Problem

Possible Cause

Solution

 

 

 

My image is

There was not

• Wait for natural lighting

grainy

enough light.

conditions to improve.

(continued).

 

• Add indirect lighting.

 

 

 

 

• Use the flash (see

 

 

page 40).

 

 

 

Some menu

The menu

This is normal behavior. For

options are

option is not

example, if a video clip is

grayed out in

available for the

selected, you cannot rotate it.

the Playback

image.

Or, if a still image taken

Menu.

 

without a flash is selected, you

 

 

cannot remove red eye.

 

 

 

 

The image was

Transfer the images from the

 

taken with

camera to your computer (see

 

another camera

page 79), then view or modify

 

and cannot be

them using the HP Image Zone

 

edited on this

software.

 

camera.

 

 

 

 

Images are

You installed a

Move the images from the

missing on my

memory card

internal memory to the memory

camera.

after taking one

card (see page 93).

 

or more images.

 

 

 

 

The wrong

The date and/

Reset the date and time by

date and/or

or time was set

using the Date & Time option in

time is shown.

incorrectly or

the Setup Menu (see page 89).

 

the time zone

 

 

has changed.

 

 

 

 

 

The batteries

Reset the date and time by

 

were drained or

using the Date & Time option in

 

were removed

the Setup Menu (see page 89).

 

from the camera

 

 

for too long.

 

 

 

 

116 HP Photosmart M417/M517 User’s Manual