Support and warranty, Obtain electronic support | HP E709, 6500

B Support and warranty

The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following topics:

•Obtain electronic support

•Warranty

•Ink cartridge warranty information

•Obtain HP telephone support

•Prepare the device for shipment

•Pack the device

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

This Web site also offers technical support, drivers, supplies, ordering information and other options such as:

•Access online support pages.

•Send HP an e-mail message for answers to your questions.

•Connect with an HP technician by using online chat.

•Check for software updates.

You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS X), which provide easy, step-by-step solutions to common printing problems. For more information, see Toolbox (Windows) or HP Printer Utility (Mac OS X).

Support options and availability vary by product, country/region, and language.

244 Support and warranty

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HP E709, 6500 manual Support and warranty, Obtain electronic support

Contents

Officejet Page HP Officejet 6500 E709 All-in-One Series Safety information Copyright informationHewlett-Packard Company notices Acknowledgements Contents Fax ScanWork with memory devices Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Ink is not filling the text or graphics completely HP supplies and accessories Regulatory information Support and warrantyDevice specifications SHA2 Find other resources for the product ResourceDescription Location Finding the device model number Accessibility Understand the device partsVisual Mobility Front view Printing supplies area Back view Device control panel buttons and lights Label Name and Description Connection information Network options in this Turn off the device Eco-Tips Use the device Use device control panel menus Device control-panel message types Status messages Change device settings Error messagesCritical error messages To change settings from the device control panel To change settings from the HP Device Manager Mac OS To change settings from the embedded Web serverUse the HP software Use the HP photo and imaging software Use the HP productivity software To open the HP Photosmart Software on a Windows computer HP Document Manager allows you to Load originalsLoad an original on the scanner glass Load an original in the automatic document feeder ADF To load an original on the scanner glass To load an original in the document feeder tray Select print media Recommended papers for printing and copying Recommended papers for photo printing HP Photo Value PacksHP Advanced Photo Paper HP Everyday Photo Paper Photo media Tips for selecting and using print mediaCards and envelopes Understand specifications for supported media TransparenciesCustom-sized media Understand supported sizes Cards ModelsEnvelopes Models Ofuku hagaki Photo media Understand supported media types and weights Tray Type Weight CapacityModels 10 x 15 cm tab Other media Set minimum margins Media Left Right Top Bottom Margin Load media To load Tray 1 main tray Click the Paper/Features tab Print on special and custom-sized mediaTo print on special or custom-sized media Windows To set a custom media size a. Click the Custom button Print borderless To print on special or custom-sized media Mac OSClick Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Windows Open the Paper Type/Quality panel Install the duplexerTo print a borderless document Mac OS To install the duplexer To change the settings Change print settingsChange default settings for all future jobs Windows Change settings Mac OS Print on both sides duplexingGuidelines for printing on both sides of a Perform duplexing Print a Web To print automatically on both sides of a page WindowsTo print automatically on both sides of a page Mac OS To print a Web Cancel a print job Scan Scan an original Scan an original to a memory device Use Webscan via embedded Web serverScan an original to a computer Scan from a TWAIN-compliant or a WIA-compliant program Edit a scanned originalScan from a TWAIN-compliant program Scan from a WIA-compliant program To change scan settings Change scan settingsCancel a scan job Work with memory devices Insert a memory card Print Dpof photos To insert a memory card View photos using your computer Print Selected PhotosView photos Print an index sheet from the device control panel Use Red Eye Removal Save photos to your computerUse Photo Fix tools Set New Defaults To set new defaultsUse Date Stamp To turn on Red Eye Removal Fax Send a fax To send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone Press Start FAX Black or Start FAX Color Send a fax using monitor dialingTo send a fax manually from a phone Send a fax from memory Schedule a fax to send laterTo send a fax from memory Press Start FAX Black To schedule a fax from the device control panel To cancel a scheduled faxSend a fax to multiple recipients Click Send Fax Now To send a fax to multiple recipients using group speed dialSend a color original fax Change the fax resolution and Lighter / Darker settings Change the fax resolutionTo send a color original fax from the device control panel Press Start FAX Color Change the resolution from the device control panel Change the Lighter / Darker setting Send a fax in Error Correction Mode Set new default settingsTo set new default settings from the device control panel To change the ECM setting from the device control panel Receive a fax manually To receive a fax manually On Error Only Off Set up backup fax receptionTo set backup fax reception from the device control panel Reprint received faxes from memory Poll to receive a faxTo reprint faxes in memory from the device control panel Select Tools, and then select Reprint Faxes in Memory Select Advanced Fax Setup, and then select Fax Forwarding Forward faxes to another numberSet the paper size for received faxes To forward faxes from the device control panel Select Basic Fax Setup and then select Fax Paper Size Set automatic reduction for incoming faxesBlock junk fax numbers To set automatic reduction from the device control panel Set the junk fax mode To set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID list Receive faxes to your computer Fax to PC and Fax to Mac Remove numbers from the junk fax listTo remove numbers from the list of junk fax numbers View a list of blocked fax numbers To set up the Fax to PC from the Solution Center Windows Select Settings, and then select Fax to PC Setup WizardTo set up Fax to Mac Fax to Pc and Fax to Mac requirements Change fax settings Configure the fax header Set the answer mode Auto answer Change the answer ring pattern for distinctive ring Select Basic Fax Setup, and then select Rings to AnswerSet the number of rings before answering Set the dial type Set the fax error correction modePress Advanced Fax Setup, and then press Distinctive Ring Set the fax speed Fax speed setting Fast MediumSet the redial options Set up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet the fax sound volume Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Use reports Test fax setupTo test fax setup via the device control panel To enable fax confirmation via the device control panel Print fax confirmation reportsPress Print Report, and then Fax Confirmation Off On Fax Send On Fax Receive Send & Receive Print fax error reports To enable fax confirmation via the embedded Web serverPress Print Report, and then press Fax Error Report Print and view the fax log Clear the fax log Print the details of the last fax transaction Cancel a fax To cancel a faxTo cancel a number you are dialing Print a Caller ID History Report Copy Make copies Change the copy settings To save the current settings as defaults for future jobsSet the number of copies To make a copy Set the copy paper size Set the copy paper typeChange copy speed or quality To set the paper size from the device control panel To resize a document from the device control panel Resize an original to fit onto letter or A4 paperTo change the copy quality from the device control panel Adjust the lightness and darkness of your copy To adjust the copy contrast from the device control panelCopy a legal-size document onto letter paper To copy a legal-size document onto letter paper Enhance light areas of your copy Collate a copy jobTo copy an overexposed photo from the device control panel Press Start Copy Color Apply Margin Shift to a Copy Job Two-sided copy jobsTo collate copies from the control panel To apply margin shift from the control panel Cancel a copy job Mac OS Manage the deviceWindows Administer the device Monitor the device Chapter Open the Toolbox Use device management toolsToolbox Windows Toolbox tabs Network ToolboxTo open the Network Toolbox Tabs Use the HP Solution Center Windows Embedded Web serverNetwork Toolbox tab Utilities To open the embedded Web server Contents HP Printer Utility Mac OSEmbedded Web server pages HP Printer Utility panels Information and Support panel To open the HP Device Manager on a Macintosh computer Understand the printer statusUse the HP Device Manager Mac OS Understand the network configuration Configure network options Network Configuration Change basic network settings Change advanced network settingsView and print network settings Turn the wireless radio on and off some models only Set up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone system Choose the correct fax setup for your home or office Other equipment or services sharing your fax line DSL PBX Case a Separate fax line no voice calls received Distinct Voice Computer To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection Connect the device before installing the software To connect the device Network connection Share the device on a locally shared network To install the device on a network To install the device software on client computers Share the device on a locally shared network Configure the device Mac OSInstall the software for network or direct connection Communication using the installer Mac OS X or To To share the device among computers running Mac OS Network name Ssid Understand 802.11 wireless network settingsCommunication mode Security settings Data encryption To set up wireless communication using the installer Mac OS To turn off wireless communication Method Guidelines for reducing interference on a wireless networkConfigure your firewall to work with HP devices Change from an Ethernet connection to a wireless connection On the Wireless Setup tab, press Start WizardChange the connection method Press Add a Device Other guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP Uninstall and reinstall the software To uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Double-clickHewlett-Packard Maintain and troubleshoot Work with ink cartridges Related topics Information on ink cartridges and the printheadCheck the estimated ink levels Replace the ink cartridges To replace the ink cartridges Chapter Advanced ink cartridge maintenance Clean the sensor To clean the sensor in the product Clean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridges To remove the ink cartridges Advanced printhead maintenance Clean the printheadTo clean the printhead from the control panel To clean the printhead from the Printer Toolbox To clean the printhead from the embedded Web server Align the printerTo align the printhead from the control panel To align the printer from the Printer Toolbox Usage information collection To align the printer from the embedded Web serverTo turn off usage information collection Select Preferences, and then select Cartridge Chip Info Print and evaluate a print quality report To print a print quality report To evaluate the Print Quality Diagnostic Ink LevelsGood color bars Cartridge color Ragged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patters To clean the scanner glass Clean the deviceClean the scanner glass Clean the exterior Clean the automatic document feeder To clean the rollers or separator pad Chapter General troubleshooting tips and resources Solve printing problems Troubleshooting topicsCheck the power and power connections Device shuts down unexpectedly Blank or partial page printed Error message appears on control-panel displayDevice takes a long time to print Placement of the text or graphics is wrong Something on the page is missing or incorrect Check the media size Print troubleshootingCheck the page-orientation setting Envelopes print incorrectly Product is not responding Solution 1 Turn on the product Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 4 Check the printer driver status Solution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Solution 10 Restart the product Solution 1 Restart the productSolution 2 Print a previously saved version of the document Product prints meaningless characters Nothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam Solution 1 Check the printer margins To check your margin settingsSolution 2 Verify the paper size setting Margins are not printing as expected Text or graphics are cut off at the edge Solution 3 Load the stack of paper correctlySolution 1 Check the margin settings Solution 2 Check the layout of the document Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders To preview the print layout Blank page came out while printing Solution 3 Check the ink levelsSolution 4 Clean the printhead Wrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 5 Load paper in the input tray Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 6 Align the printer Solution 4 Check the ink levelsSolution 5 Check the print settings Ink is not filling the text or graphics completely Solution 7 Clean the printheadSolution 8 Contact HP support Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 5 Clean the printhead Solution 6 Contact HP support Solution 1 Check the paper type Solution 2 Use a higher print quality settingSolution 3 Rotate the image Printouts have horizontal streaks or lines Solution 4 Align the printer Solution 1 Make sure the paper is loaded correctlySolution 2 Check your print settings Solution 1 Check the print settings Printouts are faded or have dull colors Solution 2 Check the paper type Printouts seem blurry or fuzzy Solution 5 Contact HP supportSolution 2 Use a higher quality image Printouts have vertical streaks Solution 3 Print the image in a smaller sizePrintouts are slanted or skewed Solution 2 Make sure only one type of paper is loaded Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paper Paper is not picked up from the input tray Solution 2 Wait while the ink driesSolution 2 Make sure the paper is loaded correctly Solution 4 Clean the rollers Solution 5 Check for a paper jamSolution 6 Service the product Solution 1 Wait a couple of minutes and attempt to reprint Solution 2 Use TrueType or OpenType fonts Solution 3 Align the printer Solve paper-feed problems Solution 1 Use a lower print quality settingSolution 3 Contact HP support Product prints slowly Pages are skewing Media is not picked up from a trayMedia is not coming out correctly Solve copy problems No copy came out Copies are blank Documents are missing or fadedSize is reduced Copy quality is poor Copy defects are apparent Solve scan problemsError messages appear Scanner did nothing Scan takes too long Check the originals Part of the document did not scan or text is missingText cannot be edited Scanned image quality is poor Solve fax problems Scan defects are apparentTake steps to improve the scan quality Blank pages Fax Hardware Test failed Solution Fax test failed Solve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my device is not long enoughTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to Mac Sent faxes are blank or have vertical lines Received faxes are blank or have vertical lines Solve network problems Solve wireless problems some models onlyGeneral network troubleshooting Problems connecting to a wired network Basic wireless troubleshooting Advanced wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless network To check a wireless connection Network Status Make sure that the HP device is connected to your networkMake sure the HP device is on the network Make sure the HP device is online and ready Check to see if you can access the embedded Web server EWSTo access the EWS Your wireless router is using a hidden Ssid Solve photo memory card problems Add hardware addresses to a wireless access point WAPDevice cannot read the memory card Check the memory card Embedded Web server cannot be opened Solve device management problemsDevice cannot read photos on the memory card Troubleshoot installation issues Hardware installation suggestionsCheck the device IP address Check the hardware connections Software installation suggestions Verify installation preliminariesCheck the device to ensure the following Check or perform the following To clear a jam Clear jamsClear paper jams Chapter To clear a paper jam in the automatic document feeder ErrorsAvoid paper jams Printhead Problem Printhead problem and advanced printhead maintenancePrinthead problem The following printhead has a problem Incompatible Printhead Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Fax Memory Full Device DisconnectedInk Alert Devices memory is full Ink system failure Cartridge Problem Following cartridge has a problemPaper Mismatch Following cartridge appears to be missing or damaged Cartridge cradle cannot move Paper JamPrinter is out of paper Incompatible Cartridges Printer Offline Printer Paused Sensor issue There is a problem with sensing ink levelsSensor failure Previously used genuine HP cartridge Ink Service Capacity Warning General printer errorYour printer has maximized the Ink Service Capacity Document failed to print Supplies AccessoriesOrder printing supplies online Supported ink cartridges HP media Support and warranty Obtain electronic support Warranty Ink cartridge warranty information If you have a problem, follow these steps Obtain HP telephone supportSupport process Before you call HP support by phone Phone support period Telephone support numbers Dqpdun After the phone support period Additional warranty options Placing a call HP Quick Exchange Service Japan HP Korea customer support To remove the control-panel faceplate Prepare the device for shipmentRemove the device control-panel faceplate Page Remove the rear access panel or duplexer Remove the output tray Pack the device To pack the device Feature Physical specificationsProduct features and capacities Processor and memory specifications System requirements Network protocol specifications Embedded Web server specifications Fax specifications Print specificationsCopy specifications Electrical specifications Scan specificationsEnvironmental specifications Memory card specifications Sound powerSound pressure bystander position Supported memory card types Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Toxic and hazardous substance table LED indicator statement Noise emission statement for Germany 265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation European Union regulatory notice Australia wired fax statementRegulatory model number Page Declaration of conformity Declaration of Conformity Safety Environmental product stewardship program Power consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances OpenSSL Third-party licensesExpat Page SHA2 Third-party licenses 279 Symbols/Numerics IndexPage Page Page OCR Page Page Twain Page Page Page PodrĽcznik uŧytkownika