HP MFP M225dn, MFP M225dw manual Solve problems

Models: MFP M225dw

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9 Solve problems

89

Customer support

90

Control panel help system (touchscreen models only)

91

Restore the factory-set defaults

92

A Cartridge is low or Cartridge is very low message displays on the product control panel

93

Enable or disable the Very Low settings

93

Product does not pick up paper or misfeeds

95

The product does not pick up paper

95

The product picks up multiple sheets of paper

95

The document feeder jams, skews, or picks up multiple sheets of paper

95

Clean the pickup rollers and separation pad in the document feeder

96

Clear jams

98

Jam locations

98

Experiencing frequent or recurring paper jams?

98

Clear jams in the document feeder

100

Clear jams in the toner-cartridge area

102

Clear jams in the output bin

105

Clear jams in the duplexer

108

Improve print quality

110

Print from a different software program

110

Set the paper-type setting for the print job

110

Check the paper-type setting (Windows)

110

Check the paper type setting (OS X)

111

Check the toner-cartridge status

111

Clean the product

111

Print a cleaning page

111

Check the scanner glass for dirt and smudges

112

Inspect the toner cartridge for damage

112

Check the paper and printing environment

113

Use paper that meets HP specifications

113

Check the product environment

113

Check other print job settings

113

Check the EconoMode settings

113

Try a different print driver

115

Improve copy and scan quality

116

Check the scanner glass for dirt and smudges

116

Check the paper settings

116

Optimize for text or pictures

116

Edge-to-edge copying

117

Clean the pickup rollers and separation pad in the document feeder

118

Improve fax image quality

119

vi

ENWW

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HP MFP M225dn, MFP M225dw manual Solve problems