Hughes ThurayaIP warranty Status Codes, Number Cause Solution Description

Status Codes

Number and	Cause	Solution
Description
1 SIM card is not	Absence or	SIM card may not be present.
installed. Power down,
	incorrect	Remove the battery cover and
install SIM card properly
	installation of the	verify that the SIM card is present.
and try again.
	SIM card.	SIM card may be inserted
		incorrectly. Remove SIM card and
		make sure it is inserted according to
		the instructions in the User Guide.
		SIM card may be damaged.
		Visually inspect the SIM card and
		return it to your Service Provider if
		damaged.
		SIM card contacts may be dirty.
		Clean the SIM card contacts with a
		dry cloth.
		If problem continues, replace SIM
		card with a known good SIM card. If
		problem persists, return the unit to
		your Service Provider for service.
2 SIM card read/write	Failure to read	Power down ThurayaIP and try
error. Power down and	from or write to	again.
try again.	the SIM card.	SIM card may be damaged.
		Visually inspect the SIM card and
		return it to your Service Provider if
		damaged.
		SIM card contacts may be dirty.
		Clean the SIM card contacts with a
		dry cloth.
		If the problem continues, replace
		SIM card with a known good SIM
		card. If the problem persists, return
		the unit to your Service Provider for
		service.
ThurayaIP Satellite Modem User Guide		33