Troubleshoot installation issues | HP 6500, E709 guide

Check the device IP address

•To check the IP address of the device from the control panel (color display models only), touch the Setup button, select Network, select View Network Settings, and then select either Display Wired Summary or Display Wireless Summary.

For devices with a two-line display, the user must obtain the IP address by printing a network configuration page. Press the Setup button, select Network, select Network Settings, and then select Print Network Configuration Page.

•Ping the device using the IP address from the command prompt.

For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt:

C:\Ping 123.123.123.123

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

Troubleshoot installation issues

If the following topics do not help, see Support and warranty for information about HP support.

•Hardware installation suggestions

•Software installation suggestions

Hardware installation suggestions

Check the device

•Make sure that all packing tape and material have been removed from outside and inside the device.

•Make sure that the device is loaded with paper.

•Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the device control panel.

Check the hardware connections

•Make sure that any cords and cables that you are using are in good working order.

•Make sure that the power cord is connected securely to both the device and to a working power outlet.

•Make sure that the phone cord is connected to the 1-LINE port.

Check the ink cartridges

Make sure that all latches and covers are closed properly.

Check the computer system

•Make sure that your computer is running one of the supported operating systems.

•Make sure that the computer meets at least the minimum system requirements.

Troubleshoot installation issues

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HP 6500, E709 manual Troubleshoot installation issues, Hardware installation suggestions, Check the device IP address

Contents

Officejet Page HP Officejet 6500 E709 All-in-One Series Copyright information Safety informationHewlett-Packard Company notices Acknowledgements Contents Work with memory devices ScanFax Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Ink is not filling the text or graphics completely HP supplies and accessories Device specifications Support and warrantyRegulatory information SHA2 Resource Find other resources for the productDescription Location Finding the device model number Understand the device parts AccessibilityVisual Mobility Printing supplies area Front view Device control panel buttons and lights Back view Label Name and Description Network options in this Connection information Eco-Tips Turn off the device Use device control panel menus Use the device Status messages Device control-panel message types Error messages Change device settingsCritical error messages To change settings from the device control panel To change settings from the embedded Web server To change settings from the HP Device Manager Mac OSUse the HP software Use the HP photo and imaging software To open the HP Photosmart Software on a Windows computer Use the HP productivity software Load an original on the scanner glass Load originalsHP Document Manager allows you to To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder tray Recommended papers for printing and copying Select print media HP Photo Value Packs Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo Paper Cards and envelopes Tips for selecting and using print mediaPhoto media Transparencies Understand specifications for supported mediaCustom-sized media Understand supported sizes Envelopes ModelsCards Photo media Models Ofuku hagaki Tray Type Weight Capacity Understand supported media types and weightsModels 10 x 15 cm tab Other media Media Left Right Top Bottom Margin Set minimum margins To load Tray 1 main tray Load media Print on special and custom-sized media Click the Paper/Features tabTo print on special or custom-sized media Windows To set a custom media size a. Click the Custom button To print on special or custom-sized media Mac OS Print borderlessClick Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Windows To print a borderless document Mac OS Install the duplexerOpen the Paper Type/Quality panel To install the duplexer Change default settings for all future jobs Windows Change print settingsTo change the settings Print on both sides duplexing Change settings Mac OSGuidelines for printing on both sides of a Perform duplexing To print automatically on both sides of a page Windows Print a WebTo print automatically on both sides of a page Mac OS To print a Web Cancel a print job Scan an original Scan Scan an original to a computer Use Webscan via embedded Web serverScan an original to a memory device Edit a scanned original Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Scan from a WIA-compliant program Cancel a scan job Change scan settingsTo change scan settings Insert a memory card Work with memory devices To insert a memory card Print Dpof photos Print Selected Photos View photos using your computerView photos Print an index sheet from the device control panel Use Photo Fix tools Save photos to your computerUse Red Eye Removal To set new defaults Set New DefaultsUse Date Stamp To turn on Red Eye Removal Send a fax Fax Send a fax manually from a phone Send a basic faxTo send a basic fax from the device control panel To send a fax manually from a phone Send a fax using monitor dialingPress Start FAX Black or Start FAX Color Schedule a fax to send later Send a fax from memoryTo send a fax from memory Press Start FAX Black Send a fax to multiple recipients To cancel a scheduled faxTo schedule a fax from the device control panel Send a color original fax To send a fax to multiple recipients using group speed dialClick Send Fax Now Change the fax resolution Change the fax resolution and Lighter / Darker settingsTo send a color original fax from the device control panel Press Start FAX Color Change the Lighter / Darker setting Change the resolution from the device control panel Set new default settings Send a fax in Error Correction ModeTo set new default settings from the device control panel To change the ECM setting from the device control panel To receive a fax manually Receive a fax manually To set backup fax reception from the device control panel Set up backup fax receptionOn Error Only Off Poll to receive a fax Reprint received faxes from memoryTo reprint faxes in memory from the device control panel Select Tools, and then select Reprint Faxes in Memory Forward faxes to another number Select Advanced Fax Setup, and then select Fax ForwardingSet the paper size for received faxes To forward faxes from the device control panel Set automatic reduction for incoming faxes Select Basic Fax Setup and then select Fax Paper SizeBlock junk fax numbers To set automatic reduction from the device control panel To set the junk fax mode Set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID list Remove numbers from the junk fax list Receive faxes to your computer Fax to PC and Fax to MacTo remove numbers from the list of junk fax numbers View a list of blocked fax numbers Select Settings, and then select Fax to PC Setup Wizard To set up the Fax to PC from the Solution Center WindowsTo set up Fax to Mac Fax to Pc and Fax to Mac requirements Change fax settings Set the answer mode Auto answer Configure the fax header Set the number of rings before answering Select Basic Fax Setup, and then select Rings to AnswerChange the answer ring pattern for distinctive ring Press Advanced Fax Setup, and then press Distinctive Ring Set the fax error correction modeSet the dial type Set the redial options Fax speed setting Fast MediumSet the fax speed Set the fax sound volume Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP To test fax setup via the device control panel Test fax setupUse reports Print fax confirmation reports To enable fax confirmation via the device control panelPress Print Report, and then Fax Confirmation Off On Fax Send On Fax Receive Send & Receive To enable fax confirmation via the embedded Web server Print fax error reportsPress Print Report, and then press Fax Error Report Print and view the fax log Print the details of the last fax transaction Clear the fax log To cancel a fax Cancel a faxTo cancel a number you are dialing Print a Caller ID History Report Make copies Copy To save the current settings as defaults for future jobs Change the copy settingsSet the number of copies To make a copy Set the copy paper type Set the copy paper sizeChange copy speed or quality To set the paper size from the device control panel To change the copy quality from the device control panel Resize an original to fit onto letter or A4 paperTo resize a document from the device control panel To adjust the copy contrast from the device control panel Adjust the lightness and darkness of your copyCopy a legal-size document onto letter paper To copy a legal-size document onto letter paper Collate a copy job Enhance light areas of your copyTo copy an overexposed photo from the device control panel Press Start Copy Color Two-sided copy jobs Apply Margin Shift to a Copy JobTo collate copies from the control panel To apply margin shift from the control panel Cancel a copy job Windows Manage the deviceMac OS Monitor the device Administer the device Chapter Toolbox Windows Use device management toolsOpen the Toolbox Network Toolbox Toolbox tabsTo open the Network Toolbox Tabs Embedded Web server Use the HP Solution Center WindowsNetwork Toolbox tab Utilities To open the embedded Web server HP Printer Utility Mac OS ContentsEmbedded Web server pages HP Printer Utility panels Information and Support panel Use the HP Device Manager Mac OS Understand the printer statusTo open the HP Device Manager on a Macintosh computer Understand the network configuration Network Configuration Configure network options Change advanced network settings Change basic network settingsView and print network settings Turn the wireless radio on and off some models only Set up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systems Choose the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax line Distinct Voice Computer Case a Separate fax line no voice calls received Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows To connect the device Connect the device before installing the software Share the device on a locally shared network Network connection To install the device software on client computers To install the device on a network Install the software for network or direct connection Configure the device Mac OSShare the device on a locally shared network To share the device among computers running Mac OS Communication using the installer Mac OS X or To Communication mode Understand 802.11 wireless network settingsNetwork name Ssid Data encryption Security settings To turn off wireless communication To set up wireless communication using the installer Mac OS Configure your firewall to work with HP devices Guidelines for reducing interference on a wireless networkMethod On the Wireless Setup tab, press Start Wizard Change from an Ethernet connection to a wireless connectionChange the connection method Press Add a Device To add hardware addresses to a WAP Guidelines for ensuring wireless network securityOther guidelines To uninstall from a Windows computer, method Uninstall and reinstall the software Double-clickHewlett-Packard To uninstall from a Macintosh computer, method Work with ink cartridges Maintain and troubleshoot Check the estimated ink levels Information on ink cartridges and the printheadRelated topics To replace the ink cartridges Replace the ink cartridges Chapter Advanced ink cartridge maintenance To clean the sensor in the product Clean the sensor To clean the sensor window on the ink cartridges Clean the sensor windows on the ink cartridges To remove the ink cartridges Clean the printhead Advanced printhead maintenanceTo clean the printhead from the control panel To clean the printhead from the Printer Toolbox Align the printer To clean the printhead from the embedded Web serverTo align the printhead from the control panel To align the printer from the Printer Toolbox To align the printer from the embedded Web server Usage information collectionTo turn off usage information collection Select Preferences, and then select Cartridge Chip Info To print a print quality report Print and evaluate a print quality report Ink Levels To evaluate the Print Quality DiagnosticGood color bars Cartridge color Ragged, irregularly streaked, or faded bars Bar colors are not uniform Regular white streaks in the bars Alignment Patters Large Black Font Text Clean the scanner glass Clean the deviceTo clean the scanner glass Clean the automatic document feeder Clean the exterior To clean the rollers or separator pad Chapter General troubleshooting tips and resources Troubleshooting topics Solve printing problemsCheck the power and power connections Device shuts down unexpectedly Device takes a long time to print Error message appears on control-panel displayBlank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Check the page-orientation setting Print troubleshootingCheck the media size Product is not responding Envelopes print incorrectly Solution 2 Load paper in the input tray Solution 1 Turn on the productSolution 3 Select the correct printer Solution 4 Check the printer driver status Solution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Solution 1 Restart the product Solution 10 Restart the productSolution 2 Print a previously saved version of the document Product prints meaningless characters Nothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam To check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Margins are not printing as expected Solution 1 Check the margin settings Solution 3 Load the stack of paper correctlyText or graphics are cut off at the edge Solution 3 Load the stack of papers correctly Solution 2 Check the layout of the documentSolution 4 Try printing with borders To preview the print layout Solution 4 Clean the printhead Solution 3 Check the ink levelsBlank page came out while printing Solution 5 Load paper in the input tray Print quality troubleshootingWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 5 Check the print settings Solution 4 Check the ink levelsSolution 6 Align the printer Solution 8 Contact HP support Solution 7 Clean the printheadInk is not filling the text or graphics completely Solution 3 Check the print settings Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 6 Contact HP support Solution 5 Clean the printhead Solution 2 Use a higher print quality setting Solution 1 Check the paper typeSolution 3 Rotate the image Printouts have horizontal streaks or lines Solution 2 Check your print settings Solution 1 Make sure the paper is loaded correctlySolution 4 Align the printer Printouts are faded or have dull colors Solution 1 Check the print settings Solution 2 Check the paper type Solution 2 Use a higher quality image Solution 5 Contact HP supportPrintouts seem blurry or fuzzy Printouts are slanted or skewed Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Solution 1 Print on a page of plain paper Solution 2 Make sure only one type of paper is loadedTo remove excess ink using plain paper Ink streaks on the back of the paper Solution 2 Make sure the paper is loaded correctly Solution 2 Wait while the ink driesPaper is not picked up from the input tray Solution 5 Check for a paper jam Solution 4 Clean the rollersSolution 6 Service the product Solution 1 Wait a couple of minutes and attempt to reprint Solution 3 Align the printer Solution 2 Use TrueType or OpenType fonts Solution 1 Use a lower print quality setting Solve paper-feed problemsSolution 3 Contact HP support Product prints slowly Media is not coming out correctly Media is not picked up from a trayPages are skewing No copy came out Solve copy problems Documents are missing or faded Copies are blankSize is reduced Copy quality is poor Error messages appear Solve scan problemsCopy defects are apparent Scan takes too long Scanner did nothing Text cannot be edited Part of the document did not scan or text is missingCheck the originals Scanned image quality is poor Scan defects are apparent Solve fax problemsTake steps to improve the scan quality Blank pages Fax test failed Fax Hardware Test failed Solution Solve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to Mac Received faxes are blank or have vertical lines Sent faxes are blank or have vertical lines Solve wireless problems some models only Solve network problemsGeneral network troubleshooting Problems connecting to a wired network Advanced wireless troubleshooting Basic wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless network To check a wireless connection Make sure the HP device is on the network Make sure that the HP device is connected to your networkNetwork Status To access the EWS Check to see if you can access the embedded Web server EWSMake sure the HP device is online and ready Your wireless router is using a hidden Ssid Add hardware addresses to a wireless access point WAP Solve photo memory card problemsDevice cannot read the memory card Check the memory card Device cannot read photos on the memory card Solve device management problemsEmbedded Web server cannot be opened Hardware installation suggestions Troubleshoot installation issuesCheck the device IP address Check the hardware connections Verify installation preliminaries Software installation suggestionsCheck the device to ensure the following Check or perform the following Clear paper jams Clear jamsTo clear a jam Chapter Avoid paper jams ErrorsTo clear a paper jam in the automatic document feeder Printhead problem and advanced printhead maintenance Printhead ProblemPrinthead problem The following printhead has a problem Incompatible Printhead Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Device Disconnected Fax Memory FullInk Alert Devices memory is full Ink system failure Following cartridge has a problem Cartridge ProblemPaper Mismatch Following cartridge appears to be missing or damaged Paper Jam Cartridge cradle cannot movePrinter is out of paper Incompatible Cartridges Printer Paused Printer Offline There is a problem with sensing ink levels Sensor issueSensor failure Previously used genuine HP cartridge General printer error Ink Service Capacity WarningYour printer has maximized the Ink Service Capacity Document failed to print Order printing supplies online AccessoriesSupplies HP media Supported ink cartridges Obtain electronic support Support and warranty Warranty Ink cartridge warranty information Obtain HP telephone support If you have a problem, follow these stepsSupport process Before you call Phone support period HP support by phone Dqpdun Telephone support numbers Placing a call After the phone support period Additional warranty options HP Korea customer support HP Quick Exchange Service Japan Remove the device control-panel faceplate Prepare the device for shipmentTo remove the control-panel faceplate Page Remove the output tray Remove the rear access panel or duplexer To pack the device Pack the device Product features and capacities Physical specificationsFeature System requirements Processor and memory specifications Embedded Web server specifications Network protocol specifications Copy specifications Print specificationsFax specifications Environmental specifications Scan specificationsElectrical specifications Sound power Memory card specificationsSound pressure bystander position Supported memory card types Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Toxic and hazardous substance table LED indicator statement 265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation Regulatory model number Australia wired fax statementEuropean Union regulatory notice Page Declaration of Conformity Declaration of conformity Safety Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Expat Third-party licensesOpenSSL Page SHA2 Third-party licenses 279 Index Symbols/NumericsPage Page Page OCR Page Page Twain Page Page Page PodrĽcznik uŧytkownika