10 Troubleshooting

You can register to receive customer advisories via email. For more information, see HP Insight Management Installation and Upgrade Release Notes at the following website:

http://www.hp.com/go/insightmanagement/docs

User interface

Server migration wizard hangs

The wizard hangs if you press the Ctrl key while selecting tabs in Insight Control server migration.

Cause

Tabs in HP Insight Control server migration cannot be treated like hyperlinks. If you press the Ctrl key while clicking the server migration tabs in your browser, Please wait while loading the page appears and a new blank page opens up.

Suggested action

To avoid this issue, click the tab without pressing the Ctrl key.

Browser displays an error after loading the server migration wizard from Systems Insight Manager

Your browser might display the error message unable to connect when Insight Control server migration is launched from Systems Insight Manager.

Cause

The HP Insight Control server migration Web Service is not running properly.

Suggested action

Open Windows Services and restart the HP Insight Control server migration Web Service, and then retry launching server migration from Systems Insight Manager.

Launching server migration from Systems Insight Manager throws an exception

When you are launching server migration through Systems Insight Manager, an exception might be thrown.

Cause

The source server is not discovered properly in Systems Insight Manager.

Suggested action

Make sure that the source server is discovered properly in Systems Insight Manager with the OS type and IP address correctly identified. You can manually edit the source server node in Systems Insight Manager to set correct values for these attributes. You can also try launching a server migration by using a different, but properly discovered, source server and then changing the IP address to your source server in the first step of the server migration wizard.

The name of HP Ethernet 1Gb 4-port 331i-SPI Adapter is not displayed correctly

When X2P migration is initiated to HP ProLiant DL 580 G7 configured with HP Ethernet 1Gb 4-port 331i-SPI Adapter and when you manually boot the destination server with HP Insight Control server migration ProLiant Boot CD, the NIC name is not shown correctly under System Information and

User interface 49