Troubleshooting

Problem Solution

When I select a particular digital media file I get an error message that says this file format is not supported.

•The digital media formats are supported by your HP iPAQ either through iPAQ Mobile Media or through one of the other digital media applications pre-installed on your HP iPAQ. For specific information about the digital media

formats, refer to the “How Do I Play Copyrighted Music and Video on My iPAQ?” section in the How Do I Guide...? that came with your HP iPAQ.

In Media Control

• Check to see that the computer you are trying to access is

mode, I cannot

turned on and that both the NevoMedia Server and

play.wma or.wmv

NevoMedia Player are running. To launch NevoMedia

files in the

Server and NevoMedia Player, tap Start > All

NevoMedia

Programs > Hewlett-Packard > Mobile Media for

Player on a

PC.

particular

• Verify that you do not have incompatible settings in Internet

computer.

Explorer on your computer. Some corporate networks or

 

other special networks require proxy or configuration

 

scripts or access the Internet, these must be disabled for

 

iPAQ Mobile Media to work properly. On your computer,

 

launch Internet Explorer, from the Tools menu, select

 

Internet Options, in the Connections tab, select LAN

 

settings. Verify that you do not have an automatic

 

configuration script running or are using a Proxy server to

 

access the internet. All boxes must be unchecked.

 

 

In Media Stream

• iPAQ Mobile Media does not support streaming MP3

mode, I cannot

music to your HP iPAQ. Only WMA music can be

stream MP3 music

streamed to your HP iPAQ in Media Stream mode. For

files to my HP

your MP3 music you can use Media Copy to copy MP3

iPAQ.

formatted music to your HP iPAQ and then play them in

 

Local Media mode.

 

 

User’s Guide

12–13