Errors, Avoid paper jams | HP 6500, E709 specs

To clear a paper jam in the automatic document feeder

1.Lift the cover of the automatic document feeder.

2.Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the device, more paper jams are likely to occur.

3.Close the cover of the automatic document feeder.

Avoid paper jams

To help avoid paper jams, follow these guidelines.

•Remove printed papers from the output tray frequently.

•Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.

•Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

•Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

•Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

•Do not force paper too far forward in the input tray.

•Use paper types that are recommended for the device. For more information, see Understand specifications for supported media.

Errors

•Printhead Problem

•Incompatible Printhead

•Printhead problem and advanced printhead maintenance

Errors 229

Image 233

HP 6500, E709 manual Errors, Avoid paper jams, To clear a paper jam in the automatic document feeder

Contents

Officejet Page HP Officejet 6500 E709 All-in-One Series Copyright information Safety informationHewlett-Packard Company notices Acknowledgements Contents Fax ScanWork with memory devices Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Ink is not filling the text or graphics completely HP supplies and accessories Regulatory information Support and warrantyDevice specifications SHA2 Resource Find other resources for the productDescription Location Finding the device model number Understand the device parts AccessibilityVisual Mobility Printing supplies area Front view Device control panel buttons and lights Back view Label Name and Description Network options in this Connection information Eco-Tips Turn off the device Use device control panel menus Use the device Status messages Device control-panel message types Error messages Change device settingsCritical error messages To change settings from the device control panel To change settings from the embedded Web server To change settings from the HP Device Manager Mac OSUse the HP software Use the HP photo and imaging software To open the HP Photosmart Software on a Windows computer Use the HP productivity software HP Document Manager allows you to Load originalsLoad an original on the scanner glass To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder tray Recommended papers for printing and copying Select print media HP Photo Value Packs Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo Paper Photo media Tips for selecting and using print mediaCards and envelopes Transparencies Understand specifications for supported mediaCustom-sized media Understand supported sizes Cards ModelsEnvelopes Photo media Models Ofuku hagaki Tray Type Weight Capacity Understand supported media types and weightsModels 10 x 15 cm tab Other media Media Left Right Top Bottom Margin Set minimum margins To load Tray 1 main tray Load media Print on special and custom-sized media Click the Paper/Features tabTo print on special or custom-sized media Windows To set a custom media size a. Click the Custom button To print on special or custom-sized media Mac OS Print borderlessClick Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Windows Open the Paper Type/Quality panel Install the duplexerTo print a borderless document Mac OS To install the duplexer To change the settings Change print settingsChange default settings for all future jobs Windows Print on both sides duplexing Change settings Mac OSGuidelines for printing on both sides of a Perform duplexing To print automatically on both sides of a page Windows Print a WebTo print automatically on both sides of a page Mac OS To print a Web Cancel a print job Scan an original Scan Scan an original to a memory device Use Webscan via embedded Web serverScan an original to a computer Edit a scanned original Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Scan from a WIA-compliant program To change scan settings Change scan settingsCancel a scan job Insert a memory card Work with memory devices To insert a memory card Print Dpof photos Print Selected Photos View photos using your computerView photos Print an index sheet from the device control panel Use Red Eye Removal Save photos to your computerUse Photo Fix tools To set new defaults Set New DefaultsUse Date Stamp To turn on Red Eye Removal Send a fax Fax To send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone Press Start FAX Black or Start FAX Color Send a fax using monitor dialingTo send a fax manually from a phone Schedule a fax to send later Send a fax from memoryTo send a fax from memory Press Start FAX Black To schedule a fax from the device control panel To cancel a scheduled faxSend a fax to multiple recipients Click Send Fax Now To send a fax to multiple recipients using group speed dialSend a color original fax Change the fax resolution Change the fax resolution and Lighter / Darker settingsTo send a color original fax from the device control panel Press Start FAX Color Change the Lighter / Darker setting Change the resolution from the device control panel Set new default settings Send a fax in Error Correction ModeTo set new default settings from the device control panel To change the ECM setting from the device control panel To receive a fax manually Receive a fax manually On Error Only Off Set up backup fax receptionTo set backup fax reception from the device control panel Poll to receive a fax Reprint received faxes from memoryTo reprint faxes in memory from the device control panel Select Tools, and then select Reprint Faxes in Memory Forward faxes to another number Select Advanced Fax Setup, and then select Fax ForwardingSet the paper size for received faxes To forward faxes from the device control panel Set automatic reduction for incoming faxes Select Basic Fax Setup and then select Fax Paper SizeBlock junk fax numbers To set automatic reduction from the device control panel To set the junk fax mode Set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID list Remove numbers from the junk fax list Receive faxes to your computer Fax to PC and Fax to MacTo remove numbers from the list of junk fax numbers View a list of blocked fax numbers Select Settings, and then select Fax to PC Setup Wizard To set up the Fax to PC from the Solution Center WindowsTo set up Fax to Mac Fax to Pc and Fax to Mac requirements Change fax settings Set the answer mode Auto answer Configure the fax header Change the answer ring pattern for distinctive ring Select Basic Fax Setup, and then select Rings to AnswerSet the number of rings before answering Set the dial type Set the fax error correction modePress Advanced Fax Setup, and then press Distinctive Ring Set the fax speed Fax speed setting Fast MediumSet the redial options Set up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet the fax sound volume Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Use reports Test fax setupTo test fax setup via the device control panel Print fax confirmation reports To enable fax confirmation via the device control panelPress Print Report, and then Fax Confirmation Off On Fax Send On Fax Receive Send & Receive To enable fax confirmation via the embedded Web server Print fax error reportsPress Print Report, and then press Fax Error Report Print and view the fax log Print the details of the last fax transaction Clear the fax log To cancel a fax Cancel a faxTo cancel a number you are dialing Print a Caller ID History Report Make copies Copy To save the current settings as defaults for future jobs Change the copy settingsSet the number of copies To make a copy Set the copy paper type Set the copy paper sizeChange copy speed or quality To set the paper size from the device control panel To resize a document from the device control panel Resize an original to fit onto letter or A4 paperTo change the copy quality from the device control panel To adjust the copy contrast from the device control panel Adjust the lightness and darkness of your copyCopy a legal-size document onto letter paper To copy a legal-size document onto letter paper Collate a copy job Enhance light areas of your copyTo copy an overexposed photo from the device control panel Press Start Copy Color Two-sided copy jobs Apply Margin Shift to a Copy JobTo collate copies from the control panel To apply margin shift from the control panel Cancel a copy job Mac OS Manage the deviceWindows Monitor the device Administer the device Chapter Open the Toolbox Use device management toolsToolbox Windows Network Toolbox Toolbox tabsTo open the Network Toolbox Tabs Embedded Web server Use the HP Solution Center WindowsNetwork Toolbox tab Utilities To open the embedded Web server HP Printer Utility Mac OS ContentsEmbedded Web server pages HP Printer Utility panels Information and Support panel To open the HP Device Manager on a Macintosh computer Understand the printer statusUse the HP Device Manager Mac OS Understand the network configuration Network Configuration Configure network options Change advanced network settings Change basic network settingsView and print network settings Turn the wireless radio on and off some models only Set up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systems Choose the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax line Distinct Voice Computer Case a Separate fax line no voice calls received Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows To connect the device Connect the device before installing the software Share the device on a locally shared network Network connection To install the device software on client computers To install the device on a network Share the device on a locally shared network Configure the device Mac OSInstall the software for network or direct connection To share the device among computers running Mac OS Communication using the installer Mac OS X or To Network name Ssid Understand 802.11 wireless network settingsCommunication mode Data encryption Security settings To turn off wireless communication To set up wireless communication using the installer Mac OS Method Guidelines for reducing interference on a wireless networkConfigure your firewall to work with HP devices On the Wireless Setup tab, press Start Wizard Change from an Ethernet connection to a wireless connectionChange the connection method Press Add a Device Other guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP To uninstall from a Windows computer, method Uninstall and reinstall the software Double-clickHewlett-Packard To uninstall from a Macintosh computer, method Work with ink cartridges Maintain and troubleshoot Related topics Information on ink cartridges and the printheadCheck the estimated ink levels To replace the ink cartridges Replace the ink cartridges Chapter Advanced ink cartridge maintenance To clean the sensor in the product Clean the sensor To clean the sensor window on the ink cartridges Clean the sensor windows on the ink cartridges To remove the ink cartridges Clean the printhead Advanced printhead maintenanceTo clean the printhead from the control panel To clean the printhead from the Printer Toolbox Align the printer To clean the printhead from the embedded Web serverTo align the printhead from the control panel To align the printer from the Printer Toolbox To align the printer from the embedded Web server Usage information collectionTo turn off usage information collection Select Preferences, and then select Cartridge Chip Info To print a print quality report Print and evaluate a print quality report Ink Levels To evaluate the Print Quality DiagnosticGood color bars Cartridge color Ragged, irregularly streaked, or faded bars Bar colors are not uniform Regular white streaks in the bars Alignment Patters Large Black Font Text To clean the scanner glass Clean the deviceClean the scanner glass Clean the automatic document feeder Clean the exterior To clean the rollers or separator pad Chapter General troubleshooting tips and resources Troubleshooting topics Solve printing problemsCheck the power and power connections Device shuts down unexpectedly Blank or partial page printed Error message appears on control-panel displayDevice takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrong Check the media size Print troubleshootingCheck the page-orientation setting Product is not responding Envelopes print incorrectly Solution 2 Load paper in the input tray Solution 1 Turn on the productSolution 3 Select the correct printer Solution 4 Check the printer driver status Solution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Solution 1 Restart the product Solution 10 Restart the productSolution 2 Print a previously saved version of the document Product prints meaningless characters Nothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam To check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Margins are not printing as expected Text or graphics are cut off at the edge Solution 3 Load the stack of paper correctlySolution 1 Check the margin settings Solution 3 Load the stack of papers correctly Solution 2 Check the layout of the documentSolution 4 Try printing with borders To preview the print layout Blank page came out while printing Solution 3 Check the ink levelsSolution 4 Clean the printhead Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 5 Load paper in the input tray Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 6 Align the printer Solution 4 Check the ink levelsSolution 5 Check the print settings Ink is not filling the text or graphics completely Solution 7 Clean the printheadSolution 8 Contact HP support Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 6 Contact HP support Solution 5 Clean the printhead Solution 2 Use a higher print quality setting Solution 1 Check the paper typeSolution 3 Rotate the image Printouts have horizontal streaks or lines Solution 4 Align the printer Solution 1 Make sure the paper is loaded correctlySolution 2 Check your print settings Printouts are faded or have dull colors Solution 1 Check the print settings Solution 2 Check the paper type Printouts seem blurry or fuzzy Solution 5 Contact HP supportSolution 2 Use a higher quality image Printouts have vertical streaks Solution 3 Print the image in a smaller sizePrintouts are slanted or skewed Solution 1 Print on a page of plain paper Solution 2 Make sure only one type of paper is loadedTo remove excess ink using plain paper Ink streaks on the back of the paper Paper is not picked up from the input tray Solution 2 Wait while the ink driesSolution 2 Make sure the paper is loaded correctly Solution 5 Check for a paper jam Solution 4 Clean the rollersSolution 6 Service the product Solution 1 Wait a couple of minutes and attempt to reprint Solution 3 Align the printer Solution 2 Use TrueType or OpenType fonts Solution 1 Use a lower print quality setting Solve paper-feed problemsSolution 3 Contact HP support Product prints slowly Pages are skewing Media is not picked up from a trayMedia is not coming out correctly No copy came out Solve copy problems Documents are missing or faded Copies are blankSize is reduced Copy quality is poor Copy defects are apparent Solve scan problemsError messages appear Scan takes too long Scanner did nothing Check the originals Part of the document did not scan or text is missingText cannot be edited Scanned image quality is poor Scan defects are apparent Solve fax problemsTake steps to improve the scan quality Blank pages Fax test failed Fax Hardware Test failed Solution Solve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to Mac Received faxes are blank or have vertical lines Sent faxes are blank or have vertical lines Solve wireless problems some models only Solve network problemsGeneral network troubleshooting Problems connecting to a wired network Advanced wireless troubleshooting Basic wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless network To check a wireless connection Network Status Make sure that the HP device is connected to your networkMake sure the HP device is on the network Make sure the HP device is online and ready Check to see if you can access the embedded Web server EWSTo access the EWS Your wireless router is using a hidden Ssid Add hardware addresses to a wireless access point WAP Solve photo memory card problemsDevice cannot read the memory card Check the memory card Embedded Web server cannot be opened Solve device management problemsDevice cannot read photos on the memory card Hardware installation suggestions Troubleshoot installation issuesCheck the device IP address Check the hardware connections Verify installation preliminaries Software installation suggestionsCheck the device to ensure the following Check or perform the following To clear a jam Clear jamsClear paper jams Chapter To clear a paper jam in the automatic document feeder ErrorsAvoid paper jams Printhead problem and advanced printhead maintenance Printhead ProblemPrinthead problem The following printhead has a problem Incompatible Printhead Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Device Disconnected Fax Memory FullInk Alert Devices memory is full Ink system failure Following cartridge has a problem Cartridge ProblemPaper Mismatch Following cartridge appears to be missing or damaged Paper Jam Cartridge cradle cannot movePrinter is out of paper Incompatible Cartridges Printer Paused Printer Offline There is a problem with sensing ink levels Sensor issueSensor failure Previously used genuine HP cartridge General printer error Ink Service Capacity WarningYour printer has maximized the Ink Service Capacity Document failed to print Supplies AccessoriesOrder printing supplies online HP media Supported ink cartridges Obtain electronic support Support and warranty Warranty Ink cartridge warranty information Obtain HP telephone support If you have a problem, follow these stepsSupport process Before you call Phone support period HP support by phone Dqpdun Telephone support numbers Placing a call After the phone support period Additional warranty options HP Korea customer support HP Quick Exchange Service Japan To remove the control-panel faceplate Prepare the device for shipmentRemove the device control-panel faceplate Page Remove the output tray Remove the rear access panel or duplexer To pack the device Pack the device Feature Physical specificationsProduct features and capacities System requirements Processor and memory specifications Embedded Web server specifications Network protocol specifications Fax specifications Print specificationsCopy specifications Electrical specifications Scan specificationsEnvironmental specifications Sound power Memory card specificationsSound pressure bystander position Supported memory card types Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Toxic and hazardous substance table LED indicator statement 265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation European Union regulatory notice Australia wired fax statementRegulatory model number Page Declaration of Conformity Declaration of conformity Safety Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances OpenSSL Third-party licensesExpat Page SHA2 Third-party licenses 279 Index Symbols/NumericsPage Page Page OCR Page Page Twain Page Page Page PodrĽcznik uŧytkownika