HP M417, M517 manual 118

Problem	Possible Cause	Solution
My camera	The USB cable	Ensure that the USB cable is
stalls when	is not inserted	properly connected to the
establishing a	far enough into	camera and computer. If that
connection to	the camera or	does not fix the problem, try
the computer.	computer.	connecting the USB cable to
		another USB port on the
		computer.
	The camera	• Turn the camera off, then on
	may have	again. If that does not fix
	experienced a	the problem, reset the
	transient	camera (see page 96).
	problem.	• If the problem persists,
		contact HP Support (see
		page 136).
I cannot	The HP Image	Either install the HP Image Zone
transfer	Zone software is	software (see page 17), or see
images from	not installed on	page 99.
the camera to	the computer.
my computer.
	The computer is	Set your camera to act as a
	unable to	Disk Drive (see page 103).
	understand the
	Picture Transfer
	Protocol (PTP)
	standard.

118 HP Photosmart M417/M517 User’s Manual