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HP Photosmart R507, R607 Chapter 7:, Troubleshooting and, Support

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Chapter 7:

Troubleshooting and

Support

This chapter contains information on the following topics:

zResetting the camera (page 112)

zUsing the camera without installing the HP Image Zone software (page 113)

zPossible problems, causes, and solutions (page 119)

zError messages on the camera (page 130)

zError messages on the computer (page 140)

zSelf-diagnostic tests on the camera (page 143)

zHow to get assistance from HP (page 143)

NOTE For more information about solutions to problems mentioned here, as well as any other issues you might have with you camera or the HP Image Zone software, see the HP Customer Support website: www.hp.com/support

Chapter 7: Troubleshooting and Support

111

Contents

Page Page Copyright and Trademark Information Page Table of Contents Chapter 1: Chapter 2: Taking Pictures and Recording Video Clips Chapter 3: Reviewing Images and Video Clips Chapter 4: Using HP Instant Share Chapter 5: Transferring and Printing Images Chapter 6: Using the Setup Menu Chapter 7: Troubleshooting and Support Appendix A: Appendix B: Purchasing Camera Accessories Appendix C: Specifications Page Chapter 1: Getting Started Setup Installing the Camera Dock Insert (Optional) Attaching the Wrist Strap Installing a Memory Card (Optional) Installing the Battery Attaching the Ferrite to the AC Adapter Cord Charging the Battery Turning on Power Choosing the Language Setting the Date and Time Installing the Software Windows Macintosh User Manual on the CD Camera Parts Back of the Camera Zoom lever Zoom Out Thumbnails—Whilein Playback Off Controller Print button HP Instant Share button Timer Top of the Camera Front, Side, and Bottom of the Camera Camera States Camera Menus To display the HP Instant Share Menu , press the HP Instant Using the HP Instant Share Menu Setting Up the HP Instant Share Menu on the Camera Setup Menu Camera Status Screen Page Chapter 2: Taking Pictures and Recording Video Clips Taking Still Pictures Recording Audio with Still Pictures Orientation Sensor Recording Video Clips Using Live View Focusing the Camera Using Auto Focus Focus Lock Using Focus Lock Normal Focus Super Macro Using Focus Lock Using the Focus Range Settings Understanding the Focus Search Priority Using Zoom Optical Zoom Digital Zoom Setting the Flash Auto Flash Red-Eye Night Using the Self-TimerSettings For Still Pictures: For Video Clips: Using the Burst Setting Using the Shooting Modes Auto Action Landscape Portrait Beach & Picture Quality for Long Exposures Using Panorama Mode Taking a Panoramic Sequence of Pictures Using the Capture Menu Help for the Menu Options EV Compensation Image Quality VGA 2MP Custom Custom Image Quality Page Custom Image Quality Resolution Compression Resolution Settings Compression Settings White Balance Manual White Balance ISO Speed AE Metering Average Spot Center- Weighted Center-Weighted Adaptive Lighting 2In the Adaptive Lighting sub Low Color Saturation Sharpness Date & Time Imprint Page Chapter 3: Reviewing Images and Video Clips Using Playback # Icon Battery Gauge on page 156) 4: Using HP Instant Share on page 85) copies (see Selecting Images for Printing on 17 of Total Images Summary Screen Selecting Images for Printing Viewing Thumbnails Magnifying Images Using the Playback Menu Exit Delete EXIT - Exits the Playback Menu Image Quality on page 52.) Icon 14 of Panorama Mode on page 48.) (See Chapter 4: Using HP Instant Share on Selecting Images for Delete Remove Red Eyes Image Advice #Description 5ISO Speed setting Record Audio Rotate Preview Panorama Chapter 4: Using HP Instant Share Setting Up the HP Instant Share Menu on the Camera Save/Print Setting Up Destinations on a Windows Computer Setting Up Destinations on a Macintosh Computer Setting Up Destinations on a Windows Computer Setting Up Destinations on a Macintosh Computer Using the HP Instant Share Menu Share All Images HP Instant Share Menu Selecting All Images for HP Instant Share Destinations Selecting Individual Images for HP Instant Share Destinations How HP Instant Share E-mailsImages Page Page Chapter 5: Transferring and Printing Images Transferring Images to a Computer Welcome Start Transfer Using Panorama Mode Printing Panoramas Printing Panoramas from Panorama Maker HP Image Zone Printing Images Directly from the Camera Printing Panoramas Digital Camera Page Chapter 6: Using the Setup Menu Camera Sounds Live View at Power On Date & Time USB Configuration TV Configuration Language Move Images to Card Reset Settings Page Chapter 7: Troubleshooting and Support Resetting the Camera Using Your Camera without Installing the HP Image Zone Software Transferring Images to a Computer without HP Image Zone Software Using a Memory Card Reader Transferring Images to a Windows Computer My Computer Explore My Computer HP_R507 Transferring Images to a Macintosh Computer Download Some Download All Movies Import Configuring the Camera as a Disk Drive Using a Memory Card Reader Problems and Solutions turn on (continued) Format (Memory/Card) on page 79) or The battery frequently The lithium ion battery will not charge charge Appendix B: respond a button card (see Format (Memory A long delay occurs between and the camera a picture the Shutter button Focus Range Settings on My image is blurry Flash On Setting the Flash on page 41) (see Using the Focus Range too bright too dark z Use Adaptive Lighting (see Adaptive Lighting Metering sluggishly when trying to review images shake it even hot) to the touch I cannot unload Installing the Error Messages on the Camera Battery too low for Live View Live View UNSUPPORTED CARD CARD HAS WRONG FORMAT The card is locked. Please MEMORY FULL CARD FULL UNREADABLE Menu PROCESSING CHARGING FLASH FOCUS TOO FAR and blinking or Super UNABLE TO z Use Focus Lock (see FOCUS in Macro or Super ERROR SAVING IMAGE F-numberand Aperture red in Live View Unknown USB device Unable to printer Unsupported Incorrect or missing print cartridge Printer has a paper jam Borderless printing is only Paper Type supported on photo paper Error Messages on the Computer Digital Configuration setting to (continued) Camera setting Disk Drive in the Setup Could Not Send To Service Communication Camera Self-diagnosticTests Getting Assistance HP Accessibility Website HP Photosmart Website www.hp.com/ support www.hp.com/support Phone Support in the United States Phone Support in Europe, the Middle East, and Africa Luxembourg Middle East Morocco Netherlands Nigeria Other Phone Support Worldwide Japan Korea, Republic of Malaysia Panama Peru Appendix A: Managing Batteries Top Points About Batteries Extending Battery Life Safety Precautions for Using Lithium Ion Batteries Battery Performance Number of Shots per Battery Charge Battery Gauge Recharging the Lithium Ion Battery Where battery is charged charge time completed Safety Precautions for Recharging Lithium Ion Batteries Sleep Time-outfor Power Conservation Appendix B: Purchasing Camera Accessories zHP Photosmart R-seriesdock— C8887A HP Photosmart Quick Recharge Kit for HP Photosmart HP Photosmart SD memory cards zHP Photosmart premium case for HP Photosmart R-series cameras—L1811A www.casesonline.com Page Appendix C: Specifications Tripod mount Built-inflash External flash On, Night Storage Still options Feature Description Audio capture z Still pictures—maximumof 60 seconds can be recorded clips Shooting Auto (default), Action, Landscape, Portrait Imprint settings magnification format Interfaces Orientation Yes Power External body dimensions Weight Temperature Memory Capacity Page Index Page Page Page Page Page Z zoom