Problem

Possible cause

Solution

The camera

You are using

This is normal. However, if

gets warm (or

the HP AC

anything seems out of the

even hot) to

power adapter

ordinary, turn off the camera,

the touch.

to power the

unplug the camera from the

 

camera or to

HP AC power adapter, and allow

 

charge the

the camera to cool. Then examine

 

battery in the

the camera and the battery for

 

camera, or you

signs of possible damage.

 

have been

 

 

using the

 

 

camera for a

 

 

prolonged

 

 

period of time

 

 

(15 minutes or

 

 

longer).

 

 

 

 

I cannot

The HP Image

Either install the HP Image Zone

unload

Zone software

software (see Installing the

images from

is not installed

Software on page 19), or see

the camera to

on the

Using Your Camera without

my computer.

computer.

Installing the HP Image Zone

 

 

Software on page 113.

 

 

 

 

The computer is

Set your camera to Disk Drive

 

configured such

mode (see Configuring the

 

that it is unable

Camera as a Disk Drive on

 

to unload the

page 117).

 

images.

 

 

 

 

I am having a

 

Refer to the HP Customer Support

problem

 

website: www.hp.com/support

installing or

 

 

using the HP

 

 

Image Zone

 

 

software.

 

 

 

 

 

Chapter 7: Troubleshooting and Support

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