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HP MFP M225dn Clear jams in the toner-cartridge area, Remove the toner cartridge, Solve problems

Models: MFP M225dw

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Clear jams in the toner-cartridge area

Clear jams in the toner-cartridge area

A Jam in cartridge area message displays on the product control panel.

NOTE: For the dw models, an animation showing the jam-clearing procedure displays on the control panel.

1.Lift the scanner assembly.

2.Open the top cover.

3.Remove the toner cartridge.

102 Chapter 9 Solve problems

ENWW

Image 112

HP MFP M225dn Clear jams in the toner-cartridge area, Lift the scanner assembly 2. Open the top cover, Solve problems

Contents

LaserJet Pro MFP M225, M226 User GuideM225dn M226dnPage User Guide HP LaserJet Pro MFP M225, M226Copyright and License Trademark CreditsTable of contents 5 Copy 6 Scan7 Fax 8 Manage the product9 Solve problems Index ENWW Product hardware setup and software installation 1 Product introductionProduct comparison Product views For more informationProduct comparison 2 Chapter 1 Product introductionENWW Product comparison4 Chapter 1 Product introduction Power consumption, electrical specifications, and acoustic emissions Operating-environment specificationsENWW Product comparisonProduct views Product front viewProduct front view Product back view Control-panel views dndwProduct back view Control-panel views M225dn, M225rdn, and M226dn control panelENWW Product viewsNumeric keypad Use the keypad to enter fax numbers or select menu optionsM225dw and M226dw control panel 10 Chapter 1 Product introductionClears settings, cancels the current job, or exits the current Scan to USB DriveScan to Network Folder Scan to E-mailProduct hardware setup and software installation Install and configure Learn and use Solve problemsDownload software updates Join support forums Find warranty and regulatory information2 Paper trays Supported paper sizes and types Load the priority input tray TrayLoad the main input tray Tray For more informationSupported paper sizes Supported paper sizes and typesSupported paper sizes Supported paper types Envelope Monarch Supported paper types TypeLoad the priority input tray Tray Table 2-1 Tray 1 paper orientation18 Chapter 2 Paper trays Table 2-1 Tray 1 paper orientation continuedLoad the main input tray Tray 3. Adjust the paper guides until they are snug against the paper 4. Close the dust cover20 Chapter 2 Paper trays ENWWLoad the main input tray Tray 2 ENWWTable 2-2 Tray 2 paper orientation 22 Chapter 2 Paper trays ENWWOrder parts, accessories, and supplies Replace the toner cartridge 3 Parts, supplies, and accessoriesFor more information Supplies and accessories Order parts, accessories, and suppliesOrdering Replace the toner cartridge CAUTION Do not touch the shutter or the surface of the roller ENWW 8. Close the top cover 9. Lower the scanner assemblyReplace the toner cartridge 28 Chapter 3 Parts, supplies, and accessories ENWWSet up HP Wireless Direct Printing Mobile printing 4 PrintPrint tasks Windows Print tasks Mac OS Use walk-up USB printing dw models onlyHow to print Windows How to print Windows Automatically print on both sides WindowsPrint tasks Windows Manually print on both sides WindowsENWW 5. Click or tap the OK button to print the jobPrint tasks Windows Automatically print on both sides Windows Manually print on both sides Windows Print multiple pages per sheet Windows Select the paper type Windows Additional print tasksHow to print OS How to print OS Automatically print on both sides OSPrint tasks Mac OS Automatically print on both sides OSSelect the paper type OS Print multiple pages per sheet OSAdditional print tasks Set up HP Wireless Direct Printing Wireless Menu Wireless Direct On/OffNetwork Setup Show IP Address Mobile printingHP ePrint via email HP ePrint via email HP ePrint software AirPrintHP ePrint software AirPrintUse walk-up USB printing dw models only Print Documents View and Print Photos Scan to USB Drive42 Chapter 4 Print ENWWMake a copy Copy on both sides duplex 5 CopyFor more information LCD control panel Make a copyTouchscreen control panel Copy on both sides duplex Copy on both sides automaticallyCopy on both sides manually Copy on both sides automatically Copy on both sides manually46 Chapter 5 Copy ENWWScan by using the HP Scan software Windows Scan by using the HP Scan software MacSet up Scan to E-mail touchscreen models only Set up Scan to Network Folder touchscreen models onlyScan by using the HP Scan software Windows Scan by using the HP Scan software Mac Set up Scan to E-mail touchscreen models only Set up the Scan to Email feature via the HP Embedded Web Server OSIntroduction Use the Scan to E-Mail Wizard WindowsSet up the Scan to Email feature via the HP Embedded Web Server OS c. Click Begin Scan to E-mail Setup. The EWS opens Set up Scan to E-mail touchscreen models only 8. Click Save and Test to complete the setupENWW Set up Scan to Network Folder touchscreen models only Use the Scan to Network Folder Setup Wizard WindowsUse the Scan to Network Folder Setup Wizard Windows Introduction4. On the Network Folder Configuration page, click the New button Use a Web browser to open the HP Embedded Web Server EWSUse HP Utility to open the HP Embedded Web Server EWS b. In HP Utility, select Scan to Network Folder4. Click the New button under Network Folder Configuration In the Secure the Folder Access with a PIN section, enter the PINScan to a USB flash drive touchscreen models only 4. Touch the Scan to USB Drive screenScan to email touchscreen models only Scan to a network folder touchscreen models only 3. Touch the Scan to Network Folder item60 Chapter 6 Scan ENWW7 Fax Set up to send and receive faxes Send a faxFor more information Set up to send and receive faxes Step 2 Set up the fax Step 3 Configure the fax time, date, and header2. Step 2 Set up the fax on page 3. Step 3 Configure the fax time, date, and header on pageStep 2 Set up the fax Dedicated phone lineDedicated phone line on page Shared voice/fax line on page Shared voice/fax line with an answering machine on pageShared voice/fax line c. Open the Advanced Setup menu Shared voice/fax line with an answering machine5. Configure the rings to answer setting on the product Step 3 Configure the fax time, date, and header HP Fax Setup WizardProduct control panel Product control panel on pageStep 4 Run a fax test HP Device ToolboxHP Embedded Web Server 12. Continue to Step 4 Run a fax test on pagePage Send a fax using the HP software Windows Send a faxFax from the flatbed scanner Fax from the document feeder2. Adjust the paper guides until they are snug against the paper Send a fax using the HP software Windows 5. Click Send NowUse HP Web Services applications touchscreen models only Advanced configuration with HP Utility for Mac OSConfigure IP network settings HP Web Jetadmin Product security features Economy settings Update the firmwareUse HP Web Services applications touchscreen models only 2. Touch the Enable Web Services buttonChange the product connection type Windows Open the HP Embedded Web Server EWS from the Start menu Open the HP Embedded Web Server EWS from a Web browserPage Configure the Scan to Network Folder and Scan to E-mail features 78 Chapter 8 Manage the productAdvanced configuration with HP Utility for Mac OS HP Utility featuresOpen HP Utility 3. Click the Options & Supplies button80 Chapter 8 Manage the product Configure IP network settings View or change network settingsPrinter sharing disclaimer View or change network settings Manually configure IPv4 TCP/IP parameters from the control panelManually configure IPv4 TCP/IP parameters from the control panel HP Web Jetadmin Product security features Set or change the product password using the HP Embedded Web ServerEconomy settings Configure the Sleep/Auto Off After settingPrint with EconoMode Configure the Sleep/Auto Off After setting System Setup Energy Settings Sleep/Auto Off Sleep/Auto Off AfterSystem Setup Energy Settings Sleep/Auto Off Wake Events System Setup Energy Settings Sleep/Auto Off Sleep/Auto Off AfterTouchscreen control panel Update the firmware Method one Update the firmware using the control panelMethod two Update the firmware using the Firmware Update Utility 3. Under the Firmware section, locate the Firmware Update Utility9 Solve problems Restore the factory-set defaultsImprove fax image quality Solve wired network problems Solve wireless network problems Solve fax problemsCustomer support Order additional HP service or maintenance agreementsGet 24-hour Internet support ljMFPM226Control panel help system touchscreen models only Restore the factory-set defaults Enable or disable the Very Low settings System Setup Supply Settings Black Cartridge Very Low SettingSystem Setup Supply Settings LCD control panelBlack Cartridge Very Low Setting Clean the pickup rollers and separation pad in the document feeder Product does not pick up paper or misfeedsThe product does not pick up paper The product picks up multiple sheets of paperClean the pickup rollers and separation pad in the document feeder Page Jam locations Clear jamsExperiencing frequent or recurring paper jams? c. Select Cleaning Page c. SelectConfiguration ReportClear jams in the document feeder 6. Close the jam-access cover 7. Close the document-feeder input tray 5. Remove any jammed paper from under the coverENWW Clear jamsClear jams in the toner-cartridge area 1. Lift the scanner assembly 2. Open the top cover102 Chapter 9 Solve problems A Jam in cartridge area message displays on the product control panelENWW 5. Reinsert the toner cartridge 6. Close the top coverClear jams 104 Chapter 9 Solve problems 7. Lower the scanner assemblyENWW Clear jams in the output bin 1. Lift the scanner assembly 2. Open the top cover3. Pull out the green tab to release the jam-access cover A Jam in output bin message displays on the product control panel4. Remove any jammed paper 5. Close the jam-access cover 106 Chapter 9 Solve problems6. Close the top cover ENWWENWW 7. Lower the scanner assemblyClear jams Clear jams in the duplexer 108 Chapter 9 Solve problemsA Jam in duplex area message displays on the product control panel 1. Open the rear doorENWW 3. Close the rear doorClear jams Set the paper-type setting for the print job Check the paper-type setting WindowsSet the paper-type setting for the print job Check the toner-cartridge status Clean the productClean the product Check the paper type setting OSPrint a cleaning page Check the toner-cartridge statusCheck the scanner glass for dirt and smudges Inspect the toner cartridge for damageTouchscreen control panel Check other print job settings Use paper that meets HP specificationsCheck the EconoMode settings Check the paper and printing environmentClear the EconoMode check box to disable it 114 Chapter 9 Solve problemsSelect the 600 dpi option Select the FastRes 1200 optionTry a different print driver Check the paper settings Improve copy and scan qualityCheck the scanner glass for dirt and smudges Optimize for text or picturesConsiderations for printing or scanning documents with cropped edges Edge-to-edge copyingTouchscreen control panel Clean the pickup rollers and separation pad in the document feeder Check the send-fax resolution setting Check the lightness/darkness settingCheck the send-fax resolution setting Check the lightness/darkness settingCheck the Error Correction setting Check the Fit-to-Page setting Clean the pickup rollers and separation pad in the document feederSend to a different fax machine Check the senders fax machineSolve wired network problems The computer is using the incorrect IP address for the productThe computer is using the incorrect IP address for the product New software programs might be causing compatibility problemsThe computer or workstation might be set up incorrectly New software programs might be causing compatibility problemsThe product is disabled, or other network settings are incorrect Solve wireless network problems Wireless connectivity checklistWireless connectivity checklist The product does not print after the wireless configuration completesThe product does not print after the wireless configuration completes Cannot connect more computers to the wireless productThe wireless product loses communication when connected to a VPN The network does not appear in the wireless networks listThe wireless network is not functioning Perform a wireless network diagnostic testReduce interference on a wireless network 2. Open the Self Diagnostics menuSolve fax problems Check the hardware setupCheck the hardware setup Faxes are sending slowly Fax quality is poor Fax cuts off or prints on two pagesFaxes are sending slowly Fax quality is poor Fax cuts off or prints on two pagesIndex Page Web Services 134 Index ENWWPage CF484-90901* *CF484-90901 CF484-90901