Camera Self-diagnostic Tests
If you think your camera may be defective or malfunctioning in some way, there is a diagnostic program (a set of eleven different tests) that you can run on the camera to try to determine the problem. The following are tested on the camera: flash, lights, buttons, Live View, color on the Image Display, Audio Playback, Record Audio, optional memory card, and internal memory.
NOTE The test is in English only.
1Turn off the camera.
2Hold down the Flash 
button on the back of the camera.
3Turn on the camera while continuing to hold down the Flash
button on the back of the camera. A blue screen titled CAMERA
Display. Release the Flash 
button once the screen appears.
4Follow the simple instructions on the Image Display to perform the set of tests. Some tests will tell you if the camera passed or failed, while other tests will make the camera do something, and you must check to see if the camera did it correctly. If any of the tests fail, note which one(s) so that you can provide this information when you contact HP Support. The entire set of tests takes only a few minutes to complete.
5To exit the diagnostic program at any point, simply turn off the camera.
Chapter 7: Troubleshooting and Support | 143 |