Solve copy problems, No copy came out | HP 6500, E709 instruction

Multiple pages are being picked up

•Fan the media before loading.

•Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

•Make sure the tray is not overloaded with paper.

•Use HP media for optimum performance and efficiency.

Solve copy problems

If the following topics do not help, see Support and warranty for information about HP support.

•No copy came out

•Copies are blank

•Documents are missing or faded

•Size is reduced

•Copy quality is poor

•Copy defects are apparent

•Error messages appear

No copy came out

•Check the power

Make sure that the power cord is securely connected, and the device turned on.

•Check the status of the device

ƕThe device might be busy with another job. Check the control-panel display for information about the status of jobs. Wait for any job that is processing to finish.

ƕThe device might be jammed. Check for jams. See Clear jams.

•Check the trays

ƕMake sure that media is loaded. See Load media for more information.

ƕCheck the computer.

To make a copy using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on, and the software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times. On a Macintosh computer, once the software is installed, it is always available when you turn on the computer.

Solve copy problems

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HP 6500, E709 manual Solve copy problems, No copy came out

Contents

Officejet Page HP Officejet 6500 E709 All-in-One Series Copyright information Safety informationHewlett-Packard Company notices Acknowledgements Contents Scan Work with memory devicesFax Copy Configure and manage Case F Shared voice/fax line with voice mail Maintain and troubleshoot Ink is not filling the text or graphics completely HP supplies and accessories Support and warranty Device specificationsRegulatory information SHA2 Resource Find other resources for the productDescription Location Finding the device model number Understand the device parts AccessibilityVisual Mobility Printing supplies area Front view Device control panel buttons and lights Back view Label Name and Description Network options in this Connection information Eco-Tips Turn off the device Use device control panel menus Use the device Status messages Device control-panel message types Error messages Change device settingsCritical error messages To change settings from the device control panel To change settings from the embedded Web server To change settings from the HP Device Manager Mac OSUse the HP software Use the HP photo and imaging software To open the HP Photosmart Software on a Windows computer Use the HP productivity software Load originals Load an original on the scanner glassHP Document Manager allows you to To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder tray Recommended papers for printing and copying Select print media HP Photo Value Packs Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo Paper Tips for selecting and using print media Cards and envelopesPhoto media Transparencies Understand specifications for supported mediaCustom-sized media Understand supported sizes Models EnvelopesCards Photo media Models Ofuku hagaki Tray Type Weight Capacity Understand supported media types and weightsModels 10 x 15 cm tab Other media Media Left Right Top Bottom Margin Set minimum margins To load Tray 1 main tray Load media Print on special and custom-sized media Click the Paper/Features tabTo print on special or custom-sized media Windows To set a custom media size a. Click the Custom button To print on special or custom-sized media Mac OS Print borderlessClick Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Windows Install the duplexer To print a borderless document Mac OSOpen the Paper Type/Quality panel To install the duplexer Change print settings Change default settings for all future jobs WindowsTo change the settings Print on both sides duplexing Change settings Mac OSGuidelines for printing on both sides of a Perform duplexing To print automatically on both sides of a page Windows Print a WebTo print automatically on both sides of a page Mac OS To print a Web Cancel a print job Scan an original Scan Use Webscan via embedded Web server Scan an original to a computerScan an original to a memory device Edit a scanned original Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Scan from a WIA-compliant program Change scan settings Cancel a scan jobTo change scan settings Insert a memory card Work with memory devices To insert a memory card Print Dpof photos Print Selected Photos View photos using your computerView photos Print an index sheet from the device control panel Save photos to your computer Use Photo Fix toolsUse Red Eye Removal To set new defaults Set New DefaultsUse Date Stamp To turn on Red Eye Removal Send a fax Fax Send a basic fax Send a fax manually from a phoneTo send a basic fax from the device control panel Send a fax using monitor dialing To send a fax manually from a phonePress Start FAX Black or Start FAX Color Schedule a fax to send later Send a fax from memoryTo send a fax from memory Press Start FAX Black To cancel a scheduled fax Send a fax to multiple recipientsTo schedule a fax from the device control panel To send a fax to multiple recipients using group speed dial Send a color original faxClick Send Fax Now Change the fax resolution Change the fax resolution and Lighter / Darker settingsTo send a color original fax from the device control panel Press Start FAX Color Change the Lighter / Darker setting Change the resolution from the device control panel Set new default settings Send a fax in Error Correction ModeTo set new default settings from the device control panel To change the ECM setting from the device control panel To receive a fax manually Receive a fax manually Set up backup fax reception To set backup fax reception from the device control panelOn Error Only Off Poll to receive a fax Reprint received faxes from memoryTo reprint faxes in memory from the device control panel Select Tools, and then select Reprint Faxes in Memory Forward faxes to another number Select Advanced Fax Setup, and then select Fax ForwardingSet the paper size for received faxes To forward faxes from the device control panel Set automatic reduction for incoming faxes Select Basic Fax Setup and then select Fax Paper SizeBlock junk fax numbers To set automatic reduction from the device control panel To set the junk fax mode Set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID list Remove numbers from the junk fax list Receive faxes to your computer Fax to PC and Fax to MacTo remove numbers from the list of junk fax numbers View a list of blocked fax numbers Select Settings, and then select Fax to PC Setup Wizard To set up the Fax to PC from the Solution Center WindowsTo set up Fax to Mac Fax to Pc and Fax to Mac requirements Change fax settings Set the answer mode Auto answer Configure the fax header Select Basic Fax Setup, and then select Rings to Answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring Set the fax error correction mode Press Advanced Fax Setup, and then press Distinctive RingSet the dial type Fax speed setting Fast Medium Set the redial optionsSet the fax speed Set up speed-dial entries Set the fax sound volumeSet up fax numbers as speed-dial entries or groups Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Test fax setup To test fax setup via the device control panelUse reports Print fax confirmation reports To enable fax confirmation via the device control panelPress Print Report, and then Fax Confirmation Off On Fax Send On Fax Receive Send & Receive To enable fax confirmation via the embedded Web server Print fax error reportsPress Print Report, and then press Fax Error Report Print and view the fax log Print the details of the last fax transaction Clear the fax log To cancel a fax Cancel a faxTo cancel a number you are dialing Print a Caller ID History Report Make copies Copy To save the current settings as defaults for future jobs Change the copy settingsSet the number of copies To make a copy Set the copy paper type Set the copy paper sizeChange copy speed or quality To set the paper size from the device control panel Resize an original to fit onto letter or A4 paper To change the copy quality from the device control panelTo resize a document from the device control panel To adjust the copy contrast from the device control panel Adjust the lightness and darkness of your copyCopy a legal-size document onto letter paper To copy a legal-size document onto letter paper Collate a copy job Enhance light areas of your copyTo copy an overexposed photo from the device control panel Press Start Copy Color Two-sided copy jobs Apply Margin Shift to a Copy JobTo collate copies from the control panel To apply margin shift from the control panel Cancel a copy job Manage the device WindowsMac OS Monitor the device Administer the device Chapter Use device management tools Toolbox WindowsOpen the Toolbox Network Toolbox Toolbox tabsTo open the Network Toolbox Tabs Embedded Web server Use the HP Solution Center WindowsNetwork Toolbox tab Utilities To open the embedded Web server HP Printer Utility Mac OS ContentsEmbedded Web server pages HP Printer Utility panels Information and Support panel Understand the printer status Use the HP Device Manager Mac OSTo open the HP Device Manager on a Macintosh computer Understand the network configuration Network Configuration Configure network options Change advanced network settings Change basic network settingsView and print network settings Turn the wireless radio on and off some models only Set up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systems Choose the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax line Distinct Voice Computer Case a Separate fax line no voice calls received Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitter Set up faxing for the device 119 Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Configure and manage 10 Example of a parallel splitter Configure and manage Page To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows To connect the device Connect the device before installing the software Share the device on a locally shared network Network connection To install the device software on client computers To install the device on a network Configure the device Mac OS Install the software for network or direct connectionShare the device on a locally shared network To share the device among computers running Mac OS Communication using the installer Mac OS X or To Understand 802.11 wireless network settings Communication modeNetwork name Ssid Data encryption Security settings To turn off wireless communication To set up wireless communication using the installer Mac OS Guidelines for reducing interference on a wireless network Configure your firewall to work with HP devicesMethod On the Wireless Setup tab, press Start Wizard Change from an Ethernet connection to a wireless connectionChange the connection method Press Add a Device Guidelines for ensuring wireless network security To add hardware addresses to a WAPOther guidelines To uninstall from a Windows computer, method Uninstall and reinstall the software Double-clickHewlett-Packard To uninstall from a Macintosh computer, method Work with ink cartridges Maintain and troubleshoot Information on ink cartridges and the printhead Check the estimated ink levelsRelated topics To replace the ink cartridges Replace the ink cartridges Chapter Advanced ink cartridge maintenance To clean the sensor in the product Clean the sensor To clean the sensor window on the ink cartridges Clean the sensor windows on the ink cartridges To remove the ink cartridges Clean the printhead Advanced printhead maintenanceTo clean the printhead from the control panel To clean the printhead from the Printer Toolbox Align the printer To clean the printhead from the embedded Web serverTo align the printhead from the control panel To align the printer from the Printer Toolbox To align the printer from the embedded Web server Usage information collectionTo turn off usage information collection Select Preferences, and then select Cartridge Chip Info To print a print quality report Print and evaluate a print quality report Ink Levels To evaluate the Print Quality DiagnosticGood color bars Cartridge color Ragged, irregularly streaked, or faded bars Bar colors are not uniform Regular white streaks in the bars Alignment Patters Large Black Font Text Clean the device Clean the scanner glassTo clean the scanner glass Clean the automatic document feeder Clean the exterior To clean the rollers or separator pad Chapter General troubleshooting tips and resources Troubleshooting topics Solve printing problemsCheck the power and power connections Device shuts down unexpectedly Error message appears on control-panel display Device takes a long time to printBlank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Print troubleshooting Check the page-orientation settingCheck the media size Product is not responding Envelopes print incorrectly Solution 2 Load paper in the input tray Solution 1 Turn on the productSolution 3 Select the correct printer Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Solution 1 Restart the product Solution 10 Restart the productSolution 2 Print a previously saved version of the document Product prints meaningless characters Nothing happens when I try to print Print troubleshooting 173 Solution 7 Clear the paper jam To check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Margins are not printing as expected Solution 3 Load the stack of paper correctly Solution 1 Check the margin settingsText or graphics are cut off at the edge Solution 3 Load the stack of papers correctly Solution 2 Check the layout of the documentSolution 4 Try printing with borders To preview the print layout Solution 3 Check the ink levels Solution 4 Clean the printheadBlank page came out while printing Print quality troubleshooting Solution 5 Load paper in the input trayWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printer Solution 7 Clean the printhead Solution 8 Contact HP supportInk is not filling the text or graphics completely Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 6 Contact HP support Solution 5 Clean the printhead Solution 2 Use a higher print quality setting Solution 1 Check the paper typeSolution 3 Rotate the image Printouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printer Printouts are faded or have dull colors Solution 1 Check the print settings Solution 2 Check the paper type Solution 5 Contact HP support Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Printouts are slanted or skewedPrintouts have vertical streaks Solution 1 Print on a page of plain paper Solution 2 Make sure only one type of paper is loadedTo remove excess ink using plain paper Ink streaks on the back of the paper Solution 2 Wait while the ink dries Solution 2 Make sure the paper is loaded correctlyPaper is not picked up from the input tray Solution 5 Check for a paper jam Solution 4 Clean the rollersSolution 6 Service the product Solution 1 Wait a couple of minutes and attempt to reprint Solution 3 Align the printer Solution 2 Use TrueType or OpenType fonts Solution 1 Use a lower print quality setting Solve paper-feed problemsSolution 3 Contact HP support Product prints slowly Media is not picked up from a tray Media is not coming out correctlyPages are skewing No copy came out Solve copy problems Documents are missing or faded Copies are blankSize is reduced Copy quality is poor Solve scan problems Error messages appearCopy defects are apparent Scan takes too long Scanner did nothing Part of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image quality is poor Scan defects are apparent Solve fax problemsTake steps to improve the scan quality Blank pages Fax test failed Fax Hardware Test failed Solution Solve fax problems 205 Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 207 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Solve fax problems 211 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to Mac Received faxes are blank or have vertical lines Sent faxes are blank or have vertical lines Solve wireless problems some models only Solve network problemsGeneral network troubleshooting Problems connecting to a wired network Advanced wireless troubleshooting Basic wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless network To check a wireless connection Make sure that the HP device is connected to your network Make sure the HP device is on the networkNetwork Status Check to see if you can access the embedded Web server EWS To access the EWSMake sure the HP device is online and ready Your wireless router is using a hidden Ssid Add hardware addresses to a wireless access point WAP Solve photo memory card problemsDevice cannot read the memory card Check the memory card Solve device management problems Device cannot read photos on the memory cardEmbedded Web server cannot be opened Hardware installation suggestions Troubleshoot installation issuesCheck the device IP address Check the hardware connections Verify installation preliminaries Software installation suggestionsCheck the device to ensure the following Check or perform the following Clear jams Clear paper jamsTo clear a jam Chapter Errors Avoid paper jamsTo clear a paper jam in the automatic document feeder Printhead problem and advanced printhead maintenance Printhead ProblemPrinthead problem The following printhead has a problem Incompatible Printhead Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead To clean the electrical contacts in the product Device Disconnected Fax Memory FullInk Alert Devices memory is full Ink system failure Following cartridge has a problem Cartridge ProblemPaper Mismatch Following cartridge appears to be missing or damaged Paper Jam Cartridge cradle cannot movePrinter is out of paper Incompatible Cartridges Printer Paused Printer Offline There is a problem with sensing ink levels Sensor issueSensor failure Previously used genuine HP cartridge General printer error Ink Service Capacity WarningYour printer has maximized the Ink Service Capacity Document failed to print Accessories Order printing supplies onlineSupplies HP media Supported ink cartridges Obtain electronic support Support and warranty Warranty Ink cartridge warranty information Obtain HP telephone support If you have a problem, follow these stepsSupport process Before you call Phone support period HP support by phone Dqpdun Telephone support numbers Placing a call After the phone support period Additional warranty options HP Korea customer support HP Quick Exchange Service Japan Prepare the device for shipment Remove the device control-panel faceplateTo remove the control-panel faceplate Page Remove the output tray Remove the rear access panel or duplexer To pack the device Pack the device Physical specifications Product features and capacitiesFeature System requirements Processor and memory specifications Embedded Web server specifications Network protocol specifications Print specifications Copy specificationsFax specifications Scan specifications Environmental specificationsElectrical specifications Sound power Memory card specificationsSound pressure bystander position Supported memory card types Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Toxic and hazardous substance table LED indicator statement 265 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Exposure to radio frequency radiation Australia wired fax statement Regulatory model numberEuropean Union regulatory notice Page Declaration of Conformity Declaration of conformity Safety Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Third-party licenses ExpatOpenSSL Page SHA2 Third-party licenses 279 Index Symbols/NumericsPage Page Page OCR Page Page Twain Page Page Page PodrĽcznik uŧytkownika