Hughes warranty ThurayaIP cannot

Problem	Possible Cause	Action
The SIM PIN code	The code may	If the SIM PIN is blocked, contact
appears to be	have been	your Service Provider to obtain the
invalid.	changed.	PUK (PIN Unlock Key) code. Enter
		the PUK when prompted.
ThurayaIP cannot	No signal or weak	Make sure no obstruction is blocking
locate itself using	signal.	the GPS antenna and that the
GPS.		Modem has a clear view of at least
		3/4 of the sky. Make sure that you do
		not place your hand or another object
		over the main antenna radome.
	Determining GPS	Wait for 5 minutes. Switch the
	position can take	Modem off and on again.
	up to 5 minutes.
	The Modem is	The antenna switch is automatic, if
	configured to use	you have connected a GPS
	an external GPS	antenna make sure it can see the
	antenna.	full sky
The Signal Strength	Java not enabled	Enable Java applications on the
meter on the	on the browser.	browser.
pointing screen
	Rough pointing not	Follow the instructions in the User
does not change
	completed	Guide to correctly complete
when moving the
	correctly.	rough pointing.
antenna.
ThurayaIP cannot	No signal or weak	Make sure no obstruction is blocking
find the satellite.	signal.	the satellite signal. Make sure that the
		Modem has a clear view of the sky in
		the direction of the satellite. Be aware
		that metalized window glass may
		reduce or entirely block the signal.
		Check that the antenna is pointed
		using the correct compass direction
		and antenna angle from the wMMI
		Pointing screen.
ThurayaIP cannot	You did not exit	Click the ‘Exit Pointing’ button
access the internet	antenna pointing	from the Pointing page or press
after successful	mode.	the Connect button on the face
pointing.		of the terminal.

30 ThurayaIP Satellite Modem User Guide