NOTE: After successful use of DevCon during a migration, Windows Device Manager might show yellow exclamation points (!) next to duplicate keyboard and mouse entries. Right–click the device that has the yellow exclamation point and update the driver. The device should be rediscovered and changed from an unknown device to an HID device. Devices that cannot be rediscovered through this method are duplicates and can be removed using the right-click menu.

To attempt to solve the mouse and keyboard issues without restarting the migration, see “USB mouse or keyboard drivers are not loaded after an X2P Windows migration” (page 66).

USB mouse or keyboard drivers are not loaded after an X2P Windows migration

After a successful Windows migration, the mouse and keyboard drivers might not be loaded. As a result, the mouse and keyboard do not work on the destination server.

Cause

Insight Control does not inject any drivers for the USB keyboard or mouse on the target server. Because these are plug–and–play devices, Windows automatically detects the devices and loads the drivers. In some scenarios, the USB keyboard and mouse drivers might fail to load. Example scenarios include a tampered source, a Microsoft Hyper-V VM source, or a migrated source that used PS/2 drivers.

Suggested action

Try the following:

•Reboot the destination server a second time after the migration. During the reboot, verify that Legacy USB is set to Enabled in the BIOS on the destination server. The PnP drivers should load automatically through the Hardware Setup Wizard.

•If the second reboot did not solve the issue, log on to the destination server by using Windows Remote Desktop to update the mouse and keyboard drivers.

NOTE: This solution will be successful only if Remote Desktop is enabled on the destination server and an IP address was configured with the migration wizard.

To use the server migration wizard to configure an IP address on the destination server, perform the following:

1.Upload the latest ProLiant Support Pack (PSP) supported by the source server to the Insight Control server migration Upload Drivers tab.

2.Select the option to reboot the destination server in step 6 of the migration wizard.

3.Select to install the PSP after migration. Enter any static IP addresses that are required. If a static IP address is not provided, DHCP will be assumed by default.

When you are logged on to Remote Desktop on the destination server, determine whether the proper mouse and keyboard drivers are installed on the destination server. To do this, do one of the following:

◦Verify that the mouse and keyboard appear as Unknown in Device Manager and have no drivers listed.

◦Verify that the server has the following files:

–Hidusb.sys

–Hidkbd.sys

–Mouhid.sys

66 Troubleshooting