Troubleshooting

Problem

Solution

 

 

 

 

I cannot select the

• The Media Control, Media Stream, and Media Copy

Media Control,

icons will appear grayed out if your HP iPAQ is not

Media Stream, or

connected to your Wi-Fi network, or you if don’t have the

Media Copy mode

Mobile Media for PC components installed on your PCs,

from the main

they are not running, or your PCs are turned off. One of

Launch page. The

the following suggestions may remedy your situation.

icons appear

❐Verify the Wi-Fi networking feature on your HP iPAQ

grayed out.

is turned on and you are connected to your Wi-Fi

 

network. Open the iPAQ Wireless application by

 

clicking on the (

) icon from the Launch page. The

 

Wi-Fi icon will be green if you are connected and you

 

will see the connected (

) icon in the task bar. If

the Wi-Fi icon is amber, then Wi-Fi is turned on but not connected. Select the Settings button and confirm you have entered the appropriate network name and security settings for your network.

❐Verify your Wi-Fi connection settings are not improperly configured.

Tap Start > Settings > Connections tab > Connections > Advanced tab > Select Networks and verify your wireless network is set for “Programs that automatically connect to a private network should connect using” … My ISP.

Tap OK in Settings, the OK in Connections, then tap the Network Cards icon. Choose your network name from the list and tap on it, and verify that it connects to Work.

•Check your Wi-Fi access point and make sure it is turned on and working properly.

•Check to see that the computer you are trying to access is turned on and that both the NevoMedia Server and NevoMedia Player are running. To launch NevoMedia Server and NevoMedia Player, tap Start > All Programs > Hewlett-Packard> Mobile Media for PC.

User’s Guide

12–11