Chapter 9
Copies are blank
•Check the media
The media might not meet
•Check the settings
The contrast setting might be set too light. Use the Copy button on the device control panel to create darker copies.
•Check the trays
If you are copying from the ADF, make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF).
Documents are missing or faded
•Check the media
The media might not meet
•Check the settings
The quality setting of Fast (which produces
•Check the original
ƕThe accuracy of the copy depends on the quality and size of the original. Use the Copy menu to adjust the brightness of the copy. If the original is too light, the copy might not be able to compensate, even if you adjust the contrast.
ƕColored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade.
Size is reduced
•The reduce/enlarge or other copy feature might have been set from the device control panel to reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size.
•The HP photo and imaging software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP photo and imaging software for more information.
Copy quality is poor
•Take steps to improve the copy quality
ƕUse quality originals.
ƕLoad the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. See Select print media for more information.
ƕUse or make a carrier sheet to protect your originals.
•Check the device
ƕThe scanner lid might not be closed properly.
ƕThe scanner glass or lid backing might need cleaning. See Clean the device for more information.
ƕThe ADF might need cleaning. See Clean the device for more information.
198 Maintain and troubleshoot