Solve fax problems

●Check the hardware setup

●Faxes are sending slowly

●Fax quality is poor

●Fax cuts off or prints on two pages

Check the hardware setup

●Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved.

●For best results during fax problem solving, make sure the line from the product is connected directly to the wall phone port. Disconnect all other devices that are connected to the product.

1.Verify that the telephone cord is connected to the correct port on the back of the product.

2.Check the phone line by using the fax test:

a.On the product control panel, press or touch the Setup button.

b.Select Service, and then select Fax Service.

c.Select Run Fax Test. The product prints a fax test report.

The report contains the following possible results:

●Pass: The report contains all of the current fax settings for review.

●Fail: The report indicates the nature of the error and contains suggestions for how to resolve the issue.

3.Verify that the product firmware is current:

a.Go to www.hp.com/support.

b.Click Drivers & Software, type your product number in the window, and then click Search. If necessary, click your model in a list of similar products.

The Software & Driver Downloads page opens.

c.Select your operating system from the drop-down menu, and then click Next.

d.Click the plus sign next to Firmware, and then click HP LaserJet Firmware Update Utility.

e.Click Download.

f.When the download is complete, follow the on-screen instructions to install and run the utility.

The utility checks for firmware updates for your HP product. If updates are found, the utility installs the available update.

g.When firmware updates are complete, try to resend the fax.

4.Verify that the fax was set up when the product software was installed. From the computer, in the HP program folder, run the Fax Setup Utility.

128 Chapter 9 Solve problems

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HP MFP M225dn, MFP M225dw manual Solve fax problems, Check the hardware setup
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MFP M225dn, MFP M225dw specifications

The HP MFP M225dn and MFP M225dw are compact multifunction printers designed for small to medium-sized businesses looking for efficient printing, copying, and scanning solutions. These models stand out for their robust features and reliable performance, making them ideal for enhancing productivity in any office environment.

A notable feature of the MFP M225dn and MFP M225dw is their print speed, capable of delivering up to 26 pages per minute. This swift performance saves valuable time, especially in busy office settings. Both models come with automatic duplex printing, enabling users to print on both sides of the paper without the need to manually flip the page. This not only reduces paper usage but also contributes to sustainable printing practices.

The MFP M225dn is equipped with a built-in network port, allowing users to connect the printer directly to a wired network. In contrast, the MFP M225dw offers additional flexibility with built-in wireless capabilities, making it easy to print from various devices, including smartphones and tablets. This wireless technology is complemented by features such as Wi-Fi Direct, which allows for seamless printing without the need for a network.

Both models incorporate HP's JetIntelligence technology, which ensures that they produce high-quality prints with sharp text and vivid graphics. This technology also enhances efficiency, allowing these printers to handle higher volumes while using less energy. The HP MFP M225dn and MFP M225dw utilize high-capacity toner cartridges, leading to a lower cost per page, making these printers an economical choice for businesses.

The user-friendly control panel on both printers features a color LCD display, streamlining navigation through various functions such as copying and scanning. With a flatbed scanner and an automatic document feeder, users can easily digitize documents quickly, enhancing workflows and organization.

In summary, the HP MFP M225dn and MFP M225dw are designed to meet the demands of busy work environments. Their combination of speed, reliability, and versatile connectivity options, alongside advanced printing technologies, makes them valuable assets for any office aiming to improve its productivity.
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