Placing a call | HP E709, 6500 guide

Appendix B

Placing a call

Call HP support while you are in front of the computer and the HP all-in-one. Be prepared to provide the following information:

•Model number (located on the label on the front of the device)

NOTE: In addition to the model name that appears on the front of the device, this device has a specific model number. You can use this number to help determine which supplies or accessories are available for your product, as well as when obtaining support. The model number is printed on a label located inside the device near the ink cartridges area.

•Serial number (located on the back or bottom of the device)

•Messages that appear when the situation occurs

•Answers to these questions:

ƕHas this situation happened before?

ƕCan you re-create it?

ƕDid you add any new hardware or software to your computer at about the time that this situation began?

ƕDid anything else occur prior to this situation (such as a thunderstorm, HP all-in-one was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP all-in-one at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

250 Support and warranty

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HP E709, 6500 manual Placing a call, After the phone support period Additional warranty options

Contents

Officejet Page HP Officejet 6500 E709 All-in-One Series Hewlett-Packard Company notices Safety informationCopyright information Acknowledgements Contents Fax ScanWork with memory devices Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Ink is not filling the text or graphics completely HP supplies and accessories Regulatory information Support and warrantyDevice specifications SHA2 Description Find other resources for the productResource Location Finding the device model number Visual AccessibilityUnderstand the device parts Mobility Front view Printing supplies area Back view Device control panel buttons and lights Label Name and Description Connection information Network options in this Turn off the device Eco-Tips Use the device Use device control panel menus Device control-panel message types Status messages Critical error messages Change device settingsError messages To change settings from the device control panel Use the HP software To change settings from the HP Device Manager Mac OSTo change settings from the embedded Web server Use the HP photo and imaging software Use the HP productivity software To open the HP Photosmart Software on a Windows computer HP Document Manager allows you to Load originalsLoad an original on the scanner glass Load an original in the automatic document feeder ADF To load an original on the scanner glass To load an original in the document feeder tray Select print media Recommended papers for printing and copying HP Advanced Photo Paper Recommended papers for photo printingHP Photo Value Packs HP Everyday Photo Paper Photo media Tips for selecting and using print mediaCards and envelopes Custom-sized media Understand specifications for supported mediaTransparencies Understand supported sizes Cards ModelsEnvelopes Models Ofuku hagaki Photo media Models 10 x 15 cm tab Understand supported media types and weightsTray Type Weight Capacity Other media Set minimum margins Media Left Right Top Bottom Margin Load media To load Tray 1 main tray To print on special or custom-sized media Windows Click the Paper/Features tabPrint on special and custom-sized media To set a custom media size a. Click the Custom button Click Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print on special or custom-sized media Mac OS To print a borderless document Windows Open the Paper Type/Quality panel Install the duplexerTo print a borderless document Mac OS To install the duplexer To change the settings Change print settingsChange default settings for all future jobs Windows Guidelines for printing on both sides of a Change settings Mac OSPrint on both sides duplexing Perform duplexing To print automatically on both sides of a page Mac OS Print a WebTo print automatically on both sides of a page Windows To print a Web Cancel a print job Scan Scan an original Scan an original to a memory device Use Webscan via embedded Web serverScan an original to a computer Scan from a TWAIN-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a WIA-compliant program To change scan settings Change scan settingsCancel a scan job Work with memory devices Insert a memory card Print Dpof photos To insert a memory card View photos View photos using your computerPrint Selected Photos Print an index sheet from the device control panel Use Red Eye Removal Save photos to your computerUse Photo Fix tools Use Date Stamp Set New DefaultsTo set new defaults To turn on Red Eye Removal Fax Send a fax To send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone Press Start FAX Black or Start FAX Color Send a fax using monitor dialingTo send a fax manually from a phone To send a fax from memory Send a fax from memorySchedule a fax to send later Press Start FAX Black To schedule a fax from the device control panel To cancel a scheduled faxSend a fax to multiple recipients Click Send Fax Now To send a fax to multiple recipients using group speed dialSend a color original fax To send a color original fax from the device control panel Change the fax resolution and Lighter / Darker settingsChange the fax resolution Press Start FAX Color Change the resolution from the device control panel Change the Lighter / Darker setting To set new default settings from the device control panel Send a fax in Error Correction ModeSet new default settings To change the ECM setting from the device control panel Receive a fax manually To receive a fax manually On Error Only Off Set up backup fax receptionTo set backup fax reception from the device control panel To reprint faxes in memory from the device control panel Reprint received faxes from memoryPoll to receive a fax Select Tools, and then select Reprint Faxes in Memory Set the paper size for received faxes Select Advanced Fax Setup, and then select Fax ForwardingForward faxes to another number To forward faxes from the device control panel Block junk fax numbers Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes To set automatic reduction from the device control panel Add numbers to the junk fax list Set the junk fax modeTo set the junk fax mode To select a number from the caller ID list To remove numbers from the list of junk fax numbers Receive faxes to your computer Fax to PC and Fax to MacRemove numbers from the junk fax list View a list of blocked fax numbers To set up Fax to Mac To set up the Fax to PC from the Solution Center WindowsSelect Settings, and then select Fax to PC Setup Wizard Fax to Pc and Fax to Mac requirements Change fax settings Configure the fax header Set the answer mode Auto answer Change the answer ring pattern for distinctive ring Select Basic Fax Setup, and then select Rings to AnswerSet the number of rings before answering Set the dial type Set the fax error correction modePress Advanced Fax Setup, and then press Distinctive Ring Set the fax speed Fax speed setting Fast MediumSet the redial options Set up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet the fax sound volume Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Use reports Test fax setupTo test fax setup via the device control panel Press Print Report, and then Fax Confirmation To enable fax confirmation via the device control panelPrint fax confirmation reports Off On Fax Send On Fax Receive Send & Receive Press Print Report, and then press Fax Error Report Print fax error reportsTo enable fax confirmation via the embedded Web server Print and view the fax log Clear the fax log Print the details of the last fax transaction To cancel a number you are dialing Cancel a faxTo cancel a fax Print a Caller ID History Report Copy Make copies Set the number of copies Change the copy settingsTo save the current settings as defaults for future jobs To make a copy Change copy speed or quality Set the copy paper sizeSet the copy paper type To set the paper size from the device control panel To resize a document from the device control panel Resize an original to fit onto letter or A4 paperTo change the copy quality from the device control panel Copy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo adjust the copy contrast from the device control panel To copy a legal-size document onto letter paper To copy an overexposed photo from the device control panel Enhance light areas of your copyCollate a copy job Press Start Copy Color To collate copies from the control panel Apply Margin Shift to a Copy JobTwo-sided copy jobs To apply margin shift from the control panel Cancel a copy job Mac OS Manage the deviceWindows Administer the device Monitor the device Chapter Open the Toolbox Use device management toolsToolbox Windows To open the Network Toolbox Toolbox tabsNetwork Toolbox Tabs Network Toolbox tab Use the HP Solution Center WindowsEmbedded Web server Utilities To open the embedded Web server Embedded Web server pages ContentsHP Printer Utility Mac OS HP Printer Utility panels Information and Support panel To open the HP Device Manager on a Macintosh computer Understand the printer statusUse the HP Device Manager Mac OS Understand the network configuration Configure network options Network Configuration View and print network settings Change basic network settingsChange advanced network settings Turn the wireless radio on and off some models only Set up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone system Choose the correct fax setup for your home or office Other equipment or services sharing your fax line DSL PBX Case a Separate fax line no voice calls received Distinct Voice Computer To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection Connect the device before installing the software To connect the device Network connection Share the device on a locally shared network To install the device on a network To install the device software on client computers Share the device on a locally shared network Configure the device Mac OSInstall the software for network or direct connection Communication using the installer Mac OS X or To To share the device among computers running Mac OS Network name Ssid Understand 802.11 wireless network settingsCommunication mode Security settings Data encryption To set up wireless communication using the installer Mac OS To turn off wireless communication Method Guidelines for reducing interference on a wireless networkConfigure your firewall to work with HP devices Change the connection method Change from an Ethernet connection to a wireless connectionOn the Wireless Setup tab, press Start Wizard Press Add a Device Other guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP Uninstall and reinstall the software To uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Double-clickHewlett-Packard Maintain and troubleshoot Work with ink cartridges Related topics Information on ink cartridges and the printheadCheck the estimated ink levels Replace the ink cartridges To replace the ink cartridges Chapter Advanced ink cartridge maintenance Clean the sensor To clean the sensor in the product Clean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridges To remove the ink cartridges To clean the printhead from the control panel Advanced printhead maintenanceClean the printhead To clean the printhead from the Printer Toolbox To align the printhead from the control panel To clean the printhead from the embedded Web serverAlign the printer To align the printer from the Printer Toolbox To turn off usage information collection Usage information collectionTo align the printer from the embedded Web server Select Preferences, and then select Cartridge Chip Info Print and evaluate a print quality report To print a print quality report Good color bars To evaluate the Print Quality DiagnosticInk Levels Cartridge color Ragged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patters To clean the scanner glass Clean the deviceClean the scanner glass Clean the exterior Clean the automatic document feeder To clean the rollers or separator pad Chapter General troubleshooting tips and resources Check the power and power connections Solve printing problemsTroubleshooting topics Device shuts down unexpectedly Blank or partial page printed Error message appears on control-panel displayDevice takes a long time to print Placement of the text or graphics is wrong Something on the page is missing or incorrect Check the media size Print troubleshootingCheck the page-orientation setting Envelopes print incorrectly Product is not responding Solution 3 Select the correct printer Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 4 Check the printer driver status Solution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Solution 2 Print a previously saved version of the document Solution 10 Restart the productSolution 1 Restart the product Product prints meaningless characters Nothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam Solution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Margins are not printing as expected Text or graphics are cut off at the edge Solution 3 Load the stack of paper correctlySolution 1 Check the margin settings Solution 4 Try printing with borders Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layout Blank page came out while printing Solution 3 Check the ink levelsSolution 4 Clean the printhead Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 5 Load paper in the input tray Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 6 Align the printer Solution 4 Check the ink levelsSolution 5 Check the print settings Ink is not filling the text or graphics completely Solution 7 Clean the printheadSolution 8 Contact HP support Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 5 Clean the printhead Solution 6 Contact HP support Solution 3 Rotate the image Solution 1 Check the paper typeSolution 2 Use a higher print quality setting Printouts have horizontal streaks or lines Solution 4 Align the printer Solution 1 Make sure the paper is loaded correctlySolution 2 Check your print settings Solution 1 Check the print settings Printouts are faded or have dull colors Solution 2 Check the paper type Printouts seem blurry or fuzzy Solution 5 Contact HP supportSolution 2 Use a higher quality image Printouts have vertical streaks Solution 3 Print the image in a smaller sizePrintouts are slanted or skewed To remove excess ink using plain paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Ink streaks on the back of the paper Paper is not picked up from the input tray Solution 2 Wait while the ink driesSolution 2 Make sure the paper is loaded correctly Solution 6 Service the product Solution 4 Clean the rollersSolution 5 Check for a paper jam Solution 1 Wait a couple of minutes and attempt to reprint Solution 2 Use TrueType or OpenType fonts Solution 3 Align the printer Solution 3 Contact HP support Solve paper-feed problemsSolution 1 Use a lower print quality setting Product prints slowly Pages are skewing Media is not picked up from a trayMedia is not coming out correctly Solve copy problems No copy came out Size is reduced Copies are blankDocuments are missing or faded Copy quality is poor Copy defects are apparent Solve scan problemsError messages appear Scanner did nothing Scan takes too long Check the originals Part of the document did not scan or text is missingText cannot be edited Scanned image quality is poor Take steps to improve the scan quality Solve fax problemsScan defects are apparent Blank pages Fax Hardware Test failed Solution Fax test failed Solve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Computer cannot receive faxes Fax to PC or Fax to Mac Sent faxes are blank or have vertical lines Received faxes are blank or have vertical lines General network troubleshooting Solve network problemsSolve wireless problems some models only Problems connecting to a wired network Make sure the wireless 802.11 light is turned on Basic wireless troubleshootingAdvanced wireless troubleshooting Restart components of the wireless network To check a wireless connection Network Status Make sure that the HP device is connected to your networkMake sure the HP device is on the network Make sure the HP device is online and ready Check to see if you can access the embedded Web server EWSTo access the EWS Your wireless router is using a hidden Ssid Device cannot read the memory card Solve photo memory card problemsAdd hardware addresses to a wireless access point WAP Check the memory card Embedded Web server cannot be opened Solve device management problemsDevice cannot read photos on the memory card Check the device IP address Troubleshoot installation issuesHardware installation suggestions Check the hardware connections Check the device to ensure the following Software installation suggestionsVerify installation preliminaries Check or perform the following To clear a jam Clear jamsClear paper jams Chapter To clear a paper jam in the automatic document feeder ErrorsAvoid paper jams Printhead problem The following printhead has a problem Printhead ProblemPrinthead problem and advanced printhead maintenance Incompatible Printhead Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Ink Alert Fax Memory FullDevice Disconnected Devices memory is full Ink system failure Paper Mismatch Cartridge ProblemFollowing cartridge has a problem Following cartridge appears to be missing or damaged Printer is out of paper Cartridge cradle cannot movePaper Jam Incompatible Cartridges Printer Offline Printer Paused Sensor failure Sensor issueThere is a problem with sensing ink levels Previously used genuine HP cartridge Your printer has maximized the Ink Service Capacity Ink Service Capacity WarningGeneral printer error Document failed to print Supplies AccessoriesOrder printing supplies online Supported ink cartridges HP media Support and warranty Obtain electronic support Warranty Ink cartridge warranty information Support process If you have a problem, follow these stepsObtain HP telephone support Before you call HP support by phone Phone support period Telephone support numbers Dqpdun After the phone support period Additional warranty options Placing a call HP Quick Exchange Service Japan HP Korea customer support To remove the control-panel faceplate Prepare the device for shipmentRemove the device control-panel faceplate Page Remove the rear access panel or duplexer Remove the output tray Pack the device To pack the device Feature Physical specificationsProduct features and capacities Processor and memory specifications System requirements Network protocol specifications Embedded Web server specifications Fax specifications Print specificationsCopy specifications Electrical specifications Scan specificationsEnvironmental specifications Sound pressure bystander position Memory card specificationsSound power Supported memory card types Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Toxic and hazardous substance table LED indicator statement Noise emission statement for Germany 265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation European Union regulatory notice Australia wired fax statementRegulatory model number Page Declaration of conformity Declaration of Conformity Safety Environmental product stewardship program Power consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances OpenSSL Third-party licensesExpat Page SHA2 Third-party licenses 279 Symbols/Numerics IndexPage Page Page OCR Page Page Twain Page Page Page PodrĽcznik uŧytkownika