Troubleshooting

ActiveSync

For more information on Microsoft ActiveSync, refer to Chapter 3, “Synchronizing with Your Computer.”

Problem

Solution

 

 

I cannot connect

• Be sure you have installed Microsoft ActiveSync 3.7 or

to my computer

higher on your host computer before connecting your HP

using the Desktop

iPAQ to it.

Cradle.

• Be sure your HP iPAQ is connected to the Desktop Cradle,

 

and that the cradle is connected to your computer.

 

• Be sure your HP iPAQ is securely seated in the cradle and

 

is making contact with the cradle connector.

 

• Be sure you are running Microsoft Windows 98SE, Me,

 

2000, or XP and that you have installed Microsoft

 

ActiveSync 3.7 or a later version on your computer. Also

 

be sure you are connecting directly to a USB port on your

 

computer and not through a USB hub.

 

• Uninstall and reinstall ActiveSync.

 

• If you are running personal firewall software, try disabling

 

it. If you are then able to synchronize, contact the software

 

vendor to information on configuring the required

 

exclusions to eliminate this problem.

I connected my HP iPAQ before installing Microsoft ActiveSync.

1.Disconnect the HP iPAQ from your computer.

2.In Windows 98 or 2000, click Start > Settings > Control Panel > System. The Device Manager opens automatically. Locate and select the “unknown” USB device record and click Remove (Uninstall in Windows 2000).

3.Restart your computer and allow it to detect the USB device.

4.Install Microsoft ActiveSync 3.7 or higher.

5.Reconnect the HP iPAQ to the computer.

User’s Guide

12–5