Troubleshooting

Problem

Solution (Continued)

Microsoft ActiveSync cannot locate my HP iPAQ when

I synchronize.

•Be sure the device is on.

•Be sure all cables are securely connected.

•Remove your HP iPAQ from the Universal Desktop Cradle or disconnect it from the Autosync Cable, power on the unit by pressing the Power button, then put it back in the synchronization cradle or connect it to the cable.

•Reset the device by using the stylus to lightly press the Reset button.

•Check Connection Settings in ActiveSync on your computer to ensure the communications port you are using is active.

I cannot open e-mail in the Inbox after I restore using Microsoft ActiveSync.

Use Microsoft ActiveSync to synchronize your HP iPAQ with your computer. For more information, refer to the Chapter 3, “Synchronizing with Your Computer.”

I tried to

Pocket Excel does not support all Excel formatting; therefore,

synchronize

Microsoft ActiveSync cannot synchronize the file.

aworkbook and the file is unresolved in Microsoft ActiveSync.

User’s Guide

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