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HP iPAQ RX3000 Troubleshooting, Common Problems, Note:, Problem Solution

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Troubleshooting

Use the following suggestions to troubleshoot problems with the HP iPAQ rx3000 series Mobile Media Companion.

Note: The built-in HP Photosmart camera is available only in select HP iPAQ models. To upgrade your model, please refer to the Accessories Brochure for information on the HP Photosmart Mobile Camera.

Common Problems

Problem Solution

I cannot see anything on the screen.

•Be sure the HP iPAQ is powered on.

•Be sure the HP iPAQ is connected to the AC adapter and the Desktop Cradle.

•Reset the device by using the stylus to lightly press the Reset button.

•Remove and replace the battery.

I cannot keep my	• Always keep the HP iPAQ connected to the AC adapter
battery charged.	when you are not using it.
	• In the backlight settings, adjust the bar to a lower level to
	conserve more battery power.
	• Turn off Bluetooth and Wireless LAN when not in use.

User’s Guide

12–1

Contents

User’s Guide Page Contents 1 Getting to Know Your HP iPAQ 2 Learning the Basics 3 Synchronizing with Your Computer 4 Learning Input Methods 5 Using Digital Imaging Features 6 Getting to Know iPAQ Mobile Media Page Page Page 7Getting to Know the iPAQ Wireless Manager 8 Using Wi-Fi 9 Using Bluetooth 10Managing the Battery 11Expansion Cards 12 Troubleshooting A Regulatory Notices B Specifications Page Getting to Know Your HP iPAQ Page Page Page Using the Stylus Setting the Date and Time Entering Owner Information Resetting the Unit 3.Tap Close All Tasks Performing a Full Reset iPAQ Mobile Media iPAQ Mobile Media iTasks Reset Aligning the Screen Routine Care Page Learning the Basics Using the Launch Page or Traditional Today Screen 1.Tap Start > Settings>Today Settings Items iPAQ Entertainment Items Navigation Bar and Command Bar New Status Icons Pop-UpMenus tap Creating information New Using Applications Icon Default Button Launching Applications Buttons 1.Tap Start > Programs Pocket Internet Explorer Switching Between Landscape and Portrait Screen Orientations 1.Tap Start > Settings Minimizing Applications Closing Applications Closing with iTask Closing Manually Backup/Restore using iPAQ Backup Backup/Restore Using ActiveSync 5.Click Backup Now or Restore Now Using iPAQ File Store Folder Start > Programs > File Explorer Copy File Explorer My Documents iPAQ File Store Storage Card Synchronizing with Your Computer Using Microsoft ActiveSync Start Here Setup Wizard Synchronizing with Your Computer Changing Synchronization Settings Microsoft ActiveSync Options Sync Options Using the Serial Infrared (IR) Connection Establishing an ActiveSync Partnership with a Bluetooth Computer Manually Copying or Moving Files Installing a Program Backing up and Restoring Files Synchronizing Links Sending and Receiving E-mailMessages Sending a Meeting Request Learning Input Methods Using Input Software 2.Tap the Word Completion tab Suggest Words When Entering Text Using the On-ScreenKeyboard Input Panel Keyboard Writing with the Stylus and the Letter Recognizer Writing with the Stylus and Microsoft Transcriber 2.Tap Transcriber to display the Transcriber Intro screen Letter Shapes Writing with the Stylus and Block Recognizer 2.Tap Block Recognizer Drawing and Writing on the Screen Pen Converting Writing to Text Using Digital Imaging Features Getting to Know Your Camera Components Capturing Taking Photos Taking Video Understanding Instant Review Adjusting the Camera Settings 2.Tap > Settings or Setup tab Change Adjusting the White Balance Modifying Color Using Compression Choosing the Resolution Changing AE Metering Turning Camera Sounds On/Off Modifying Instant Review Settings Using the Self-Timer Configuring File Settings Changing Video Settings Reviewing and Displaying Page Viewing Thumbnail Photos Viewing a Photo Full-Screen Viewing a Slideshow Exiting HP Image Zone Starting DockWare Stopping DockWare Editing Editing Photos Edit Start > Help > HP Image Zone Recording Audio Files Attaching a Sound File to a Photo Cassette Record Sound Stop HP Image Zone for PCs Run D: Open: setup.exe HP Image Zone or HP Image Transfer Image Sync options Include camera images on storage cards Printing Tools > Select > Range 3.Tap File > Print 4.Choose HP Mobile Printing Configure Add Page Selecting a Printer Printing to an IR Printer Printing to a Bluetooth Printer Printing to a network printer via Print Options Save Settings Configuration Page Adding a Printer How To Connect To The Printer Adding a Bluetooth Printer Search for a Bluetooth printer near me Add a Bluetooth printer Page Mfg: Model: Printer Address: My Printer Name: Enable Raw File Types: Adding an IR Printer Adding a Network Printer My Printer's Name: Page Removing Printers from the Printer Selection List Modifying Printers from the Printer Selection List Changing System Settings Print Manager Overview Getting Started The Current Print Jobs Screen Page The Details Button The Cancel Button The Pause/Continue Button The Tools Menu The Past Print Jobs Screen The Clear List Button The Configuration Screens The Content Transformation Preferences Screen Page The Logging Screen Notifications The Printing Notification Configuring Notifications The Error Occurred Dialog Using File Explorer to Print Photos Using HP Instant Share Printing HP Instant Share Printing Save Printing With a Memory Card 4.Tap Move to > Card 6.Tap Move Sharing Setting up Your Share Menu HP Instant Share Setup Create I Agree Save to my product Tagging Photos With Destinations E-mailingAttachments Sending Files Via Infrared Tips for Taking Better Pictures Getting to Know iPAQ Mobile Media Using the iPAQ Mobile Media Features Home Control Setting Up iPAQ Mobile Media on Your HP iPAQ Media Control, Media Stream Advanced Networks Programs that automatically connect to a private network should connect using …My ISP Network Cards Setting Up iPAQ Mobile Media On Your Personal Computers Minimum System Requirements 2.At the main menu, select Install Mobile Media for PC NevoMedia Server NevoMedia Player Nevo Backup Nevo Backup NevoMedia Collection NevoMedia Server NevoMedia Server Using Digital Media with iPAQ Mobile Media Supported Media Formats Organizing Digital Media on Your Personal Computer NevoMedia Server 3.Select Media Collection and click Run Media Collection Wizard Folder View Music Home Movies 6.Select Save to my Computer File Save Movie File My Computer Next Organizing Digital Media on Your HP iPAQ Digital Media--not Copy-Protected Files Wrench Storage Settings Copy-ProtectedMusic (.wma format) 4.From the Media Guide view, select Copy to CD or Device from left menu Items to Copy Items on Device Using NevoMedia Server Understanding the NevoMedia Server Options The File Menu NevoMedia Server File The View Menu NevoMedia Server View Page The Media Collection Menu NevoMedia Server Media Collection The Tools Menu NevoMedia Server Tools Scan The Help Menu NevoMedia Server Help The NevoMedia Server Icons The Context Menu Context Performing Common NevoMedia Server Tasks Updating the List of Media Ctrl 2.Click Media Collection > Scan Viewing the Details of Media Stored in the Server Details Removing Your Entire Collection Go to Tools > Database Tools... then select Drop All Rows Exiting NevoMedia Server Launch NevoMedia Player at Startup Using NevoMedia Player NevoMedia Player Understanding the NevoMedia Player Options Page Performing Common NevoMedia Player Tasks Viewing Information about Currently Playing Media View menu Now Playing Now Playing Using NevoBackup NevoBackup Mobile Media for Create a custom backup of my current Nevo configuration Restore my Nevo configuration to an earlier backup.” Creating a Custom Backup Welcome Backup Tasks Cancel Restoring a Previous Backup Configuration Starting iPAQ Mobile Media Navigating the Media Play Screens List View Navigating Pop-upMenus Select Media Server Navigating the List View Tap this key: To: Navigating the Controls View Selecting a Storage Location My Videos Local Library Storage Settings Download Currently Playing Currently Playing Playing Digital Media on My HP iPAQ Playing Local Media (Local Media Mode) \My Device\My Documents Selecting a Media Location Mobile Media The Local Media Customize Menu Local Media Customize Tap this menu option: Playing Music My Music My Music Controlling Music Play Change Display to Play Viewing Pictures My Pictures My Pictures Controlling Pictures Change Display on Play Customize Playing Videos My Videos My Videos Page Controlling Video Play Deleting Media My Music, My Pictures Cancel Delete Deleting Individual Tracks Deleting All Media in a Storage Location Streaming Media (Media Stream Mode) Media Stream Selecting a Media Server The Media Stream Customize Menu Navigating the Media Stream Music Folders Page Searching for Media Title Artist All Media Search Playing Digital Media on Other Devices (Media Control) The Media Control Customize Menu Media Control Customize Menu option Task Page Navigating the Media Control Music Folders Page Page Page Downloading Media (Media Copy) Downloading Music Selecting Music to Download File Name Dialog Download Status Cancel Downloading Pictures Selecting Pictures to Download Downloading Videos Controlling Home Entertainment Devices (NevoHome Control) Starting Up NevoHome Control Mobile Media Navigating the NevoHome Control Screens NevoHome Control tab Controls Setting up the Key Guides Key Guides Navigation Transport Adding a Device Downloading Device Codes 2.Tap About Nevo Controlling a Device Customizing the Control Screen 7.From the Key Button/Symbol Selection screen: Button Editing a Key Edit Key Cancel Edit 4.From the Key Wizard Initialization screen, tap Next Key Action Selection Copying a Key Copy Key Cancel Copy Moving a Key Move Key Display Labels Display Labels Express Learning Express Learning Express Learning Adding and Deleting Pages Add Blank Page Delete Page Setting Up Favorites Easy Channel Setup Custom Channel Setup Editing a Favorite Copying a Favorite Moving a Favorite Move Favorite Deleting a Favorite Delete Favorite Wrench Appending Favorites Pages Add Favorite Pages Add Favorite Pages ❏Append built-infavorite list. or ❏Append favorites from a user and select a user from the User drop-downmenu Adding Rooms Add Room Region Editing a Room Edit Room Deleting a Room Delete Room 5.From the Confirm Room Delete screen, tap Yes Adding Users Add User Editing Users Edit User Done Deleting Users Delete User Adding Activities Add Activity 4.From the How to Record Keystrokes... screen, tap Next Display last Device page after running the Activity Editing an Activity Edit Activity 4.From the Activity Wizard Initialization screen, tap Next Deleting an Activity Delete Activity Downloading Additional Features Downloading Graphics Downloading Device Key Functions Customize Room Display Device Codes Nevo Getting to Know the iPAQ Wireless Manager All Off Power Buttons Settings Buttons Wi-FiSettings Button Bluetooth Settings Button Bluetooth Bluetooth Settings Bluetooth Manager Button Using Wi-Fi Getting Acquainted Getting Started with Wi-Fi Automatically Connecting to a Network Wireless Connect Manually Entering New Network Settings Network Indicator button then tap Add New... from the Configure Wireless Work Internet Network Key Managing Wireless Network Settings Monitoring Signal Strength and Status Advanced Network Settings Looking Up an IP Address Select Networks Edit New Dialing Rules Changing TCP/IP Settings The Internet 5.In the Tap an adapter to modify settings box, tap HP iPAQ Wi-FiAdapter 7.Tap Use specific IP address and enter the requested information Changing DNS and WINS Settings Name Servers Setting Up VPN Server Connections 3.Under My Work Network, tap Add a new VPN server connection Make New Connection Editing VPN Server Connections Connections Starting VPN Server Connections Setting Up Proxy Server Settings 4.Under My Work Network, tap Edit my proxy server > Proxy Settings tab Proxy server Using Bluetooth Getting Acquainted with Bluetooth Understanding Terms Term Definition Working with Bluetooth Settings Turning On Bluetooth Opening Bluetooth Settings Bluetooth Settings Setting Accessibility Properties Accessibility Automatically Enabling Services Secure Connections using a Passkey or Bond Bluetooth Settings > Services Personal Network 3.Select Authentication (Passkey) required Encryption Required Setting a Shared Folder 2.Under Services, tap File Transfer Service Settings Creating a Profile Activating a Profile Saving Bluetooth Configuration Settings in a Profile Renaming a Profile Deleting a Profile Working with Bluetooth Manager Pairing Devices Unpairing Devices Connecting to Other Devices Creating a Shortcut Deleting a Shortcut Viewing Shortcuts Setting Up an ActiveSync Partnership on Your HP iPAQ Bluetooth Browser Serial Port Selection Establishing a Serial Connection 2.Tap New > Explore a Bluetooth device > Next Joining a Personal Area Network Working with Files 2.Tap New > Browse files on a remote device > Next Sending Files 2.Tap File > Send a File… Creating a Folder on a Remote Device 3.Tap File > Create a folder New Folder Deleting a File from a Remote Device 4.Tap File > Delete Using Business Card Exchange Information Exchange Setting Up Your Business Card Information Sending Business Cards Requesting Business Cards Exchanging Business Cards Opening a Connection Status Closing a Connection Disconnect Viewing Connection Information Properties Managing the Battery Installing the Battery Page Page Page Removing the Battery Charging the Battery Page Charging with the Desktop Cradle and AC Adapter Page Changing the Backlight Settings Backlight Battery Saving Tips: Backlight Power Disabling the Application Buttons 1.Tap Start > Settings > Buttons > Lock tab 2.Tap in the Disable all buttons except power button checkbox Page Manually Monitoring the Battery On battery power: Expansion Cards Installing Secure Digital (SD) or MultiMedia (MMC) Expansion Cards Removing Secure Digital (SD) or MultiMedia (MMC) Expansion Cards Viewing the Content of Memory Cards Troubleshooting Common Problems Problem Solution Page Page ActiveSync Page Expansion Cards Bluetooth Wireless LAN iPAQ Mobile Media Page Page Page Page Page Regulatory Notices Federal Communications Commission Notice Modifications Cables Canadian Notice Japanese Notice Korean Notice European Regulatory Notice Declaration of Conformity Notice for Use in France and Italy Italy: France: Battery Warning Equipment Warning Airline Travel Notice Wireless Notices Japanese Regulatory Wireless Notice Brazilian Regulatory Wireless Notice Specifications System Specifications Physical Specifications Operating Environment