Message

Possible cause

Solution

Unknown USB

The camera is

Make sure that the camera

device

connected to a

is connected to a

 

USB device that

supported printer or

 

it does not

computer.

 

recognize.

 

 

 

 

Unable to

There is no

z Check that the printer is

communicate with

connection

turned on.

printer

between the

z Make sure the cable is

 

camera and

connected between the

 

printer.

printer and the camera or

 

 

the optional HP

 

 

Photosmart R-series dock.

 

 

If that does not work, turn

 

 

off the camera and

 

 

disconnect it. Turn the

 

 

printer off and then on

 

 

again. Re-connect the

 

 

camera and turn it on.

 

 

 

Unsupported

The printer is an

Connect the camera to a

printer

unsupported

supported printer, such as

 

device.

an HP Photosmart or

 

 

PictBridge-compatible

 

 

printer. Or connect the

 

 

camera to a computer and

 

 

print from there instead.

 

 

 

Photo tray is

The selected

Disengage the printer

engaged.

paper size

photo tray, or change the

Disengage photo

cannot be used

paper size.

tray or select

with the printer

 

smaller paper

photo tray.

 

size.

 

 

 

 

 

Printer top cover

The printer is

Close the top cover of the

is open

open.

printer.

 

 

 

Chapter 7: Troubleshooting and Support

137