Troubleshooting

 

 

 

 

 

 

 

Problem

Solution (Continued)

 

 

 

 

I cannot find

Pocket Word and Excel recognize and display documents in

 

the document

only one folder below My Documents. For example, if you

 

or workbook

created another folder in the Personal folder in My

 

I saved.

Documents, the documents in that folder will not be shown.

 

 

To find your document or workbook, tap Start > Programs

 

 

> File Explorer. Open the folder you created, then tap the

 

 

file you’re looking for.

 

My device is always asking me for a password.

Tap Start > Settings > Personal tab > Password to be sure the password settings are configured as you want.

I cannot find files sent to me by another device.

Check My Documents, which is the default save location used to receive files.

User’s Guide

12–4