Chapter 9

•Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications.

•Media is loaded correctly in the input tray and is not jammed in the device.

•All packing tapes and materials are removed.

•The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Printer Setup Utility (Mac OS X (v10.4), for Mac OS X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down list.) See your computer's documentation for more information.

•Pause Printing is not selected if you are using a computer running Windows.

•You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Troubleshooting topics

•Solve printing problems

•Print troubleshooting

•Print quality troubleshooting

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Solve network problems

•Solve wireless problems (some models only)

•Solve photo (memory card) problems

•Troubleshoot installation issues

Solve printing problems

This section contains the following topics:

•The device shuts down unexpectedly

•Error message appears on control-panel display

•Device takes a long time to print

•Blank or partial page printed

•Something on the page is missing or incorrect

•Placement of the text or graphics is wrong

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications.

164 Maintain and troubleshoot