Multiple pages are being picked up
•Fan the media before loading.
•Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.
•Make sure the tray is not overloaded with paper.
•Use HP media for optimum performance and efficiency.
Solve copy problems
If the following topics do not help, see Support and warranty for information about HP support.
•No copy came out
•Copies are blank
•Documents are missing or faded
•Size is reduced
•Copy quality is poor
•Copy defects are apparent
•Error messages appear
No copy came out
•Check the power
Make sure that the power cord is securely connected, and the device turned on.
•Check the status of the device
ƕThe device might be busy with another job. Check the
ƕThe device might be jammed. Check for jams. See Clear jams.
•Check the trays
ƕMake sure that media is loaded. See Load media for more information.
ƕCheck the computer.
To make a copy using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), the HP
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