Status Codes

Number and

Cause

Solution

Description

 

 

 

 

 

1 SIM card is not

Absence or

SIM card may not be present.

installed. Power down,

incorrect

Remove the battery cover and

install SIM card properly

installation of the

verify that the SIM card is present.

and try again.

SIM card.

SIM card may be inserted

 

 

 

 

 

incorrectly. Remove SIM card and

 

 

make sure it is inserted according to

 

 

the instructions in the User Guide.

 

 

SIM card may be damaged.

 

 

Visually inspect the SIM card and

 

 

return it to your Service Provider if

 

 

damaged.

 

 

SIM card contacts may be dirty.

 

 

Clean the SIM card contacts with a

 

 

dry cloth.

 

 

If problem continues, replace SIM

 

 

card with a known good SIM card. If

 

 

problem persists, return the unit to

 

 

your Service Provider for service.

 

 

 

2 SIM card read/write

Failure to read

Power down ThurayaIP and try

error. Power down and

from or write to

again.

try again.

the SIM card.

SIM card may be damaged.

 

 

 

 

Visually inspect the SIM card and

 

 

return it to your Service Provider if

 

 

damaged.

 

 

SIM card contacts may be dirty.

 

 

Clean the SIM card contacts with a

 

 

dry cloth.

 

 

If the problem continues, replace

 

 

SIM card with a known good SIM

 

 

card. If the problem persists, return

 

 

the unit to your Service Provider for

 

 

service.

 

 

 

ThurayaIP Satellite Modem User Guide

33

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Hughes ThurayaIP warranty Status Codes, Number Cause Solution Description