Message

Possible Cause

Solution

 

 

 

Cannot Connect

The camera is set

Change the USB

To Product

to the Digital

Configuration setting to Disk

(continued)

Camera setting in

Drive in the Setup Menu (see

 

the USB

page 90.) This allows the

 

Configuration sub-

camera to appear as

 

menu of the Setup

another disk drive on the

 

Menu, but the

computer so that you can

 

computer cannot

easily copy the image files

 

recognize the

from the camera to the

 

camera as a

computer hard drive.

 

digital camera.

 

 

 

 

 

The camera is

Connect the camera directly

 

connected to the

to a USB port on the

 

computer through

computer.

 

a USB hub, and

 

 

your USB hub is

 

 

not compatible

 

 

with the camera.

 

 

 

 

 

You are using the

Press the Save/Print

 

optional

button on the

 

HP Photosmart

dock.

 

M-series dock and

 

 

forgot to press the

 

 

Save/Print

 

 

button.

 

 

 

 

 

The optional

With the camera turned off,

 

memory card that

remove the memory card

 

is installed is

and switch the locking tab

 

locked.

on the card to the unlocked

 

 

position.

 

 

 

 

The USB

Reboot the computer.

 

connection failed.

 

 

 

 

Troubleshooting and Support 135