip Info Usage information collectionTo align the printer from the embedded Web server To turn off usage information collection To print a print quality report Print and evaluate a print quality report Cartridge color To evaluate the Print Quality DiagnosticInk Levels Good color bars Ragged, irregularly streaked, or faded bars Bar colors are not uniform Regular white streaks in the bars Alignment Patters Large Black Font Text Clean the device Clean the scanner glassTo clean the scanner glass Clean the automatic document feeder Clean the exterior To clean the rollers or separator pad Chapter General troubleshooting tips and resources Device shuts down unexpectedly Solve printing problemsTroubleshooting topics Check the power and power connections Error message appears on control-panel display Device takes a long time to printBlank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Print troubleshooting Check the page-orientation settingCheck the media size Product is not responding Envelopes print incorrectly Solution 4 Check the printer driver status Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 3 Select the correct printer Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Product prints meaningless characters Solution 10 Restart the productSolution 1 Restart the product Solution 2 Print a previously saved version of the document Nothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam Margins are not printing as expected Solution 1 Check the printer marginsTo check your margin settings Solution 2 Verify the paper size setting Solution 3 Load the stack of paper correctly Solution 1 Check the margin settingsText or graphics are cut off at the edge To preview the print layout Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly Solution 4 Try printing with borders Solution 3 Check the ink levels Solution 4 Clean the printheadBlank page came out while printing Print quality troubleshooting Solution 5 Load paper in the input trayWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printer Solution 7 Clean the printhead Solution 8 Contact HP supportInk is not filling the text or graphics completely Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 6 Contact HP support Solution 5 Clean the printhead Printouts have horizontal streaks or lines Solution 1 Check the paper typeSolution 2 Use a higher print quality setting Solution 3 Rotate the image Solution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printer Printouts are faded or have dull colors Solution 1 Check the print settings Solution 2 Check the paper type Solution 5 Contact HP support Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Printouts are slanted or skewedPrintouts have vertical streaks Ink streaks on the back of the paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper To remove excess ink using plain paper Solution 2 Wait while the ink dries Solution 2 Make sure the paper is loaded correctlyPaper is not picked up from the input tray Solution 1 Wait a couple of minutes and attempt to reprint Solution 4 Clean the rollersSolution 5 Check for a paper jam Solution 6 Service the product Solution 3 Align the printer Solution 2 Use TrueType or OpenType fonts Product prints slowly Solve paper-feed problemsSolution 1 Use a lower print quality setting Solution 3 Contact HP support Media is not picked up from a tray Media is not coming out correctlyPages are skewing No copy came out Solve copy problems Copy quality is poor Copies are blankDocuments are missing or faded Size is reduced Solve scan problems Error messages appearCopy defects are apparent Scan takes too long Scanner did nothing Part of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image quality is poor Blank pages Solve fax problemsScan defects are apparent Take steps to improve the scan quality Fax test failed Fax Hardware Test failed Solution Solve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution Computer cannot receive faxes Fax to PC or Fax to Mac Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough To extend your phone cord Received faxes are blank or have vertical lines Sent faxes are blank or have vertical lines Problems connecting to a wired network Solve network problemsSolve wireless problems some models only General network troubleshooting Restart components of the wireless network Basic wireless troubleshootingAdvanced wireless troubleshooting Make sure the wireless 802.11 light is turned on To check a wireless connection Make sure that the HP device is connected to your network Make sure the HP device is on the networkNetwork Status Check to see if you can access the embedded Web server EWS To access the EWSMake sure the HP device is online and ready Your wireless router is using a hidden Ssid Check the memory card Solve photo memory card problemsAdd hardware addresses to a wireless access point WAP Device cannot read the memory card Solve device management problems Device cannot read photos on the memory cardEmbedded Web server cannot be opened Check the hardware connections Troubleshoot installation issuesHardware installation suggestions Check the device IP address Check or perform the following Software installation suggestionsVerify installation preliminaries Check the device to ensure the following Clear jams Clear paper jamsTo clear a jam Chapter Errors Avoid paper jamsTo clear a paper jam in the automatic document feeder Incompatible Printhead Printhead ProblemPrinthead problem and advanced printhead maintenance Printhead problem The following printhead has a problem Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Devices memory is full Fax Memory FullDevice Disconnected Ink Alert Ink system failure Following cartridge appears to be missing or damaged Cartridge ProblemFollowing cartridge has a problem Paper Mismatch Incompatible Cartridges Cartridge cradle cannot movePaper Jam Printer is out of paper Printer Paused Printer Offline Previously used genuine HP cartridge Sensor issueThere is a problem with sensing ink levels Sensor failure Document failed to print Ink Service Capacity WarningGeneral printer error Your printer has maximized the Ink Service Capacity Accessories Order printing supplies onlineSupplies HP media Supported ink cartridges Obtain electronic support Support and warranty Warranty Ink cartridge warranty information Before you call If you have a problem, follow these stepsObtain HP telephone support Support process Phone support period HP support by phone Dqpdun Telephone support numbers Placing a call After the phone support period Additional warranty options HP Korea customer support HP Quick Exchange Service Japan Prepare the device for shipment Remove the device control-panel faceplateTo remove the control-panel faceplate Page Remove the output tray Remove the rear access panel or duplexer To pack the device Pack the device Physical specifications Product features and capacitiesFeature System requirements Processor and memory specifications Embedded Web server specifications Network protocol specifications Print specifications Copy specificationsFax specifications Scan specifications Environmental specificationsElectrical specifications Supported memory card types Memory card specificationsSound power Sound pressure bystander position Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Toxic and hazardous substance table LED indicator statement 265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation Australia wired fax statement Regulatory model numberEuropean Union regulatory notice Page Declaration of Conformity Declaration of conformity Safety Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Third-party licenses ExpatOpenSSL Page SHA2 Third-party licenses 279 Index Symbols/NumericsPage Page Page OCR Page Page Twain Page Page Page PodrĽcznik uŧytkownika