Solve printing problems, Device shuts down unexpectedly | HP E709

Chapter 9

•Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications.

•Media is loaded correctly in the input tray and is not jammed in the device.

•All packing tapes and materials are removed.

•The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Printer Setup Utility (Mac OS X (v10.4), for Mac OS X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down list.) See your computer's documentation for more information.

•Pause Printing is not selected if you are using a computer running Windows.

•You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Troubleshooting topics

•Solve printing problems

•Print troubleshooting

•Print quality troubleshooting

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Solve network problems

•Solve wireless problems (some models only)

•Solve photo (memory card) problems

•Troubleshoot installation issues

Solve printing problems

This section contains the following topics:

•The device shuts down unexpectedly

•Error message appears on control-panel display

•Device takes a long time to print

•Blank or partial page printed

•Something on the page is missing or incorrect

•Placement of the text or graphics is wrong

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications.

164 Maintain and troubleshoot

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HP E709, 6500 manual Solve printing problems, Device shuts down unexpectedly, Troubleshooting topics

Contents

Officejet Page HP Officejet 6500 E709 All-in-One Series Safety information Copyright informationHewlett-Packard Company notices Acknowledgements Contents Scan Work with memory devicesFax Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Ink is not filling the text or graphics completely HP supplies and accessories Support and warranty Device specificationsRegulatory information SHA2 Find other resources for the product ResourceDescription Location Finding the device model number Accessibility Understand the device partsVisual Mobility Front view Printing supplies area Back view Device control panel buttons and lights Label Name and Description Connection information Network options in this Turn off the device Eco-Tips Use the device Use device control panel menus Device control-panel message types Status messages Change device settings Error messagesCritical error messages To change settings from the device control panel To change settings from the HP Device Manager Mac OS To change settings from the embedded Web serverUse the HP software Use the HP photo and imaging software Use the HP productivity software To open the HP Photosmart Software on a Windows computer Load originals Load an original on the scanner glassHP Document Manager allows you to Load an original in the automatic document feeder ADF To load an original on the scanner glass To load an original in the document feeder tray Select print media Recommended papers for printing and copying Recommended papers for photo printing HP Photo Value PacksHP Advanced Photo Paper HP Everyday Photo Paper Tips for selecting and using print media Cards and envelopesPhoto media Understand specifications for supported media TransparenciesCustom-sized media Understand supported sizes Models EnvelopesCards Models Ofuku hagaki Photo media Understand supported media types and weights Tray Type Weight CapacityModels 10 x 15 cm tab Other media Set minimum margins Media Left Right Top Bottom Margin Load media To load Tray 1 main tray Click the Paper/Features tab Print on special and custom-sized mediaTo print on special or custom-sized media Windows To set a custom media size a. Click the Custom button Print borderless To print on special or custom-sized media Mac OSClick Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Windows Install the duplexer To print a borderless document Mac OSOpen the Paper Type/Quality panel To install the duplexer Change print settings Change default settings for all future jobs WindowsTo change the settings Change settings Mac OS Print on both sides duplexingGuidelines for printing on both sides of a Perform duplexing Print a Web To print automatically on both sides of a page WindowsTo print automatically on both sides of a page Mac OS To print a Web Cancel a print job Scan Scan an original Use Webscan via embedded Web server Scan an original to a computerScan an original to a memory device Scan from a TWAIN-compliant or a WIA-compliant program Edit a scanned originalScan from a TWAIN-compliant program Scan from a WIA-compliant program Change scan settings Cancel a scan jobTo change scan settings Work with memory devices Insert a memory card Print Dpof photos To insert a memory card View photos using your computer Print Selected PhotosView photos Print an index sheet from the device control panel Save photos to your computer Use Photo Fix toolsUse Red Eye Removal Set New Defaults To set new defaultsUse Date Stamp To turn on Red Eye Removal Fax Send a fax Send a basic fax Send a fax manually from a phoneTo send a basic fax from the device control panel Send a fax using monitor dialing To send a fax manually from a phonePress Start FAX Black or Start FAX Color Send a fax from memory Schedule a fax to send laterTo send a fax from memory Press Start FAX Black To cancel a scheduled fax Send a fax to multiple recipientsTo schedule a fax from the device control panel To send a fax to multiple recipients using group speed dial Send a color original faxClick Send Fax Now Change the fax resolution and Lighter / Darker settings Change the fax resolutionTo send a color original fax from the device control panel Press Start FAX Color Change the resolution from the device control panel Change the Lighter / Darker setting Send a fax in Error Correction Mode Set new default settingsTo set new default settings from the device control panel To change the ECM setting from the device control panel Receive a fax manually To receive a fax manually Set up backup fax reception To set backup fax reception from the device control panelOn Error Only Off Reprint received faxes from memory Poll to receive a faxTo reprint faxes in memory from the device control panel Select Tools, and then select Reprint Faxes in Memory Select Advanced Fax Setup, and then select Fax Forwarding Forward faxes to another numberSet the paper size for received faxes To forward faxes from the device control panel Select Basic Fax Setup and then select Fax Paper Size Set automatic reduction for incoming faxesBlock junk fax numbers To set automatic reduction from the device control panel Set the junk fax mode To set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID list Receive faxes to your computer Fax to PC and Fax to Mac Remove numbers from the junk fax listTo remove numbers from the list of junk fax numbers View a list of blocked fax numbers To set up the Fax to PC from the Solution Center Windows Select Settings, and then select Fax to PC Setup WizardTo set up Fax to Mac Fax to Pc and Fax to Mac requirements Change fax settings Configure the fax header Set the answer mode Auto answer Select Basic Fax Setup, and then select Rings to Answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring Set the fax error correction mode Press Advanced Fax Setup, and then press Distinctive RingSet the dial type Fax speed setting Fast Medium Set the redial optionsSet the fax speed Set up speed-dial entries Set the fax sound volumeSet up fax numbers as speed-dial entries or groups Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Test fax setup To test fax setup via the device control panelUse reports To enable fax confirmation via the device control panel Print fax confirmation reportsPress Print Report, and then Fax Confirmation Off On Fax Send On Fax Receive Send & Receive Print fax error reports To enable fax confirmation via the embedded Web serverPress Print Report, and then press Fax Error Report Print and view the fax log Clear the fax log Print the details of the last fax transaction Cancel a fax To cancel a faxTo cancel a number you are dialing Print a Caller ID History Report Copy Make copies Change the copy settings To save the current settings as defaults for future jobsSet the number of copies To make a copy Set the copy paper size Set the copy paper typeChange copy speed or quality To set the paper size from the device control panel Resize an original to fit onto letter or A4 paper To change the copy quality from the device control panelTo resize a document from the device control panel Adjust the lightness and darkness of your copy To adjust the copy contrast from the device control panelCopy a legal-size document onto letter paper To copy a legal-size document onto letter paper Enhance light areas of your copy Collate a copy jobTo copy an overexposed photo from the device control panel Press Start Copy Color Apply Margin Shift to a Copy Job Two-sided copy jobsTo collate copies from the control panel To apply margin shift from the control panel Cancel a copy job Manage the device WindowsMac OS Administer the device Monitor the device Chapter Use device management tools Toolbox WindowsOpen the Toolbox Toolbox tabs Network ToolboxTo open the Network Toolbox Tabs Use the HP Solution Center Windows Embedded Web serverNetwork Toolbox tab Utilities To open the embedded Web server Contents HP Printer Utility Mac OSEmbedded Web server pages HP Printer Utility panels Information and Support panel Understand the printer status Use the HP Device Manager Mac OSTo open the HP Device Manager on a Macintosh computer Understand the network configuration Configure network options Network Configuration Change basic network settings Change advanced network settingsView and print network settings Turn the wireless radio on and off some models only Set up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone system Choose the correct fax setup for your home or office Other equipment or services sharing your fax line DSL PBX Case a Separate fax line no voice calls received Distinct Voice Computer To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection Connect the device before installing the software To connect the device Network connection Share the device on a locally shared network To install the device on a network To install the device software on client computers Configure the device Mac OS Install the software for network or direct connectionShare the device on a locally shared network Communication using the installer Mac OS X or To To share the device among computers running Mac OS Understand 802.11 wireless network settings Communication modeNetwork name Ssid Security settings Data encryption To set up wireless communication using the installer Mac OS To turn off wireless communication Guidelines for reducing interference on a wireless network Configure your firewall to work with HP devicesMethod Change from an Ethernet connection to a wireless connection On the Wireless Setup tab, press Start WizardChange the connection method Press Add a Device Guidelines for ensuring wireless network security To add hardware addresses to a WAPOther guidelines Uninstall and reinstall the software To uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Double-clickHewlett-Packard Maintain and troubleshoot Work with ink cartridges Information on ink cartridges and the printhead Check the estimated ink levelsRelated topics Replace the ink cartridges To replace the ink cartridges Chapter Advanced ink cartridge maintenance Clean the sensor To clean the sensor in the product Clean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridges To remove the ink cartridges Advanced printhead maintenance Clean the printheadTo clean the printhead from the control panel To clean the printhead from the Printer Toolbox To clean the printhead from the embedded Web server Align the printerTo align the printhead from the control panel To align the printer from the Printer Toolbox Usage information collection To align the printer from the embedded Web serverTo turn off usage information collection Select Preferences, and then select Cartridge Chip Info Print and evaluate a print quality report To print a print quality report To evaluate the Print Quality Diagnostic Ink LevelsGood color bars Cartridge color Ragged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patters Clean the device Clean the scanner glassTo clean the scanner glass Clean the exterior Clean the automatic document feeder To clean the rollers or separator pad Chapter General troubleshooting tips and resources Solve printing problems Troubleshooting topicsCheck the power and power connections Device shuts down unexpectedly Error message appears on control-panel display Device takes a long time to printBlank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Print troubleshooting Check the page-orientation settingCheck the media size Envelopes print incorrectly Product is not responding Solution 1 Turn on the product Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Solution 10 Restart the product Solution 1 Restart the productSolution 2 Print a previously saved version of the document Product prints meaningless characters Nothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam Solution 1 Check the printer margins To check your margin settingsSolution 2 Verify the paper size setting Margins are not printing as expected Solution 3 Load the stack of paper correctly Solution 1 Check the margin settingsText or graphics are cut off at the edge Solution 2 Check the layout of the document Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders To preview the print layout Solution 3 Check the ink levels Solution 4 Clean the printheadBlank page came out while printing Print quality troubleshooting Solution 5 Load paper in the input trayWrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printer Solution 7 Clean the printhead Solution 8 Contact HP supportInk is not filling the text or graphics completely Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP support Solution 1 Check the paper type Solution 2 Use a higher print quality settingSolution 3 Rotate the image Printouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printer Solution 1 Check the print settings Printouts are faded or have dull colors Solution 2 Check the paper type Solution 5 Contact HP support Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Printouts are slanted or skewedPrintouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paper Solution 2 Wait while the ink dries Solution 2 Make sure the paper is loaded correctlyPaper is not picked up from the input tray Solution 4 Clean the rollers Solution 5 Check for a paper jamSolution 6 Service the product Solution 1 Wait a couple of minutes and attempt to reprint Solution 2 Use TrueType or OpenType fonts Solution 3 Align the printer Solve paper-feed problems Solution 1 Use a lower print quality settingSolution 3 Contact HP support Product prints slowly Media is not picked up from a tray Media is not coming out correctlyPages are skewing Solve copy problems No copy came out Copies are blank Documents are missing or fadedSize is reduced Copy quality is poor Solve scan problems Error messages appearCopy defects are apparent Scanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image quality is poor Solve fax problems Scan defects are apparentTake steps to improve the scan quality Blank pages Fax Hardware Test failed Solution Fax test failed Solve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my device is not long enoughTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to Mac Sent faxes are blank or have vertical lines Received faxes are blank or have vertical lines Solve network problems Solve wireless problems some models onlyGeneral network troubleshooting Problems connecting to a wired network Basic wireless troubleshooting Advanced wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless network To check a wireless connection Make sure that the HP device is connected to your network Make sure the HP device is on the networkNetwork Status Check to see if you can access the embedded Web server EWS To access the EWSMake sure the HP device is online and ready Your wireless router is using a hidden Ssid Solve photo memory card problems Add hardware addresses to a wireless access point WAPDevice cannot read the memory card Check the memory card Solve device management problems Device cannot read photos on the memory cardEmbedded Web server cannot be opened Troubleshoot installation issues Hardware installation suggestionsCheck the device IP address Check the hardware connections Software installation suggestions Verify installation preliminariesCheck the device to ensure the following Check or perform the following Clear jams Clear paper jamsTo clear a jam Chapter Errors Avoid paper jamsTo clear a paper jam in the automatic document feeder Printhead Problem Printhead problem and advanced printhead maintenancePrinthead problem The following printhead has a problem Incompatible Printhead Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Fax Memory Full Device DisconnectedInk Alert Devices memory is full Ink system failure Cartridge Problem Following cartridge has a problemPaper Mismatch Following cartridge appears to be missing or damaged Cartridge cradle cannot move Paper JamPrinter is out of paper Incompatible Cartridges Printer Offline Printer Paused Sensor issue There is a problem with sensing ink levelsSensor failure Previously used genuine HP cartridge Ink Service Capacity Warning General printer errorYour printer has maximized the Ink Service Capacity Document failed to print Accessories Order printing supplies onlineSupplies Supported ink cartridges HP media Support and warranty Obtain electronic support Warranty Ink cartridge warranty information If you have a problem, follow these steps Obtain HP telephone supportSupport process Before you call HP support by phone Phone support period Telephone support numbers Dqpdun After the phone support period Additional warranty options Placing a call HP Quick Exchange Service Japan HP Korea customer support Prepare the device for shipment Remove the device control-panel faceplateTo remove the control-panel faceplate Page Remove the rear access panel or duplexer Remove the output tray Pack the device To pack the device Physical specifications Product features and capacitiesFeature Processor and memory specifications System requirements Network protocol specifications Embedded Web server specifications Print specifications Copy specificationsFax specifications Scan specifications Environmental specificationsElectrical specifications Memory card specifications Sound powerSound pressure bystander position Supported memory card types Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Toxic and hazardous substance table LED indicator statement Noise emission statement for Germany 265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation Australia wired fax statement Regulatory model numberEuropean Union regulatory notice Page Declaration of conformity Declaration of Conformity Safety Environmental product stewardship program Power consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Third-party licenses ExpatOpenSSL Page SHA2 Third-party licenses 279 Symbols/Numerics IndexPage Page Page OCR Page Page Twain Page Page Page PodrĽcznik uŧytkownika