Problem

Possible Cause

Solution

 

 

 

I receive an

A power surge

Close the HP Image Zone

error message

or electrostatic

Transfer software, disconnect

when

discharge may

the camera from the computer

transferring

have interrupted

(or remove it from the camera

images to my

the transfer.

dock), and reset the camera

computer.

 

(see page 96). Then, restart the

 

 

image transfer process (see

 

 

page 79).

 

 

 

I am having a

 

Refer to the HP Customer

problem

 

Support website:

installing or

 

www.hp.com/support

using the

 

 

HP Image

 

 

Zone

 

 

software.

 

 

 

 

 

Troubleshooting and Support 119