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HP MFP M225dw Solve problems, Customer support Control panel help system touchscreen models only

Models: MFP M225dw

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9 Solve problems

●Customer support

●Control panel help system (touchscreen models only)

●Restore the factory-set defaults

●A Cartridge is low or Cartridge is very low message displays on the product control panel

●Product does not pick up paper or misfeeds

●Clear jams

●Improve print quality

●Improve copy and scan quality

●Improve fax image quality

●Solve wired network problems

●Solve wireless network problems

●Solve fax problems

For more information:

Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226.

HP's all-inclusive help for the product includes the following information:

●Install and configure

●Learn and use

●Solve problems

●Download software updates

●Join support forums

●Find warranty and regulatory information

ENWW

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HP MFP M225dw Solve problems, Customer support Control panel help system touchscreen models only, For more information

Contents

M226dn LaserJet Pro MFP M225, M226User Guide M225dnPage HP LaserJet Pro MFP M225, M226 User GuideTrademark Credits Copyright and LicenseTable of contents 6 Scan 5 Copy8 Manage the product 7 Fax9 Solve problems Index ENWW For more information Product hardware setup and software installation1 Product introduction Product comparison Product views2 Chapter 1 Product introduction Product comparisonProduct comparison ENWW4 Chapter 1 Product introduction Product comparison Power consumption, electrical specifications, and acoustic emissionsOperating-environment specifications ENWWdndw Product viewsProduct front view Product front view Product back view Control-panel viewsProduct back view M225dn, M225rdn, and M226dn control panel Control-panel viewsUse the keypad to enter fax numbers or select menu options ENWWProduct views Numeric keypad10 Chapter 1 Product introduction M225dw and M226dw control panelScan to E-mail Clears settings, cancels the current job, or exits the currentScan to USB Drive Scan to Network FolderFind warranty and regulatory information Product hardware setup and software installationInstall and configure Learn and use Solve problems Download software updates Join support forumsFor more information 2 Paper traysSupported paper sizes and types Load the priority input tray Tray Load the main input tray TraySupported paper sizes and types Supported paper sizesSupported paper sizes Supported paper types Envelope Monarch Type Supported paper typesTable 2-1 Tray 1 paper orientation Load the priority input tray TrayTable 2-1 Tray 1 paper orientation continued 18 Chapter 2 Paper traysLoad the main input tray Tray ENWW 3. Adjust the paper guides until they are snug against the paper4. Close the dust cover 20 Chapter 2 Paper traysENWW Load the main input tray Tray 2Table 2-2 Tray 2 paper orientation ENWW 22 Chapter 2 Paper trays3 Parts, supplies, and accessories Order parts, accessories, and supplies Replace the toner cartridgeFor more information Order parts, accessories, and supplies Supplies and accessoriesOrdering Replace the toner cartridge CAUTION Do not touch the shutter or the surface of the roller 8. Close the top cover 9. Lower the scanner assembly ENWWReplace the toner cartridge ENWW 28 Chapter 3 Parts, supplies, and accessoriesUse walk-up USB printing dw models only Set up HP Wireless Direct Printing Mobile printing4 Print Print tasks Windows Print tasks Mac OSManually print on both sides Windows How to print WindowsHow to print Windows Automatically print on both sides Windows Print tasks Windows5. Click or tap the OK button to print the job ENWWPrint tasks Windows Automatically print on both sides Windows Manually print on both sides Windows Print multiple pages per sheet Windows Additional print tasks Select the paper type WindowsAutomatically print on both sides OS How to print OSHow to print OS Automatically print on both sides OS Print tasks Mac OSPrint multiple pages per sheet OS Select the paper type OSAdditional print tasks Wireless Menu Wireless Direct On/Off Set up HP Wireless Direct PrintingHP ePrint via email HP ePrint software AirPrint Network Setup Show IP AddressMobile printing HP ePrint via emailAirPrint HP ePrint softwarePrint Documents View and Print Photos Scan to USB Drive Use walk-up USB printing dw models onlyENWW 42 Chapter 4 Print5 Copy Make a copy Copy on both sides duplexFor more information Make a copy LCD control panelTouchscreen control panel Copy on both sides automatically Copy on both sides manually Copy on both sides duplexCopy on both sides automatically Copy on both sides manuallyENWW 46 Chapter 5 CopySet up Scan to Network Folder touchscreen models only Scan by using the HP Scan software WindowsScan by using the HP Scan software Mac Set up Scan to E-mail touchscreen models onlyScan by using the HP Scan software Windows Scan by using the HP Scan software Mac Use the Scan to E-Mail Wizard Windows Set up Scan to E-mail touchscreen models onlySet up the Scan to Email feature via the HP Embedded Web Server OS IntroductionSet up the Scan to Email feature via the HP Embedded Web Server OS c. Click Begin Scan to E-mail Setup. The EWS opens 8. Click Save and Test to complete the setup Set up Scan to E-mail touchscreen models onlyENWW Introduction Set up Scan to Network Folder touchscreen models onlyUse the Scan to Network Folder Setup Wizard Windows Use the Scan to Network Folder Setup Wizard Windowsb. In HP Utility, select Scan to Network Folder 4. On the Network Folder Configuration page, click the New buttonUse a Web browser to open the HP Embedded Web Server EWS Use HP Utility to open the HP Embedded Web Server EWSIn the Secure the Folder Access with a PIN section, enter the PIN 4. Click the New button under Network Folder Configuration4. Touch the Scan to USB Drive screen Scan to a USB flash drive touchscreen models onlyScan to email touchscreen models only 3. Touch the Scan to Network Folder item Scan to a network folder touchscreen models onlyENWW 60 Chapter 6 ScanSet up to send and receive faxes Send a fax 7 FaxFor more information 3. Step 3 Configure the fax time, date, and header on page Set up to send and receive faxesStep 2 Set up the fax Step 3 Configure the fax time, date, and header 2. Step 2 Set up the fax on pageShared voice/fax line with an answering machine on page Step 2 Set up the faxDedicated phone line Dedicated phone line on page Shared voice/fax line on pageShared voice/fax line Shared voice/fax line with an answering machine c. Open the Advanced Setup menu5. Configure the rings to answer setting on the product Product control panel on page Step 3 Configure the fax time, date, and headerHP Fax Setup Wizard Product control panel12. Continue to Step 4 Run a fax test on page Step 4 Run a fax testHP Device Toolbox HP Embedded Web ServerPage Fax from the document feeder Send a fax using the HP software WindowsSend a fax Fax from the flatbed scanner2. Adjust the paper guides until they are snug against the paper 5. Click Send Now Send a fax using the HP software WindowsProduct security features Economy settings Update the firmware Use HP Web Services applications touchscreen models onlyAdvanced configuration with HP Utility for Mac OS Configure IP network settings HP Web Jetadmin2. Touch the Enable Web Services button Use HP Web Services applications touchscreen models onlyChange the product connection type Windows Open the HP Embedded Web Server EWS from a Web browser Open the HP Embedded Web Server EWS from the Start menuPage 78 Chapter 8 Manage the product Configure the Scan to Network Folder and Scan to E-mail features3. Click the Options & Supplies button Advanced configuration with HP Utility for Mac OSHP Utility features Open HP Utility80 Chapter 8 Manage the product Manually configure IPv4 TCP/IP parameters from the control panel Configure IP network settingsView or change network settings Printer sharing disclaimer View or change network settingsManually configure IPv4 TCP/IP parameters from the control panel HP Web Jetadmin Set or change the product password using the HP Embedded Web Server Product security featuresSystem Setup Energy Settings Sleep/Auto Off Sleep/Auto Off After Economy settingsConfigure the Sleep/Auto Off After setting Print with EconoMode Configure the Sleep/Auto Off After settingSystem Setup Energy Settings Sleep/Auto Off Sleep/Auto Off After System Setup Energy Settings Sleep/Auto Off Wake EventsTouchscreen control panel Method one Update the firmware using the control panel Update the firmware3. Under the Firmware section, locate the Firmware Update Utility Method two Update the firmware using the Firmware Update UtilitySolve wireless network problems Solve fax problems 9 Solve problemsRestore the factory-set defaults Improve fax image quality Solve wired network problemsljMFPM226 Customer supportOrder additional HP service or maintenance agreements Get 24-hour Internet supportControl panel help system touchscreen models only Restore the factory-set defaults LCD control panel Enable or disable the Very Low settingsSystem Setup Supply Settings Black Cartridge Very Low Setting System Setup Supply SettingsBlack Cartridge Very Low Setting The product picks up multiple sheets of paper Clean the pickup rollers and separation pad in the document feederProduct does not pick up paper or misfeeds The product does not pick up paperClean the pickup rollers and separation pad in the document feeder Page Clear jams Jam locationsExperiencing frequent or recurring paper jams? c. SelectConfiguration Report c. Select Cleaning PageClear jams in the document feeder Clear jams 6. Close the jam-access cover 7. Close the document-feeder input tray5. Remove any jammed paper from under the cover ENWWA Jam in cartridge area message displays on the product control panel Clear jams in the toner-cartridge area1. Lift the scanner assembly 2. Open the top cover 102 Chapter 9 Solve problems5. Reinsert the toner cartridge 6. Close the top cover ENWWClear jams 7. Lower the scanner assembly 104 Chapter 9 Solve problemsENWW A Jam in output bin message displays on the product control panel Clear jams in the output bin1. Lift the scanner assembly 2. Open the top cover 3. Pull out the green tab to release the jam-access coverENWW 4. Remove any jammed paper 5. Close the jam-access cover106 Chapter 9 Solve problems 6. Close the top cover7. Lower the scanner assembly ENWWClear jams 1. Open the rear door Clear jams in the duplexer108 Chapter 9 Solve problems A Jam in duplex area message displays on the product control panel3. Close the rear door ENWWClear jams Check the toner-cartridge status Clean the product Set the paper-type setting for the print jobCheck the paper-type setting Windows Set the paper-type setting for the print jobCheck the toner-cartridge status Clean the productCheck the paper type setting OS Print a cleaning pageInspect the toner cartridge for damage Check the scanner glass for dirt and smudgesTouchscreen control panel Check the paper and printing environment Check other print job settingsUse paper that meets HP specifications Check the EconoMode settingsSelect the FastRes 1200 option Clear the EconoMode check box to disable it114 Chapter 9 Solve problems Select the 600 dpi optionTry a different print driver Optimize for text or pictures Check the paper settingsImprove copy and scan quality Check the scanner glass for dirt and smudgesEdge-to-edge copying Considerations for printing or scanning documents with cropped edgesTouchscreen control panel Clean the pickup rollers and separation pad in the document feeder Check the lightness/darkness setting Check the send-fax resolution settingCheck the lightness/darkness setting Check the send-fax resolution settingCheck the Error Correction setting Clean the pickup rollers and separation pad in the document feeder Check the Fit-to-Page settingCheck the senders fax machine Send to a different fax machineNew software programs might be causing compatibility problems Solve wired network problemsThe computer is using the incorrect IP address for the product The computer is using the incorrect IP address for the productNew software programs might be causing compatibility problems The computer or workstation might be set up incorrectlyThe product is disabled, or other network settings are incorrect The product does not print after the wireless configuration completes Solve wireless network problemsWireless connectivity checklist Wireless connectivity checklistThe network does not appear in the wireless networks list The product does not print after the wireless configuration completesCannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN2. Open the Self Diagnostics menu The wireless network is not functioningPerform a wireless network diagnostic test Reduce interference on a wireless networkFax cuts off or prints on two pages Solve fax problemsCheck the hardware setup Check the hardware setup Faxes are sending slowly Fax quality is poorFaxes are sending slowly Fax cuts off or prints on two pages Fax quality is poorIndex Page Web Services ENWW 134 IndexPage CF484-90901 CF484-90901* *CF484-90901